Conrad Tulum Riviera Maya Tulum, MEX - Best Price Guarantee

Room type	Options	Nightly price	Book
Suite, 2 Bedrooms Room with view 1 King Bed and 2 Double Beds Room sleeps 6 guests (up to 5 children) Room cleanliness: Exceptional! 4.8 1 King Bed and 2 Double Beds Furnished balcony/patio with ocean views Layout - 2 bedrooms Relax - Private plunge pool Entertainment - 65-inch flat-screen TV with premium channels, pay movies, MP3 dock Food & Drink - Espresso maker, minibar (fees may apply), and free bottled water Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead Practical - Laptop-compatible safe, phone, and restaurant dining guide Comfort - Air conditioning and daily housekeeping Accessibility - Visual fire alarm Need to Know - Toothbrush and toothpaste not available Non-Smoking Room is accessed via exterior corridors Connecting/adjoining rooms can be requested, subject to availability		Select dates to see price
Other room types
Room, 2 Queen Beds, Ocean View (Ceiba) Room with view 2 Queen Beds Room sleeps 4 guests (up to 3 children) Room cleanliness: Exceptional! 4.8 2 Queen Beds Furnished balcony/patio with ocean views Relax - Private plunge pool Entertainment - 65-inch flat-screen TV with premium channels, pay movies, MP3 dock Food & Drink - Espresso maker, minibar (fees may apply), and free bottled water Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathrobes, designer toiletries, and a hair dryer Practical - Laptop-compatible safe, phone, and restaurant dining guide Comfort - Air conditioning and daily housekeeping Accessibility - Visual fire alarm Need to Know - Toothbrush and toothpaste not available Non-Smoking Room is accessed via exterior corridors Connecting/adjoining rooms can be requested, subject to availability		Select dates to see price
Room, 2 Queen Beds, View 2 Queen Beds Room sleeps 4 guests (up to 3 children) Room cleanliness: Exceptional! 4.8 2 Queen Beds Features a private furnished balcony/patio Relax - Private plunge pool Entertainment - 65-inch flat-screen TV with premium channels, pay movies, MP3 dock Food & Drink - Espresso maker, minibar (fees may apply), and free bottled water Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, designer toiletries, a hair dryer, and towels Practical - Laptop-compatible safe, phone, and restaurant dining guide Comfort - Air conditioning and daily housekeeping Accessibility - Visual fire alarm Need to Know - Toothbrush and toothpaste not available Non-Smoking Room is accessed via exterior corridors Connecting/adjoining rooms can be requested, subject to availability		Select dates to see price
Ocean View Guestroom with 2 Queen Beds Room with view 47 square metres 2 Queen Beds Room sleeps 4 guests (up to 3 children) Room cleanliness: Exceptional! 4.8 2 Queen Beds 506-sq-foot room, furnished balcony/patio with ocean views Layout - Bedroom Relax - Private plunge pool Entertainment - 65-inch flat-screen TV with premium channels, pay movies, MP3 dock Food & Drink - Espresso maker, minibar (fees may apply), and free bottled water Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead Practical - Laptop-compatible safe, phone, and restaurant dining guide Comfort - Air conditioning and daily housekeeping Accessibility - Visual fire alarm Need to Know - Toothbrush and toothpaste not available Non-Smoking Room is accessed via exterior corridors Connecting/adjoining rooms can be requested, subject to availability		Select dates to see price
Room, 1 King Bed, Partial Ocean View (Ceiba) Room with view 1 King Bed Room sleeps 2 guests (up to 1 child) Room cleanliness: Exceptional! 4.8 1 King Bed Furnished balcony/patio with partial ocean views Relax - Private plunge pool Entertainment - 65-inch flat-screen TV with premium channels, pay movies, MP3 dock Food & Drink - Espresso maker, minibar (fees may apply), and free bottled water Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathrobes, designer toiletries, and a hair dryer Practical - Laptop-compatible safe, phone, and restaurant dining guide Comfort - Air conditioning and daily housekeeping Accessibility - Visual fire alarm Need to Know - Toothbrush and toothpaste not available Non-Smoking Room is accessed via exterior corridors Connecting/adjoining rooms can be requested, subject to availability		Select dates to see price
Suite, 1 King Bed, Ocean View (Ceiba) Room with view 1 King Bed Room sleeps 3 guests (up to 2 children) Room cleanliness: Exceptional! 4.8 1 King Bed Furnished balcony/patio with ocean views Layout - Bedroom Relax - Private plunge pool Entertainment - 65-inch flat-screen TV with premium channels, pay movies, MP3 dock Food & Drink - Espresso maker, minibar (fees may apply), and free bottled water Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, designer toiletries, a hair dryer, and towels Practical - Laptop-compatible safe, phone, and restaurant dining guide Comfort - Air conditioning and daily housekeeping Accessibility - Visual fire alarm Need to Know - Toothbrush and toothpaste not available Non-Smoking Room is accessed via exterior corridors Connecting/adjoining rooms can be requested, subject to availability		Select dates to see price
Partial Ocean View Guestroom with King Bed Room with view 47 square metres 1 King Bed Room sleeps 2 guests (up to 1 child) Room cleanliness: Exceptional! 4.8 1 King Bed 506-sq-foot room, furnished balcony/patio with partial ocean views Layout - Bedroom Relax - Private plunge pool Entertainment - 65-inch flat-screen TV with premium channels, pay movies, MP3 dock Food & Drink - Espresso maker, minibar (fees may apply), and free bottled water Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead Practical - Laptop-compatible safe, phone, and restaurant dining guide Comfort - Air conditioning and daily housekeeping Accessibility - Visual fire alarm Need to Know - Toothbrush and toothpaste not available Non-Smoking Room is accessed via exterior corridors Connecting/adjoining rooms can be requested, subject to availability		Select dates to see price
Room, 1 King Bed, Ocean View (Ceiba) Room with view 1 King Bed Room sleeps 2 guests (up to 1 child) Room cleanliness: Exceptional! 4.8 1 King Bed Furnished balcony/patio with ocean views Relax - Private plunge pool Entertainment - 65-inch flat-screen TV with premium channels, pay movies, MP3 dock Food & Drink - Espresso maker, minibar (fees may apply), and free bottled water Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathrobes, designer toiletries, and a hair dryer Practical - Laptop-compatible safe, phone, and restaurant dining guide Comfort - Air conditioning and daily housekeeping Accessibility - Visual fire alarm Need to Know - Toothbrush and toothpaste not available Non-Smoking Room is accessed via exterior corridors Connecting/adjoining rooms can be requested, subject to availability		Select dates to see price
Ocean View Suite with King Bed Room with view 99 square metres 1 King Bed Room sleeps 3 guests (up to 2 children) Room cleanliness: Exceptional! 4.8 1 King Bed 1066-sq-foot room, furnished balcony/patio with ocean views Layout - Bedroom, dining area, and sitting area Relax - Private plunge pool Entertainment - 65-inch flat-screen TV with premium channels, pay movies, MP3 dock Food & Drink - Espresso maker, minibar (fees may apply), free bottled water, and dining table Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead Practical - Laptop-compatible safe, phone, and restaurant dining guide Comfort - Air conditioning and daily housekeeping Accessibility - Visual fire alarm Need to Know - Toothbrush and toothpaste not available Non-Smoking Room is accessed via exterior corridors Connecting/adjoining rooms can be requested, subject to availability		Select dates to see price
Room, 1 King Bed, Accessible (Roll-in Shower) Room with view 47 square metres 1 King Bed Room sleeps 2 guests (up to 1 child) Room cleanliness: Exceptional! 4.8 1 King Bed 506-sq-foot room, furnished balcony/patio with ocean views Relax - Private plunge pool Entertainment - 65-inch flat-screen TV with premium channels, pay movies, MP3 dock Food & Drink - Espresso maker, minibar (fees may apply), and free bottled water Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead Practical - Laptop-compatible safe, phone, and restaurant dining guide Comfort - Air conditioning and daily housekeeping Accessibility - Low-height bed, wheelchair-width doorways, low-height door lock, wheelchair accessible, closed-captioned TV, lever door handles, shower grab bar height (inches): 33, phone accessibility kit, roll-in shower width (inches): 61, low-height view port in door, grab bar in shower, low bed height (inches): 28, wheelchair-accessible doorway width (inches): 40, visual fire alarm, doorbell and phone notification, and roll-in shower Need to Know - Toothbrush and toothpaste not available Non-Smoking Room is accessed via exterior corridors Connecting/adjoining rooms can be requested, subject to availability		Select dates to see price
Presidential Suite, 1 Bedroom Room with view 186 square metres 1 King Bed Room sleeps 3 guests (up to 2 children) Room cleanliness: Exceptional! 4.8 1 King Bed 2002-sq-foot room, furnished balcony/patio with ocean views Layout - Bedroom, dining area, and sitting area Relax - Private plunge pool and indoor private spa tub Entertainment - 65-inch flat-screen TV with premium channels, pay movies, MP3 dock Food & Drink - Refrigerator, minibar (fees may apply), espresso maker, and free bottled water Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead Practical - Laptop-compatible safe, phone, and restaurant dining guide Comfort - Air conditioning and daily housekeeping Accessibility - Visual fire alarm Need to Know - Toothbrush and toothpaste not available Non-Smoking Room is accessed via exterior corridors Connecting/adjoining rooms can be requested, subject to availability		Select dates to see price
Ocean View Guestroom with King Bed Room with view 47 square metres 1 King Bed Room sleeps 2 guests (up to 1 child) Room cleanliness: Exceptional! 4.8 1 King Bed 506-sq-foot room, furnished balcony/patio with ocean views Layout - Bedroom Relax - Private plunge pool Entertainment - 65-inch flat-screen TV with premium channels, pay movies, MP3 dock Food & Drink - Espresso maker, minibar (fees may apply), and free bottled water Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead Practical - Laptop-compatible safe, phone, and restaurant dining guide Comfort - Air conditioning and daily housekeeping Accessibility - Wheelchair accessible, low-height view port in door, wheelchair-accessible doorway width (inches): 39, phone accessibility kit, low bed height (inches): 28, wheelchair-width doorways, shower grab bar height (inches): 33, grab bar in shower, lever door handles, low-height door lock, visual fire alarm, low-height bed, and closed-captioned TV Need to Know - Toothbrush and toothpaste not available Non-Smoking Room is accessed via exterior corridors Connecting/adjoining rooms can be requested, subject to availability		Select dates to see price
Suite, 1 King Bed (Ceiba Tropical View) 1 King Bed Room sleeps 3 guests (up to 2 children) Room cleanliness: Exceptional! 4.8 1 King Bed Features a private furnished balcony/patio Layout - Bedroom Relax - Private plunge pool Entertainment - 65-inch flat-screen TV with premium channels, pay movies, MP3 dock Food & Drink - Espresso maker, minibar (fees may apply), and free bottled water Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, designer toiletries, a hair dryer, and towels Practical - Laptop-compatible safe, phone, and restaurant dining guide Comfort - Air conditioning and daily housekeeping Accessibility - Visual fire alarm Need to Know - Toothbrush and toothpaste not available Non-Smoking Room is accessed via exterior corridors Connecting/adjoining rooms can be requested, subject to availability		Select dates to see price
Suite, 1 Bedroom, Ocean View (Governors Suite) Room with view 145 square metres 1 King Bed Room sleeps 3 guests (up to 2 children) Room cleanliness: Exceptional! 4.8 1 King Bed 1561-sq-foot room, furnished balcony/patio with ocean views Layout - Bedroom, dining area, and sitting area Relax - Private plunge pool and indoor private spa tub Entertainment - 65-inch flat-screen TV with premium channels, pay movies, MP3 dock Food & Drink - Espresso maker, minibar (fees may apply), free bottled water, and dining table Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead Practical - Laptop-compatible safe, phone, and restaurant dining guide Comfort - Air conditioning and daily housekeeping Accessibility - Visual fire alarm Need to Know - Toothbrush and toothpaste not available Non-Smoking Room is accessed via exterior corridors Connecting/adjoining rooms can be requested, subject to availability		Select dates to see price
Tropical View Suite with King Bed 99 square metres 1 King Bed Room sleeps 3 guests (up to 2 children) Room cleanliness: Exceptional! 4.8 1 King Bed 1066-sq-foot room, furnished balcony/patio with resort views Layout - Bedroom, dining area, and sitting area Relax - Private plunge pool Entertainment - 65-inch flat-screen TV with premium channels, pay movies, MP3 dock Food & Drink - Espresso maker, minibar (fees may apply), free bottled water, and dining table Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead Practical - Laptop-compatible safe, phone, and restaurant dining guide Comfort - Air conditioning and daily housekeeping Accessibility - Wheelchair accessible, low-height view port in door, wheelchair-accessible doorway width (inches): 40, phone accessibility kit, low bed height (inches): 28, wheelchair-width doorways, shower grab bar height (inches): 33, grab bar in shower, lever door handles, low-height door lock, visual fire alarm, low-height bed, and closed-captioned TV Need to Know - Toothbrush and toothpaste not available Non-Smoking Room is accessed via exterior corridors Connecting/adjoining rooms can be requested, subject to availability		Select dates to see price
Partial Ocean View Guestroom w/ 2 Queen Beds Room with view 47 square metres 2 Queen Beds Room sleeps 4 guests (up to 3 children) Room cleanliness: Exceptional! 4.8 2 Queen Beds 506-sq-foot room, furnished balcony/patio with partial ocean views Layout - Bedroom Relax - Private plunge pool Entertainment - 65-inch flat-screen TV with premium channels, pay movies, MP3 dock Food & Drink - Espresso maker, minibar (fees may apply), and free bottled water Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead Practical - Laptop-compatible safe, phone, and restaurant dining guide Comfort - Air conditioning and daily housekeeping Accessibility - Visual fire alarm Need to Know - Toothbrush and toothpaste not available Non-Smoking Room is accessed via exterior corridors Connecting/adjoining rooms can be requested, subject to availability		Select dates to see price
Room, 2 Queen Beds, Partial Ocean View (Ceiba) Room with view 2 Queen Beds Room sleeps 4 guests (up to 3 children) Room cleanliness: Exceptional! 4.8 2 Queen Beds Furnished balcony/patio with partial ocean views Relax - Private plunge pool Entertainment - 65-inch flat-screen TV with premium channels, pay movies, MP3 dock Food & Drink - Espresso maker, minibar (fees may apply), and free bottled water Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathrobes, designer toiletries, and a hair dryer Practical - Laptop-compatible safe, phone, and restaurant dining guide Comfort - Air conditioning and daily housekeeping Accessibility - Visual fire alarm Need to Know - Toothbrush and toothpaste not available Non-Smoking Room is accessed via exterior corridors Connecting/adjoining rooms can be requested, subject to availability		Select dates to see price
Tropical View Guestroom with King Bed 47 square metres 1 King Bed Room sleeps 2 guests (up to 1 child) Room cleanliness: Exceptional! 4.8 1 King Bed 506-sq-foot room, furnished balcony/patio with resort views Layout - Bedroom Relax - Private plunge pool Entertainment - 65-inch flat-screen TV with premium channels, pay movies, MP3 dock Food & Drink - Espresso maker, minibar (fees may apply), and free bottled water Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead Practical - Laptop-compatible safe, phone, and restaurant dining guide Comfort - Air conditioning and daily housekeeping Accessibility - Visual fire alarm Need to Know - Toothbrush and toothpaste not available Non-Smoking Room is accessed via exterior corridors Connecting/adjoining rooms can be requested, subject to availability		Select dates to see price
Tropical View Guestroom with 2 Queen Beds Room with view 47 square metres 2 Queen Beds Room sleeps 4 guests (up to 3 children) Room cleanliness: Exceptional! 4.8 2 Queen Beds 506-sq-foot room, furnished balcony/patio with ocean views Layout - Bedroom Relax - Private plunge pool Entertainment - 65-inch flat-screen TV with premium channels, pay movies, MP3 dock Food & Drink - Espresso maker, minibar (fees may apply), and free bottled water Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead Practical - Laptop-compatible safe, phone, and restaurant dining guide Comfort - Air conditioning and daily housekeeping Accessibility - Visual fire alarm Need to Know - Toothbrush and toothpaste not available Non-Smoking Room is accessed via exterior corridors Connecting/adjoining rooms can be requested, subject to availability		Select dates to see price

Hotel Amenities

Lift
ATM/banking
Concierge services
Gift shops or newsstand
Shopping on site
Total number of rooms - 349
Number of floors - 3
Number of buildings/towers - 11
Conference space
Safe-deposit box at front desk
24-hour front desk
Business centre
Porter
Express check-out
Dry cleaning/laundry service
On private beach
Full-service spa
Spa treatment room(s)
Meeting rooms
Smoke-free property
Wedding services
Express check-in
Pool umbrellas
Billiards or pool table
Tours/ticket assistance
Free WiFi
Year Built – 2021
Number of restaurants - 7
Conference space size (feet) - 50000
Conference space size (meters) - 4645
Number of meeting rooms - 6
Number of outdoor pools - 3
Conference centre
Snack bar/deli
Free valet parking
Computer station
Number of bars/lounges - 2
Number of poolside bars - 1
Number of beach bars - 3
Number of swim-up bars - 1
Number of coffee shops/cafes - 1
Luggage storage
Beach umbrellas
Pool sunloungers
Beach towels
24-hour fitness facilities
Terrace
Babysitting or childcare (surcharge)
Children's club (free)
Supervised childcare/activities (surcharge)
Ballroom
Banquet hall
Reception hall
Uncovered parking
Outdoor entertainment area
Outdoor furniture
Walkway to water
No accessible shuttle
Lift door width (inches) - 43
Lift door width (centimetres) - 110
Stairwell handrail height (inches) - 35
Stairwell handrail height (centimetres) - 89

Family Friendly Amenities

Family property
On private beach
Number of outdoor pools - 3
Free WiFi
Children's club (free)
Snack bar/deli
Babysitting or childcare (surcharge)

Internet

Available in some public areas: Free WiFi

Languages spoken

English
Spanish

Parking

Free valet parking

Room Amenities

Conrad Tulum Riviera Maya offers 349 air-conditioned accommodations, which are accessible via exterior corridors and feature private plunge pools and MP3 docking stations. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. Espresso makers and minibars are provided. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. 65-inch flat-screen televisions come with premium satellite channels and pay movies. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is provided daily.

Air conditioning
Television
Minibar
Daily housekeeping
Phone
Free local calls
Private bathroom
Free toiletries
Hair dryer
Espresso maker
Designer toiletries
Premium bedding
Pay films
Free bottled water
Premium TV channels
Access via exterior corridors
Blackout drapes/curtains
In-room safe (laptop compatible)
Satellite TV service
Flat-panel TV
Pillowtop mattress
TV size 65
TV size (measurement) inch
MP3 docking station
Private plunge pool
Furnished balcony or patio
Connecting/adjoining rooms available
Towels provided
Linens provided
Number of bathrooms: 1
Soap
Shampoo
Toilet paper
Restaurant dining guide
Closed-captioned TV
Visual fire alarm
Lever door handles
Telephone accessibility kit
Wardrobe
Toothbrush and toothpaste not available
Mobile key entry

Where to Eat

Maratea - Mediterranean - This fine-dining restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Autor - Mexican - Overlooking the ocean, this fine-dining restaurant specializes in local and international cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Kengai - Asian - Overlooking the ocean, this fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Ukai - Japanese - Overlooking the ocean, this sushi bar specializes in sushi and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Ultramar - This bar serves breakfast, lunch, and light fare. Open daily.

Nearby Things to do

Snorkelling nearby
Hiking/biking trails nearby
Ecotours nearby
Bicycle rentals on site

Spa Services

Body treatments
Facial treatments
Number of treatment rooms 13
Outdoor treatment areas
Couples treatment rooms
Manicures and pedicures
Body wraps
Sauna in spa
Spa tub in spa
Massages
Deep tissue massage
Steam room in spa

Accessibility

Braille or raised signage
Wheelchair accessible (may have limitations)
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Wheelchair-accessible spa
Handrails in stairways
Wheelchairs available on site
Well-lit path to entrance
Stair-free path to entrance

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Hotel Policies

Check-in

Check-in time starts at 3:00 PM

Minimum check-in age is: 18

Check-out

Check-out time is noon

Payment types

Children and extra beds

Children are welcome.
Kids stay free! Children stay free when using existing bedding.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.

Pet Policy

Pets not allowed (service animals welcome)

You need to know

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

No rollaway/extra beds available

No cots (infant beds) available

Children stay free

Service animals are allowed

Service animals are exempt from fees/restrictions

Debit cards not accepted

Staffed front desk

LGBTQIA friendly

Property is cleaned with disinfectant

Guests are provided with free hand sanitiser

Contactless check-in is available

Property follows regional sanitisation guidelines National Guidelines for reopening Tourism (Mexico)

Property follows a brand or regulatory agency's sanitisation guidelines CleanStay (Hilton)

Property confirms they are implementing enhanced cleaning measures

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property does not follow sanitisation practices of any association

Contactless food service / room service is not available

Food service has been amended for enhanced safety

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Children stay free when occupying the parent or guardian's room, using existing bedding.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

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Awards & Affiliations

Conrad Tulum Riviera Maya is listed in the 2022 Condé Nast Traveler Hot List.

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Conrad Tulum Riviera Maya

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Get an overview of this hotel
Luxury hotel on the beach, with 3 outdoor swimming pools

Popular property highlights

Languages spoken

Conrad Tulum Riviera Maya

Hotel Amenities