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Novotel Abu Dhabi Al Bustan

4.0 star property

Photo gallery for Novotel Abu Dhabi Al Bustan

Outdoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, pool loungers
Meeting facility
Terrace/patio
Minibar, in-room safe, individually decorated, desk
Front of property - evening/night

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Hot tub
  • Spa
  • Housekeeping

Explore the area

Map
Shk. Rashid Bin Saeed St / Rabdan St, Abu Dhabi, 0
  • Abu Dhabi National Exhibition Centre
    ‪4 min drive‬
  • Zayed Sports City Stadium
    ‪5 min drive‬
  • Sheikh Zayed Grand Mosque
    ‪7 min drive‬
  • Abu Dhabi (AUH-Abu Dhabi Intl.)
    ‪23 min drive‬

Room options

View all photos for Executive Room, 2 Single Beds

Minibar, in-room safe, individually decorated, desk

Executive Room, 2 Single Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

  • City view
  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Suite, 1 Double Bed with Sofa bed

Minibar, in-room safe, individually decorated, desk

Superior Suite, 1 Double Bed with Sofa bed

  • City view
  • 55 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Executive Room, 1 Double Bed with Sofa bed

Minibar, in-room safe, individually decorated, desk

Executive Room, 1 Double Bed with Sofa bed

  • City view
  • 30 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

  • City view
  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Executive Room, 1 Double Bed with Sofa bed

Minibar, in-room safe, individually decorated, desk

Executive Room, 1 Double Bed with Sofa bed

  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

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  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, (696)
The price is NZ$455
for 1 room
includes taxes & fees
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About the area

Abu Dhabi

Located in Abu Dhabi (Al Muroor), Novotel Abu Dhabi Al Bustan is within a 5-minute drive of Abu Dhabi National Exhibition Centre and Zayed Sports City Stadium. .This family-friendly hotel is 5 mi (8.1 km) from Sheikh Zayed Grand Mosque and 6.7 mi (10.8 km) from Abu Dhabi Mall.

What's nearby

  • Abu Dhabi National Exhibition Centre - 4 min drive - 5.4 km
  • Zayed Sports City Stadium - 5 min drive - 5.7 km
  • Sheikh Zayed Grand Mosque - 7 min drive - 8.1 km
  • Abu Dhabi Mall - 8 min drive - 10.9 km
  • Louvre Abu Dhabi - 15 min drive - 18.0 km

Getting around

  • Abu Dhabi Intl. Airport (AUH) - 23 min drive

Restaurants

  • ‪Cafe Bonjour Bonsoir - ‬6 min walk
  • ‪Irdk - ‬11 min walk
  • ‪Bait Al Shay Cafeteria - ‬9 min walk
  • ‪ماكدونالدز - ‬4 min walk
  • ‪Roxo Specialty Coffee - ‬11 min walk

About this property

Novotel Abu Dhabi Al Bustan

Family-friendly hotel with 2 restaurants and a full-service spa
Novotel Abu Dhabi Al Bustan offers 361 accommodations with MP3 docking stations and minibars. These individually decorated accommodations have separate sitting areas. 42-inch LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Make yourself at home in one of the 361 individually decorated guestrooms, featuring MP3 docking stations and minibars. Wired and wireless internet access is complimentary, while 42-inch LCD televisions with satellite programming provide entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and bidets. Conveniences include phones, as well as laptop-compatible safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a hot tub, and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy international cuisine at Pepper Restaurant, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-out. Planning an event in Abu Dhabi? This hotel has 14908 square feet (1385 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11 AM.
Pepper Restaurant - This buffet restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Mellow Café - This café serves breakfast, lunch, dinner, and light fare. A children's menu is available. Open daily.
Waves Bar - This poolside bar specializes in international cuisine and serves lunch, dinner, and light fare. A children's menu is available. Happy hour is offered. Open daily.
Choice Cut Steakhouse - This steakhouse specializes in international cuisine and serves lunch and dinner. A children's menu is available. Open daily.
Late night fare is available from 24-hour room service.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, Hindi, Indonesian, Italian, Russian, Ukrainian, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11 AM on weekends; AED 90 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Choice Cut Steakhouse
  • Mellow Café
  • Pepper Restaurant
  • Waves Bar

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Free cot
  • Grocery/convenience store
  • Highchair
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (14,908 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Handrails in stairways (122 centimetre high)
  • Lift (122 centimetre wide door)
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (127 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable/satellite channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately AED 90 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Property Registration Number 100240966000003

We should mention

Pool access available from 6:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Novotel Abu Dhabi Al Bustan Hotel
Novotel Bustan Hotel
Novotel Abu Dhabi Al Bustan
Novotel Bustan
Novotel Abu Dhabi Al Bustan Hotel
Novotel Abu Dhabi Al Bustan Abu Dhabi
Novotel Abu Dhabi Al Bustan Hotel Abu Dhabi

Novotel Abu Dhabi Al Bustan Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 297 out of 639 reviews
Rating 8 - Good. 215 out of 639 reviews
Rating 6 - Okay. 69 out of 639 reviews
Rating 4 - Poor. 34 out of 639 reviews
Rating 2 - Terrible. 24 out of 639 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Reza

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recently stayed at Novotel Abu Dhabi and was quite disappointed. The check-in experience was poor; the staff member struggled with English and gave incorrect information about the restaurant hours. The room was not as advertised, with a sofa bed that was much smaller than expected. The room was clean but felt dated, and there were several issues such as a broken bathroom door knob, an almost empty shower gel dispenser, and insufficient towels for our family. Despite requesting additional towels and for the sofa bed to be prepared, housekeeping failed to deliver. It was only after multiple calls and a late-night request that they finally assisted. The sofa bed was extremely uncomfortable and too small for two children. Additionally, the room lacked proper bedding and blankets, which made for an uncomfortable night. The dinner buffet was overpriced for the quality offered, and the staff's attitude was not welcoming. Breakfast was better, but overall, the stay was disappointing. I expected more from Novotel and will not be returning.
Stayed 1 night in Jan 2025

8/10 Good

Brad

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort

Good value but needs a refresh.

Staff was fantastic and we appreciated the variety and value of choice at the bar/cafe. Room was looking a bit dated - could definitely use a refresh. The queen bed was quite hard and sofa bed was not comfortable at all.
Stayed 1 night in Jan 2025

8/10 Good

Aiman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 3 nights in Dec 2024

10/10 Excellent

Samuel

Stayed 3 nights in Dec 2024

4/10 Poor

Robert, SUNBURY

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Modern hotel but our room had only been prepared for one person and not for the four guests as booked and was not cleaned and serviced properly. Previous guest's rubbish had been left behind suitcase stand which looked grubby, so we were moved to a different room where curtain was off rail so could not be fully closed, and shower pressure poor.when we checked out we were then told our payment on arrival had not included local fees which were outstanding. Not what we were expecting of a four star hotel at the price point we paid. Disappointing overall experience relative to our previous stay at the Radisson Blu in Abu Dhabi
Stayed 1 night in Dec 2024

10/10 Excellent

Jian

Stayed 1 night in Dec 2024

8/10 Good

Tural

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Good place for staying with family

Overall good hotel with nice breakfast and good quality of service. Location suitable if you are planning to drive or use taxi and not so good for walking due to distance to walking and touristic places. We faced with few issues like hotel room wasn't ready by check in time, but receptionist offered to wait and enjoy coffee provided by them, safe box didn't work, so technical team came and fixed it shortly after requesting it and this kind of stuff.
Stayed 7 nights in Dec 2024

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Helmi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and cleaness
Stayed 3 nights in Dec 2024

10/10 Excellent

Nasser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Antony

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
room was not ready and we was put in a room that had no towels
Stayed 1 night in Dec 2024

10/10 Excellent

claude

Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Michael

Stayed 6 nights in Oct 2024

4/10 Poor

M

Travelled with partner
It’s basic bed,basic pillows,bathroom etc compared to any other 4 sta hotel and with this kind price??? You can compare with premier inn basically
Stayed 1 night in Nov 2024

8/10 Good

Ching-Huei

Business traveller
Liked: Cleanliness, staff & service
The lamp was not working when I checked in and the repairment was not done until the third night of my stay. However, the room cleaning staff was very friendly and thoughtful.
Stayed 4 nights in Oct 2024

2/10 Terrible

Ahmed

Stayed 1 night in Oct 2024

8/10 Good

Graham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Standards dropped through refurbishment.

Unfortunately, due to refurbishment, pool facilities were not available but we could use Tower 2's (where my son lived) facilities. However, although the restaurant was being refurbished, the food offered for breakfast was cold, even though served in bain- maries. The meal served on Friday evening was well below the standard excepted with starters and mains arriving at the same time. My son is still sorting the cost. On a positive note the front of house staff were friendly and helpful, nothing being too much trouble. We will go again, but really hope that, after refurbishment, things will have improved.
Stayed 4 nights in Oct 2024

8/10 Good

Soonil

Stayed 1 night in Oct 2024

10/10 Excellent

Maria Nour, Abudhabi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Hamad

Stayed 4 nights in Aug 2024

2/10 Terrible

Marianna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Ziad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Jul 2024

10/10 Excellent

Mohammed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is described in one word - Fantastic. I will definitely book here again.
Stayed 2 nights in Jul 2024

4/10 Poor

Faris

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms were not that clean as well ad the air conditioner was working well.
Stayed 2 nights in Jul 2024