6/10 Okay
Paul
27 Aug 2024
Liked: Cleanliness, staff & service, amenities
We stayed at Nailcote Hall having visited previously however, this stay was a disappointment. We received an email the day before to say their keycard system was not working. On checking in we were told how to look after the card yet when arriving at our room it didn't work. We were let in by a member of staff who promised to get the manager to rectify it. After several hours with no one turning up I again informed reception and was given the same response and again no one turned up. The rooms themselves are nice and large however, the toilet flushing mechanism was sitting on top of the cistern lid instead of inside. The flush worked but was not the easiest to use, I'm surprised they put guests in the room with it in that condition. It was also an uncustomary cold August day so the room was not particular warm with no heating available. Radiator valves open but no hot water. Disappointingly the towel radiator in the bathroom was not working with one pipe's isolation valve closed so cold towels!!
I raised the first 2 points with the manager in the morning just as comments as I was not interested in any form of compensation. To be fair I was assured that on contacting the hotel I will receive a free night stay the next time we are in the area.
The breakfast is excellent and the staff are very helpful and friendly.
Overall Nailcote Hall is a great place to stay but we felt let down on this occasion. Don't let this review put you off as the keycard issue was unfortunate.
Paul
Stayed 1 night in Aug 2024