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Ritz Acapulco Hotel All Inclusive

5.0 star property

Photo gallery for Ritz Acapulco Hotel All Inclusive

2 outdoor pools, pool umbrellas, pool loungers
On the beach, sun-loungers, beach umbrellas, beach towels
Outdoor banquet area
Standard Single Room, 1 King Bed, Partial Sea View | Television
Studio Suite, 1 King Bed, Partial Sea View | Beach/ocean view

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Parking available
  • All-inclusive
  • Air conditioning
  • Housekeeping

Explore the area

Map
Av. Costera Miguel Aleman 159, Acapulco, GRO, 39670
  • Parque Papagayo
    ‪2 min walk‬
  • Condesa Beach
    ‪6 min walk‬
  • Diana the Huntress
    ‪14 min walk‬
  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪32 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed, Partial Sea View

Studio Suite, 1 King Bed, Partial Sea View | Beach/ocean view

Studio Suite, 1 King Bed, Partial Sea View

  • 42 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, Partial Sea View

Standard Double Room, 2 Double Beds, Partial Sea View | View from room

Standard Double Room, 2 Double Beds, Partial Sea View

  • 32 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite, 2 Double Beds, Partial Sea View

Studio Suite, 2 Double Beds, Partial Sea View

Studio Suite, 2 Double Beds, Partial Sea View

  • 42 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Single Room, 1 King Bed, Partial Sea View

Standard Single Room, 1 King Bed, Partial Sea View | Television

Standard Single Room, 1 King Bed, Partial Sea View

  • 32 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

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About the area

Acapulco

With a stay at Ritz Acapulco Hotel All Inclusive in Acapulco (Costera Acapulco), you'll be steps from Galerías Acapulco and Parque Papagayo. .This all-inclusive property is 0.3 mi (0.5 km) from Condesa Beach and 0.4 mi (0.6 km) from Plaza Bahia.

What's nearby

  • Galerías Acapulco - 1 min walk - 0.1 km
  • Parque Papagayo - 2 min walk - 0.2 km
  • Condesa Beach - 6 min walk - 0.6 km
  • Papagayo Beach - 7 min walk - 0.6 km
  • Diana the Huntress - 14 min walk - 1.3 km

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 32 min drive

Restaurants

  • ‪Vips - ‬1 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Snack Bar Hotel Ritz - ‬1 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Restaurant Hotel Ritz - ‬1 min walk

About this property

Ritz Acapulco Hotel All Inclusive

Luxury property on the beach, with 2 outdoor pools
Ritz Acapulco Hotel All Inclusive offers 240 accommodations with safes and complimentary toiletries. 32-inch plasma televisions come with cable channels. Bathrooms include shower/tub combinations.

This Acapulco property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor swimming pools are on site along with a sauna and a fitness center.
Stay in one of 240 guestrooms featuring plasma televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities including a sauna and a fitness center. Additional features at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge). Getting to nearby attractions is a breeze with the area shuttle (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

You can enjoy a meal at Villalinda serving the guests of Ritz Acapulco Hotel All Inclusive, or stop in at the snack bar/deli. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
Villalinda - This beachfront restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Bar Margaritas - Onsite bar. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and select beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Soccer

Lessons/classes/games

Aerobics

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Parking on site (MXN 150 per night)

Food and drink

  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar Margaritas
  • Villalinda

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Gym
  • Sauna
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Free children's club
  • In-room babysitting
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers
  • Pool umbrellas

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable channels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Self parking fee: MXN 150 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

Acapulco Ritz
Hotel Ritz Acapulco All Inclusive
Hotel Ritz Playa Acapulco
Ritz Acapulco All Inclusive
Ritz Acapulco de Playa
Ritz Acapulco Hotel
Ritz Acapulco Hotel de Playa All Inclusive
Ritz Hotel Acapulco
Ritz Hotel Playa All Inclusive
Ritz Playa
Ritz Acapulco Hotel Playa All Inclusive
Ritz Acapulco Playa
Ritz Acapulco Playa All Inclusive
Ritz Playa All Inclusive
Ritz Acapulco Hotel de Playa
Ritz Acapulco Hotel All Inclusive Acapulco
Ritz Acapulco Hotel de Playa All Inclusive
Ritz Acapulco Hotel All Inclusive All-inclusive property

Ritz Acapulco Hotel All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 469 out of 1016 reviews
Rating 8 - Good. 281 out of 1016 reviews
Rating 6 - Okay. 129 out of 1016 reviews
Rating 4 - Poor. 65 out of 1016 reviews
Rating 2 - Terrible. 72 out of 1016 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Stacy

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The hotel did not meet expectations. The rooms with 2 beds were fine but single bed rooms were terrible, everything old and damaged. Stuff on reception was almost never smiling and English level was poor. The beach was cool as well as activities on the beach. Food 6/10. We saw some seafood, but always huge line to hot table. No snack option and offer to get cocktails on the beach is very slow. Area is dangerous to be walking alone. Good part: the hotel had good access and options for people with disabilities. Nevertheless only 2 elevators operated with very small room. Shows in the night were interesting as well. Our family will not choose this hotel again unfortunately.
Stayed 2 nights in Jan 2025

6/10 Okay

Denica

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2024

10/10 Excellent

Hector, Burbank

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Hector, Burbank

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Leah

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Beach/waves were great nice to listen to, but rough to swim in. Room clean, bartenders friendly and nice, wait staff ok, some were great others were not—no grey area. Food sub-par, listed amenities were 3 restaurants, but it was 1 and a buffet at that. The buffet food less then a 3 star if that. Repetitive, old, felt that some were left over from day before and reheated for breakfast. Milk only for breakfast, cereal get there early for freshness. Grill was great but was limited to “daily” resort choices, so if you did not want fish and there was no alternative protein besides beans on the buffet, poor me. Could not even request a chicken breast. Guess chickens must be hard to come by. Very few choices for non-alcoholic cold beverages. Wound up going to OXXO for snacks (none provided mid-day) and pop bottled no poorly mixed fountain. Be sure to bring small denominations for tips, everyone wants tips. Personal complaint, I could sit at a table, waiting for utensils and napkins, plus a cup of coffee forever and no waiter. BUT is my husband was along, all things changed, couldn’t help enough. Advice, get names and reward those, that deserve it, more generously. All that said we also learned Acapulco was hit in 2023 with hurricane john and in 2024 with Otis. They are doing all they can to rebuild, so maybe the food supply chain is broken. Oh and 1 elevator for 17 floors, plan ahead.
Stayed 14 nights in Nov 2024

8/10 Good

ROBERTO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 7 nights in Nov 2024

10/10 Excellent

Israel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pasamos muy buenas Vacaciones, buen servicio habitaciones cómodas aunque todavía se ven los estragos del Huracán que les sucedió no hace mucho I A M
Stayed 4 nights in Nov 2024

4/10 Poor

Emmy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The facilities are ok, but i see two problems, one its the elevators don't work and we are in the 10th floor, we have been waiting for couples hours so far, and 2nd, the hotel Kristal that its next door, all their drainage water comes out straight to the beach and the ocean, its absolutely disgusting The Ritz needs a serious upgrade, it looks old and cheap decoration. The staff are fantastic, food its good and the beach clean and well kept.
Stayed 1 night in Nov 2024

10/10 Excellent

Jose r

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Aug 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
G
Stayed 1 night in Nov 2024

10/10 Excellent

Sandy flor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family place
Stayed 6 nights in Oct 2024

2/10 Terrible

Alfonsina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist where making me feel unwelcome And disrespected, talking down to me.
Stayed 6 nights in Oct 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar increiblemente limpio y el staff muy amable....la comida deliciosa y todo estuvo de 10... Ojala inviertan en una buena escenografia para el show de las 9 30 pm por que los shows muy entretenidos pero seria genial que decoren el salon donde lo hacen Regresare sin duda a hospedarme en este hotel donde el Todo incluido sin duda vale la pena
Stayed 9 nights in Oct 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi primera vez en el hotel Ritz y quede encantado...todo estuvo perfecto pero sin duda alguna la Limpieza y la amabilidad de el staff fue lo mas Sobresaliente de todo....La comida muy rica y muy variada el Bar repleto de bebidas la alberca deliciosa el agua todo todo estuvo de 10 Lo unico que mejoraria seria poner una buena escenografia para el show de las 9 30 en el salon.....por que los bailarines muy increibles
Stayed 2 nights in Oct 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

6/10 Okay

Ana

Travelled with partner
Disliked: Staff & service, property conditions & facilities
place is old and run down, tub was old and needs to be replaced. Food is a mixture of everything, good but can be better. Looked like they were just making what they had and nothing went together. Staff could be friendlier, Bar guys were happy and friendly!
Stayed 3 nights in Oct 2024

2/10 Terrible

Primitivo

Stayed 1 night in Oct 2024

10/10 Excellent

PATRICK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a great facility. Great food and beverage options. Would certainly go again.
Stayed 7 nights in Oct 2024

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent service food
Stayed 2 nights in Oct 2024

10/10 Excellent

Juan Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
No AC in this hot weather. Rooms have a strong paint smell because people are working on the rooms. Receptionist is incompetent
Stayed 4 nights in Sep 2024

10/10 Excellent

Jose r

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Aug 2024

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Sep 2024

10/10 Excellent

Stanislaus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The view of the beach is breathtaking from the room and the service of the staff very courteous.
Stayed 5 nights in Aug 2024

6/10 Okay

Jazmin

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The property had leaking issues — water from the ceiling and toilets. The WiFi would go out a lot which was a huge issue for me as I work remote. It only worked very well by the pool area. Food was good. Staff was exceptional.
Stayed 1 night in Aug 2024