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Conrad Tulum Riviera Maya

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Conrad Tulum Riviera Maya

3 outdoor pools, pool umbrellas, pool loungers
Terrace/patio
Exterior
Premium bedding, pillow-top beds, minibar, in-room safe
Couples treatment room(s), sauna, hot tub, steam room, body treatments

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • On private beach
  • Pool
  • Bar
    Bar
  • Gym
    Gym
  • Spa
    Spa
  • Parking included
    Parking included

Explore the area

Map
Carretera Cancun Tulum 307, Tulkal Chemuyil, Tulum, QROO, 77774
  • Dolphinaris Tulum
    19 min walk
  • Riviera Maya Golf Club
    5 min drive
  • Aktun Chen
    5 min drive
  • Tulum Intl. Airport (TQO)
    68 min drive

Room options

View all photos for Suite, 2 Bedrooms

View from room

Suite, 2 Bedrooms

  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ocean View Suite with King Bed

View from room

Ocean View Suite with King Bed

  • 99 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, View

View from room

Room, 2 Queen Beds, View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Ocean View (Ceiba)

View from room

Room, 2 Queen Beds, Ocean View (Ceiba)

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Tropical View Suite with King Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Tropical View Suite with King Bed

  • 99 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean View Guestroom with King Bed

View from room

Ocean View Guestroom with King Bed

  • 47 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Partial Ocean View Guestroom w/ 2 Queen Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Partial Ocean View Guestroom w/ 2 Queen Beds

  • 47 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Tropical View Guestroom with 2 Queen Beds

View from room

Tropical View Guestroom with 2 Queen Beds

  • 47 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Ocean View (Ceiba)

View from room

Room, 1 King Bed, Ocean View (Ceiba)

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical View Guestroom with King Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Tropical View Guestroom with King Bed

  • 47 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Partial Ocean View (Ceiba)

Room, 1 King Bed, Partial Ocean View (Ceiba)

Room, 1 King Bed, Partial Ocean View (Ceiba)

  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Guestroom with 2 Queen Beds

View from room

Ocean View Guestroom with 2 Queen Beds

  • 47 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Ocean View (Ceiba)

View from room

Suite, 1 King Bed, Ocean View (Ceiba)

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Partial Ocean View (Ceiba)

View from room

Room, 2 Queen Beds, Partial Ocean View (Ceiba)

  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Ocean View (Governors Suite)

View from room

Suite, 1 Bedroom, Ocean View (Governors Suite)

  • 145 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Partial Ocean View Guestroom with King Bed

View from room

Partial Ocean View Guestroom with King Bed

  • 47 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom | Living area

Presidential Suite, 1 Bedroom

  • 186 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Ceiba Tropical View)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 1 King Bed (Ceiba Tropical View)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed, Accessible (Roll-in Shower)

  • 47 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Pool
Hilton Tulum Riviera Maya All-Inclusive Resort
Pool
Breakfast included
All-inclusive
Spa
4.1 out of 5, Very good, (1431)
The price is NZ$697
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Hilton Tulum Riviera Maya All-Inclusive Resort

About the area

Tulum

When you stay at Conrad Tulum Riviera Maya in Tulum, you'll be near the bay, within a 10-minute drive of Akumal Beach and Xel-Há Park. .This beach hotel is 14 mi (22.6 km) from Tulum Mayan Ruins and 17.6 mi (28.3 km) from Playa Paraiso.

What's nearby

  • Dolphinaris Tulum - 19 min walk - 1.6 km
  • Riviera Maya Golf Club - 5 min drive - 5.6 km
  • Xcacel Beach - 6 min drive - 5.9 km
  • Akumal Beach - 8 min drive - 6.0 km
  • Xel-Há Park - 9 min drive - 7.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 75 min drive

Restaurants

  • ‪Restaurant Kukulkan - ‬4 min drive
  • ‪Restaurante Yucatan - ‬4 min drive
  • ‪Restaurante Arlequin - ‬5 min drive
  • ‪Vela Sur - ‬20 min walk
  • ‪Piscis snack bar - ‬5 min drive

About this property

Conrad Tulum Riviera Maya

Luxury hotel on the beach, with 3 outdoor swimming pools
Conrad Tulum Riviera Maya offers 349 air-conditioned accommodations, which are accessible via exterior corridors and feature private plunge pools and MP3 docking stations. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. Espresso makers and minibars are provided. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

65-inch flat-screen televisions come with premium satellite channels and pay movies. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a private beach and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily.
Make yourself at home in one of the 349 air-conditioned rooms featuring private plunge pools and flat-screen televisions. Your pillowtop bed comes with premium bedding. Rooms have private furnished balconies or patios. Satellite programming along with MP3 docking stations are provided for your entertainment.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite to eat at Maratea - Mediterranean, one of the hotel's many dining establishments, which include 7 restaurants and a coffee shop/cafe. When you are in need of a refreshing drink, visit the poolside bar or one of 2 bars/lounges, or 3 beach bars.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Tulum? This hotel has 50000 square feet (4645 square meters) of space consisting of a conference center and 6 meeting rooms. Free valet parking is available onsite.
Maratea - Mediterranean - This fine-dining restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.
Autor - Mexican - Overlooking the ocean, this fine-dining restaurant specializes in local and international cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Kengai - Asian - Overlooking the ocean, this fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Ukai - Japanese - Overlooking the ocean, this sushi bar specializes in sushi and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Ultramar - This bar serves breakfast, lunch, and light fare. Open daily.

Awards and affiliations

Conrad Tulum Riviera Maya is listed in the 2022 Condé Nast Traveler Hot List.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered valet parking on site

Food and drink

  • 7 restaurants and 1 coffee shop/cafe
  • 3 beach bars, 2 bars/lounges, 1 swim-up bar and 1 poolside bar

Restaurants on site

  • Maratea - Mediterranean
  • Autor - Mexican
  • Kengai - Asian
  • Ukai - Japanese
  • Ultramar

Things to do

  • 24-hour fitness centre
  • 3 outdoor pools
  • Bike rentals
  • Billiards/pool table
  • Full-service spa
  • Shopping

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Free children's club
  • Snack bar/deli
  • Supervised childcare (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (50000 square feet of space)
  • Meeting rooms - 6

Outdoors

  • Beach umbrellas
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 13 treatment rooms
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Lift door width (centimetres): 110
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 89
  • Lever door handles
  • Phone accessibility kit
  • Step-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible spa
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 65-inch flat-screen TV
  • MP3 dock
  • Films for purchase
  • Premium channels
  • Satellite channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Connecting rooms available
  • Free local calls
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Private plunge pool
  • Restaurant dining guide

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Conrad Tulum Riviera Maya Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 144 out of 195 reviews" "
Rating 8 - Good. 20 out of 195 reviews" "
Rating 6 - Okay. 15 out of 195 reviews" "
Rating 4 - Poor. 9 out of 195 reviews" "
Rating 2 - Terrible. 7 out of 195 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Renata S, coconutcreek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Brandon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and beautiful property!
Overall the Conrad was a great stay for our family. Pros: they have a great private beach and plenty of pool space. The service was generally fantastic and would probably influence our decision to return. Cons: One of the people in our party arrived with a broken foot and yet the room we were put in was very far despite the hotel being pretty empty. That was a bit frustrating. Beach- There were no rental options to snorkel or paddle (you have to purchase your own equipment at a store). Rental was advertised as an option so this was disappointing. Food: The cuisine options were pretty good for adults but the menus tended to be overly complex (adding as many ingredients as possible). Our kids are very adventurous eaters but even they often chose from the kids menu. Asian restaurant was our favorite.
Stayed 3 nights in Aug 2024

10/10 Excellent

Damel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Natalie

Stayed 4 nights in Aug 2024

10/10 Excellent

Andre T

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful 5 star resort. Just be prepared to drop another 1-2k on dining if going with family.
Stayed 6 nights in Mar 2024

10/10 Excellent

ebel

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was beyond my expectations!!! Luxurious and impeccable!
Stayed 5 nights in Jul 2024

10/10 Excellent

Alison

Liked: Property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Jul 2024

10/10 Excellent

Lakisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and they offered vegan options. Also, it was very romantic for our honeymoon. However, I love all inclusive resorts. They food and drink may add up quickly.
Stayed 2 nights in Jul 2024

6/10 Okay

Gary

Stayed 3 nights in Jul 2024

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Carmella

Stayed 4 nights in Jul 2024

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and wonderful staff!
Stayed 1 night in Jul 2024

10/10 Excellent

Angela K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay at the property and it was excellent!
Stayed 4 nights in Jul 2024

10/10 Excellent

Jordan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and very attentive staff
Stayed 3 nights in Jul 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding all around
Stayed 4 nights in Jul 2024

10/10 Excellent

Mahdiyyah

Liked: Cleanliness
Stayed 4 nights in Jun 2024

10/10 Excellent

Whitney

Stayed 1 night in Jun 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 3 nights in Jun 2024

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jun 2024

8/10 Good

Simon Ray

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
T
Stayed 5 nights in Jun 2024

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful and friendly. A good mix of food options. And the resort was beautiful. The design of resort is perfect for pictures.
Stayed 3 nights in Jun 2024

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an amazing resort with super friendly staff!
Stayed 4 nights in Jun 2024

8/10 Good

Ricardo

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Overall good, but not the luxury and top notch resort it claims to be, far from it. First night we found a giant cockroach in our room, service was slow overall, dining options are ok some restaurants are very good but most are average at best. Extremely overpriced for what it is
Stayed 2 nights in Jun 2024