2/10 Terrible
Jeremy
2 Oct 2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very unsatisfied
We had made our reservation online on the way to Albuquerque because we realized we were going to have to stay overnight until the morning and when we get there they tell us that we owe a deposit and it would be $100 deposit if we wanted a TV in the room and only a $50 deposit if we were okay without a room having a TV so we went ahead and did the 50 and we only had 49 so we did give them a 49 for the deposit when we get to our room Our room is filthy hasn't been cleaned and all the lines were dirty so I go back until the front desk man if he was playing a joke on me or are they hiring for maids or do they have chemical so I can clean that room and he issued us another room he said that was the third person that told him that the rooms were not clean. So we go into the new room and it's clean but it looks like everything was wiped down with a dirty rag. The bar that holds the towel was broken, the toilet was really dirty. I use to stay at the same hotel about 10 years ago when I was going back to school and then was five stars for sure now it's 1 star for me. It needs a better cleaning staff, in the morning I looked for a housekeeper and there was none I didn't see any cleaning carts at all the whole morning. When we went up to get our deposit they told us that the housekeeper would have to check the room first. We got to call a few hours later They wanted the card number the expiration date and my CVV. I'm waiting for my deposit to post.
Jeremy
Stayed 1 night in Sep 2024