See all properties
Save

Hard Rock Hotel Tenerife

5.0 star property

Photo gallery for Hard Rock Hotel Tenerife

4 outdoor pools, pool umbrellas, pool loungers
Property video
Rooftop terrace
On the beach, black sand, sun-loungers, beach umbrellas
Executive lounge

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

View map
Avenida Adeje, 300, Adeje, 38670
  • Place, Tenerife Beaches
    ‪12 min walk‬
  • Place, El Puertito
    ‪14 min walk‬
  • Place, La Caleta National Park
    ‪17 min walk‬
  • Airport, Tenerife (TFS-Tenerife South)
    ‪22 min drive‬

Room options

View all photos for Deluxe Double Room Single Use (Silver)

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room Single Use (Silver)

10.0 out of 10
Exceptional
(2 reviews)
  • 35 sq m
  • Sleeps 1
  • 2 Twin Beds OR 1 King Bed

View all photos for Deluxe Room (Silver)

Premium bedding, minibar, in-room safe, desk

Deluxe Room (Silver)

9.2 out of 10
Wonderful
(19 reviews)
  • 35 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Room (Gold)

Premium bedding, minibar, in-room safe, desk

Deluxe Room (Gold)

8.8 out of 10
Excellent
(37 reviews)
  • 35 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Room (Platinum)

Premium bedding, minibar, in-room safe, desk

Deluxe Room (Platinum)

8.8 out of 10
Excellent
(18 reviews)
  • 35 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Studio Suite (Silver)

Premium bedding, minibar, in-room safe, desk

Studio Suite (Silver)

8.8 out of 10
Excellent
(6 reviews)
  • 50 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Studio Suite (Gold)

Premium bedding, minibar, in-room safe, desk

Studio Suite (Gold)

9.8 out of 10
Exceptional
(6 reviews)
  • 50 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Suite (Rock Suite Platinum)

Suite (Rock Suite Platinum)

Suite (Rock Suite Platinum)

8.8 out of 10
Excellent
(6 reviews)
  • 80 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite (Rock Royalty)

Premium bedding, minibar, in-room safe, desk

Studio Suite (Rock Royalty)

9.0 out of 10
Wonderful
(2 reviews)
  • 50 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite (Silver) - Family Friendly

Premium bedding, minibar, in-room safe, desk

Studio Suite (Silver) - Family Friendly

9.2 out of 10
Wonderful
(5 reviews)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Studio Suite (Gold) - Family Friendly

Premium bedding, minibar, in-room safe, desk

Studio Suite (Gold) - Family Friendly

8.0 out of 10
Very good
(1 review)
  • 50 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Studio Suite (Rock Royalty) - Family Friendly

Premium bedding, minibar, in-room safe, desk

Studio Suite (Rock Royalty) - Family Friendly

10.0 out of 10
Exceptional
(1 review)
  • 50 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Double Room Single Use (Rock Royalty)

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room Single Use (Rock Royalty)

  • 35 sq m
  • Sleeps 1
  • 2 Twin Beds OR 1 King Bed

View all photos for Deluxe Room (Rock Royalty)

Premium bedding, minibar, in-room safe, desk

Deluxe Room (Rock Royalty)

  • 35 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Room (Connecting Gold)

Premium bedding, minibar, in-room safe, desk

Deluxe Room (Connecting Gold)

8.0 out of 10
Very good
(3 reviews)
  • 70 sq m
  • Partial sea view
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Studio Suite (Amplified)

Studio Suite (Amplified)

Studio Suite (Amplified)

8.8 out of 10
Excellent
(5 reviews)
  • 50 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Double Room Single Use (Gold)

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room Single Use (Gold)

  • Sleeps 1
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Double Room Single Use (Platinum)

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room Single Use (Platinum)

  • Sleeps 1
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Studio Suite Silver - Single Use

Premium bedding, minibar, in-room safe, desk

Studio Suite Silver - Single Use

  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Studio Suite Gold - Single Use

Premium bedding, minibar, in-room safe, desk

Studio Suite Gold - Single Use

  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Suite (Rock Suite Diamond)

Suite (Rock Suite Diamond)

Suite (Rock Suite Diamond)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (Rock Suite Gold)

Suite (Rock Suite Gold)

Suite (Rock Suite Gold)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Front of property
H10 Atlantic Sunset Horizons Collection
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.5 out of 5, Wonderful, 306 reviews
The price is NZ$540
includes taxes & fees
7 Jan - 8 Jan 2026
H10 Atlantic Sunset Horizons Collection

About the area

Adeje

With a stay at Hard Rock Hotel Tenerife in Adeje (Costa Adeje), you'll be within a 15-minute drive of Siam Park and Fañabé Beach. .This beach resort is 5.6 mi (9 km) from El Duque Beach and 8.2 mi (13.2 km) from Playa de las Américas.
View more Resorts in AdejeOpens in a new window

What's nearby

  • El Pinque - 10 min walk - 0.9 km
  • Tenerife Beaches - 12 min walk - 1.0 km
  • El Puertito - 14 min walk - 1.2 km
  • La Caleta National Park - 17 min walk - 1.5 km
  • Ajabo Beach - 3 min drive - 1.2 km

Getting around

  • Tenerife South Airport (TFS) - 25 min drive

Restaurants

  • ‪Sessions - ‬17 min walk
  • ‪H10 Atlantic Sunset Mike’s Coffee - ‬12 min walk
  • ‪Restaurante Judith - ‬14 min walk
  • ‪Britannia Inn - ‬18 min walk
  • ‪Bahia Principe Resort Main Restaurant - ‬11 min walk

About this property

Hard Rock Hotel Tenerife

Luxury resort on the beach, with 4 outdoor pools
Hard Rock Hotel Tenerife offers 624 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with satellite channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 624 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have designer toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a waterslide, and a fitness center. Additional features at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite at The Beach Club, one of the resort's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 5 bars/lounges or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:30 AM to 10:30 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Adeje? This resort has 5651 square feet (525 square meters) of space consisting of conference space and 7 meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and self parking (subject to charges) is available onsite.
A complimentary buffet breakfast is served each morning between 7:30 AM and 10:30 AM.
The Beach Club - This poolside restaurant serves lunch only.
Narumi - This poolside sushi bar specializes in Asian cuisine and serves dinner only. Open daily.
Montauk Steak House - Overlooking the pool, this steakhouse serves dinner only. Open daily.
3rd Half Sports Bar - This sports bar serves dinner only. Open daily.
Suena Chido - Taquería - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Late night fare is available from 24-hour room service.

All-inclusive details

All-inclusive room rates at Hard Rock Hotel Tenerife are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals and snacks included
Dining availability limited at one or more venues

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Secured, covered parking on site (EUR 12 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 2 poolside bars
  • 3 swim-up bars
  • 5 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • 3rd Half Sports Bar
  • Montauk Steak House
  • Narumi
  • Suena Chido - Taquería
  • The Beach Club

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Gym
  • Mini golf
  • Pilates classes
  • Playground
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5,651 square feet of conference space
  • 7 meeting rooms
  • Business centre

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 16 floors
  • 2 buildings
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 1979
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Lifeguards
  • No plastic drinking straws
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The guest checking in must be the same guest who booked the reservation, and the name on the ID must match the name on the booking. The property reserves the right to refuse name changes on reservations.

Renovations and closures

The property will be renovating from June 8 2026 to July 8 2026 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Exterior

Guests will have access to the following alternate facilities during the renovation:

  • Recreational facilities

During renovations, the resort will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 40 per pet, per night, plus a one-time cleaning fee of EUR 100
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 22 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Covered self parking fee: EUR 12 per day
  • Pet fee: EUR 40 per pet, per night plus EUR 100 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property has a designated adults-only pool.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hard Rock Hotel Tenerife Adeje
Hard Rock Hotel Tenerife
Hard Rock Tenerife Adeje
Hard Rock Tenerife
Hard Rock Hotel Tenerife Aje
Hard Rock Hotel Tenerife Adeje
Hard Rock Hotel Tenerife Resort
Hard Rock Hotel Tenerife Resort Adeje

Reviews

Hard Rock Hotel Tenerife Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 635 out of 1007 reviews
Rating 8 - Good. 221 out of 1007 reviews
Rating 6 - Okay. 86 out of 1007 reviews
Rating 4 - Poor. 31 out of 1007 reviews
Rating 2 - Terrible. 34 out of 1007 reviews

Reviews

10/10 Excellent

S

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Louise

Stayed 5 nights in Aug 2025

10/10 Excellent

Samuel John

Stayed 3 nights in Aug 2025

8/10 Good

Tristam

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All areas which I could access was good.
Stayed 5 nights in Aug 2025

6/10 Okay

Nurcan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Aug 2025

10/10 Excellent

Amitkumar jayantilal

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I love the hotel my favourite part was the pool. I love the pancakes so much.
Stayed 3 nights in Aug 2025

10/10 Excellent

Adriana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious room. Loved how vigilant staff were at the adults only pool, to protect the privacy of guests. Much appreciated.
Stayed 2 nights in Aug 2025

8/10 Good

steve

8/10 Good

steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
When is all inclusive NOT all inclusive?! Over half of the drinks are supplement, half of the restaurants give you a 30% discount, but worst of all the coffee bar, splash pool and beach club will let you have an all inclusive lunch between 1200-1300 and 1300-1500 and it’s less than half of what’s on the menu (if you’re paying anytime/anything you want). But between 1300-1500 the only All inclusive option is buffet restaurant. Not like most 5* AI, most things ARE NOT ALL INCLUSIVE
Stayed 7 nights in Aug 2025

4/10 Poor

Nicola

Travelled with group
Disliked: Staff & service, amenities
Not what we expected!
Stayed 7 nights in Aug 2025

4/10 Poor

Georgina

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The 80s aqua class was amazing!! The best ever been too. This hotel could be 5 star if they had staff and stuck to giving all inclusive if you pay for it! Bizarre rules.
Stayed 7 nights in Aug 2025

6/10 Okay

andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Aug 2025

2/10 Terrible

Hayley Kate, Southminster

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is awful. Dated building inside and out, not very clean, stained sheets, dirty rooms, awful food, staff are generally rude and unhelpful, honestly you could not pay me to go to this hotel again. We did all inclusive but ended up eating out as the food was really poor. I thought faeces in the pool day one was bad but it got worse someone also puked in the pool. The surrounding area is tacky and run down. The beach is a literal joke! You really feel unwelcome here, complaints are just ignored, it's just grim. The steak house staff, in particularly Alicia was on another level of rude genuinely shocked by her behavior, this was their a la carte restaurant! I love Tenerife and have been to several different resorts but this hotel was very disappointing, really poor value for money!
Stayed 7 nights in Aug 2025

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Family of 6 - all enjoyed stay - would stay again

Loved the jacuzzi - sofa double bed was really uncomfortable - main bed was really comfy - lagoon pool had been shut for 2 months but luckily opened on our check out day - we got to use it on check out day - there were also showers and luggage storage can use on checkout day - view from room was of pools, which was good - food selection was good - we did have all inclusive so buffet dinner for 6 was really expensive - extra cost for drinks even with all inclusive - location was ok can get taxi into Costa Adeje - all in all family of 6 we all enjoyed our stay and would stay again
Stayed 1 night in Aug 2025

8/10 Good

Claire-Louise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well equipped for entertaining families and adults alike. All staff are extremely friendly and accommodating. The only negative was we were staying in one of the Rock Royalty suites on an all inclusive package, we found it difficult to eat in particular restaurants as you are only able to eat in them at particular times of the day, and that you need to book everything apart from the buffet. We found this restrictive and annoying as you don’t know what time of day you will be hungry tomorrow. The offering of vegetarian food on the all inclusive buffet was very poor, with poor selections in either the all inclusive restaurants and those restaurants that you need to pay 70% for as these are not included in the package. This resulted in us spending an additional £800 on food both in and outside the hotel.
Stayed 14 nights in Aug 2025

6/10 Okay

Kieran

Disliked: Property conditions & facilities
The room was good but not fully clean upon arrival, it was sorted by housekeeping the next day though. The largest pool, pool bar and beach bar were closed for refurbishment forcing everyone to the smaller splash pool which was ok but the staff struggled to deal with the number of people. The service was good but at meal times you were basically limited to one drink. It all felt rushed and not relaxing. The pool itself was poorly maintained too. Both my son’s cut their hands and feet on numerous occasions on sharp or missing tiles, once needing first aid from the lifeguard. Another child cut the end off his toe.
Stayed 3 nights in Aug 2025

8/10 Good

Elaine

Stayed 3 nights in Aug 2025

8/10 Good

chalin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sofar bed was uncomfortable.hard, kids hurt them self on they legs every time they get in because steels frame that stick out underneath bed sheet that them couldn't see. Pool was half close at the time we stay and only little pool was opened so it was over crowded and water was cloudy as too many people in it. Not nove.Other then that was good.
Stayed 4 nights in Aug 2025

10/10 Excellent

Max, Cononley

Stayed 7 nights in Jul 2025

10/10 Excellent

Remonia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well maintained the biggest pool was under maintenance so every one was at the kids and other pool. It was packed but not too crowded surprisingly. The entertainment nightly was amazing . They have a kids club for teenagers and younger kids that was amazing. I highly recommend for a family vacation . The food choices were endless I did only the breakfast package. They even accommodated my early morning departure and provided entry to the breakfast area. The beach access for the property was not the greatest it was a big rocky if you don’t mind . Hotel was easily accessible to the bus .
Stayed 4 nights in Aug 2025

4/10 Poor

steven

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Main pool closed under major re-construction, falsely advertised in photos as open on Expedia
Stayed 3 nights in Aug 2025

10/10 Excellent

Bahia

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place for family vacation, staff is beyond nice!
Stayed 7 nights in Jul 2025

10/10 Excellent

Adwoa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern clean hotel. Friendly and helpful staff. Amazing and fresh selection of food at meal times. Convenient for transportation to explore the island
Stayed 7 nights in Jul 2025

2/10 Terrible

Kelly-Marie

Travelled with family
Disliked: Cleanliness, staff & service

Cancel if you have chance of a refundable rate

Horrendous, dont even bother . Half the facilities are closed which we were not aware of! No beach access. Large family lagoon pool and all restaurants around it are closed. Woken up 8am all day to 12 hours of industrial power drills and extreme building site noise. Our view was a waste as we couldn’t see through the filth on the windows. Out hot tub was full of thick black pieces of dirt every time we turned it making it unusable. £3000 it cost me and me 3 children for our stay after upgrading via the hotel direct when hotels.com failed to resolve a issue. Complained about the building site and was told to take it up with hotels. Com on our return. Absolutely disgusting !!!
Stayed 3 nights in Jul 2025

6/10 Okay

Callum Declan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
American look but the typical Spanish “milking the cow” vibe for £££. Charge for things that personally put me off coming back for example: - You pay for half board and have to pay additional for soft drinks with evening meal… - asked for an extra hour checkout but they charge 70 euros….. Was just myself and my son. The service is a hit and miss.. some are smiley and nice. Some look at you with no smile like there’s something wrong with you… What you expect when travelling to Spain though! You can’t compare to Hard rock in USA. It’s just a place to say “I’ve stayed at hard rock” The people in USA make hard rock. Tenerife made it there own... I won’t be back again.
Stayed 4 nights in Jul 2025