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Grand Erbil Hotel

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Erbil Hotel

Indoor pool
Exterior
2 restaurants, breakfast served
Turkish bath/hammam
2 bars/lounges, poolside bar

Reviews

6.0 out of 10

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • Spa
    Spa
  • Room service
    Room service
  • Air conditioning
    Air conditioning

Explore the area

Map
Sauranbaeva Str. 5, Almaty, 050-0011
  • MEGA Park
    10 min drive
  • Almaty Cathedral
    11 min drive
  • Almaty Zoo
    12 min drive
  • Almaty (ALA-Almaty Intl.)
    16 min drive

Room options

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

  • 15 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Economy Double Room, No Windows

Economy Double Room, No Windows

Economy Double Room, No Windows

  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Basic Shared Dormitory, Shared Bathroom

Basic Shared Dormitory, Shared Bathroom

Basic Shared Dormitory, Shared Bathroom

  • 35 sq m
  • Sleeps 1
  • 3 Twin Bunk Beds

View all photos for Luxury Double Room, Jetted Tub

Luxury Double Room, Jetted Tub

Luxury Double Room, Jetted Tub

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 18 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property - evening/night

Royal Park Hotel Almaty

Free WiFi
Restaurant
Air conditioning
Breakfast available
4.5 out of 5, Wonderful, (32)
The price is NZ$105
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Royal Park Hotel Almaty

About the area

Almaty

With a stay at Grand Erbil Hotel in Almaty (Turksib District), you'll be within a 10-minute drive of 28 Panfilov Heroes Memorial Park and Gabit Musrepov Kazakh Theatre for Children and Youth. .This family-friendly hotel is 5.5 mi (8.8 km) from MEGA Park and 5.9 mi (9.5 km) from Hippodrome.

What's nearby

  • MEGA Park - 10 min drive - 8.8 km
  • Zenkov Cathedral - 10 min drive - 10.7 km
  • Panfilov Park - 11 min drive - 10.5 km
  • Almaty Opera House - 12 min drive - 11.4 km
  • Republic Square - 12 min drive - 12.5 km

Getting around

  • Almaty Station - 20 min drive
  • Almaly - 25 min drive
  • Almaty (ALA-Almaty Intl.) - 16 min drive

Restaurants

  • ‪Отан - ‬16 min walk
  • ‪Кафе SenseAsia - ‬3 min drive
  • ‪KFC - ‬5 min drive
  • ‪Лаффа - ‬16 min walk
  • ‪Hotel Altyn Kol - ‬5 min drive

About this property

Grand Erbil Hotel

Family-friendly Almaty hotel in Turksib District with 2 restaurants
Grand Erbil Hotel offers 67 accommodations with safes and bathrobes. Accommodations offer separate dining areas and include kitchen islands. 70-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers, slippers, and hair dryers.

This Almaty hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Recreational amenities at the hotel include an indoor pool and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with Turkish bath/hammam.
Make yourself at home in one of the 67 guestrooms featuring refrigerators and microwaves. 70-inch flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature bathtubs or showers, hair dryers, and bathrobes. Conveniences include safes and desks, as well as phones with free local calls.
Relax at the full-service spa, where you can enjoy massages. If you're looking for recreational opportunities, you'll find an indoor pool and a sauna. Additional features at this hotel include complimentary wireless internet access, a television in a common area, and tour/ticket assistance.
Grab a bite at Erbil, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 10 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and limited parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 10 AM.
Erbil - This restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open 24 hours.
Room service (during limited hours) is available.

Languages

English, Russian, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Limited on-site parking (max. 10 spaces per unit)
  • Wheelchair-accessible van parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free buffet breakfast available daily 7 AM–10 AM
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • Room service available

Restaurants on site

  • Erbil

Things to do

  • Full-service spa
  • Indoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Playground
  • Fridge
  • Separate dining area

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Business services

  • A meeting room

Outdoors

  • Terrace

Spa

  • Massages
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Area rugs in room
  • Lift
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • Designated smoking areas (fines apply)
  • Renovated entire property – January 2023
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Dressing gowns
  • Bath or shower
  • Hairdryer
  • Towels

Entertainment

  • 70-inch flat-screen TV
  • Satellite channels

Food and drink

  • Dining room
  • Kitchen island
  • Microwave
  • Paper towels
  • Fridge

More

  • Desk
  • Free local calls
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 5 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for KZT 10000.0 per day
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: KZT 5000.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: KZT 3000 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: KZT 10000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

Property is also known as

Grand Erbil Hotel Almaty
Grand Erbil Almaty
Grand Erbil
Grand Erbil Hotel Hotel
Grand Erbil Hotel Almaty
Grand Erbil Hotel Hotel Almaty

Grand Erbil Hotel Reviews

Reviews

6.0
Rating 10 - Excellent. 8 out of 62 reviews" "
Rating 8 - Good. 21 out of 62 reviews" "
Rating 6 - Okay. 8 out of 62 reviews" "
Rating 4 - Poor. 11 out of 62 reviews" "
Rating 2 - Terrible. 14 out of 62 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Ekaterina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience. The AC and Wi-Fi were both non-functional, making the stay uncomfortable. The cleanliness was disappointing—towels that should have been white were grey and dingy. The only redeeming factor was the breakfast, which was decent. I wouldn't recommend staying here.
Stayed 1 night in Aug 2024

8/10 Good

Didier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for one night
Good hotel for one night
Stayed 1 night in Jul 2024

6/10 Okay

Andrew H

Stayed 1 night in Jun 2024

8/10 Good

Viktor

Stayed 1 night in Jan 2024

4/10 Poor

Gintautas

Disliked: Cleanliness, property conditions & facilities
Strong sewage smell in bathroom. Low water pressure in bathroom.
Stayed 1 night in Jan 2024

8/10 Good

sunbir

Stayed 6 nights in Jan 2024

10/10 Excellent

Akhmadjon

Stayed 4 nights in Dec 2023

2/10 Terrible

Arseniy

Business traveller
Disliked: Staff & service, amenities
Leaving the hotel premises, I witnessed a distressing scene of a man physically assaulting a woman, causing a public outcry. Despite the evident commotion, approximately ten bystanders remained passive, declining to intervene. Shockingly, even the security guard on duty abstained from taking any action. Upon alerting the hotel management via phone, my friend was assured that the situation was being handled, despite the ongoing violence inflicted on the woman just outside the hotel premises, resulting in severe facial injuries.
Stayed 1 night in Oct 2023

8/10 Good

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

Ahmed

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The room had good spce area but need rerenovation.
Stayed 1 night in Sep 2023

8/10 Good

SEKAR

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
on over all it was ok and good.
Stayed 1 night in Jun 2023

4/10 Poor

Dmitriy

Stayed 1 night in May 2023

6/10 Okay

JEAN

Disliked: Cleanliness, staff & service
internet was very poor or none and room service was every other day
Stayed 9 nights in Feb 2023

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

Jimmy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that hotel did not make a big deal about checking in, after a long flight this is appropriated.

2/10 Terrible

Begimai

Disliked: Amenities, property conditions & facilities
Didnt like it
Stayed 2 nights in Jul 2022

6/10 Okay

Vadim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free shuttle service “included” in the hotel amenities doesn’t exist in fact. Had to pay for a taxi cab to get in there and back to airport
Stayed 1 night in May 2022

2/10 Terrible

Nina

Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Jul 2021

6/10 Okay

Dorothy, Almaty

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is dated, dark and depressing. This hotel is okay if you need a place to stay in between flights, but not good for a holiday stay. We booked the hotel for three nights, but stayed for one night. When we checked in, we were ignored and finally another person came to check us in because the other girl was talking to another employee. While trying to check in a disagreement took place between the employees which was loud and made me feel uncomfortable. We wanted to go swimming and relax; however the pool didn’t open until 1:00 PM and when we did get to the pool area, it was dark and not relaxing at all. We were told the breakfast buffet was from 7:00 to 10:00, but at 8:30AM a cold breakfast of hard cooked eggs with warm yogurt and vegetables was delivered to our door. Don’t bother putting out the Do Not Disturb sign because the ignored the sign. Also there was no seasoning on the food and no salt/pepper was brought either. You would think someone would ask why we were checking out two days early, but no no one even noticed we were checking out early. This was not a good experience at all.
Stayed 3 nights in Jun 2020

4/10 Poor

Verified traveller

Travelled with group
Arya to far from sity scare. poor aria of road ok fo on peepol
Stayed 8 nights in Mar 2020

8/10 Good

F

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
.pleasant hotel, met expectations, relatively close to airport
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

2/10 Terrible

Sergei, Herndon, VA

Disliked: Cleanliness, property conditions & facilities, room comfort
Miserable
I regret I haven’t read reviews before booking. This is a typical (for CIS countries) near-train station hotel - drunk and aggressive people, loud music, smells, etc. No sound proof at all. The only reason I booked it is because I needed a hotel close to the airport to spend a night there - and in fact I wasn’t able to sleep at all. Please don’t make my mistake
Stayed 1 night in Dec 2017

8/10 Good

Dave, Edinburgh

Liked: Cleanliness, staff & service, room comfort
Old fashoned faded 'grand hotel'
Very handy airport nightstop. Good personal early morning drop-off for my flight, (05.00) by hotel-s own vehicle = reliablity!. Selection of barfood or bog underused ballroom restaurant . Useful praduktt (grocery) over the road so no need to starve.
Stayed 1 night in Aug 2017