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Grand Hotel Eurasia

4.0 star property

Photo gallery for Grand Hotel Eurasia

Standard Double or Twin Room, 1 Bedroom
Property amenity
Reception
Luxury Double or Twin Room, 1 King Bed, Hot Tub, City View | City view
Exterior

Reviews

5.4 out of 10

Popular amenities

  • Bar
  • Gym
  • Parking included
  • Air conditioning
  • Laundry
  • Housekeeping

Explore the area

Map
Zholdasbekov str 9A, Almaty
  • Dostyk Plaza
    ‪1 min walk‬
  • Zenkov Cathedral
    ‪4 min drive‬
  • Almaty Opera House
    ‪4 min drive‬
  • Almaty (ALA-Almaty Intl.)
    ‪28 min drive‬

Room options

View all photos for Luxury Double or Twin Room, 1 King Bed, Hot Tub, City View

Luxury Double or Twin Room, 1 King Bed, Hot Tub, City View

Luxury Double or Twin Room, 1 King Bed, Hot Tub, City View

  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double or Twin Room, 1 Bedroom

Standard Double or Twin Room, 1 Bedroom

Standard Double or Twin Room, 1 Bedroom

  • 25 sq m
  • Sleeps 2
  • 1 King Bed OR 2 King Beds

View all photos for Standard Single Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Standard Single Room, 1 King Bed

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Superior Double Room | Street view

Hotel Kazakhstan

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.0 out of 5, Very good, (209)
The price is NZ$198
for 1 room
includes taxes & fees
30 Apr - 1 May
Hotel Kazakhstan

About the area

Almaty

A stay at Grand Hotel Eurasia places you in the heart of Almaty, steps from Dostyk Plaza and 8 minutes by foot from Central State Museum. .This ski hotel is 0.5 mi (0.7 km) from National Museum of Kazakhstan and 0.5 mi (0.8 km) from Presidential Palace.

What's nearby

  • Dostyk Plaza - 1 min walk - 0.1 km
  • Zenkov Cathedral - 4 min drive - 3.2 km
  • Panfilov Park - 4 min drive - 3.0 km
  • Almaty Opera House - 4 min drive - 3.1 km
  • Almaty Tower - 6 min drive - 3.8 km

Getting around

  • Almaly - 10 min drive
  • Almaty Station - 18 min drive
  • Almaty (ALA-Almaty Intl.) - 28 min drive

Restaurants

  • ‪Мандариновый Гусь - ‬3 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Mado - ‬4 min walk
  • ‪Line Brew Reserve - ‬3 min walk
  • ‪Coffee Boom - ‬4 min walk

About this property

Grand Hotel Eurasia

Mountain ski retreat with restaurant and bar/lounge
Grand Hotel Eurasia offers 25 accommodations with minibars and safes. 38-inch flat-screen televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Almaty hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 25 guestrooms featuring refrigerators and minibars. 38-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
After a day on the slopes, enjoy recreational amenities including a sauna and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Satisfy your appetite at the hotel's café, which features a bar/lounge. Dining is also available at the coffee shop/cafe.
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Planning an event in Almaty? This hotel has 1184 square feet (110 square meters) of space consisting of conference space and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Onsite venue - This café specializes in Modern European cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Languages

English, Russian, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Gym
  • Sauna
  • Shopping
  • Ski passes

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,184 square feet of conference space
  • Meeting room

Outdoors

  • Terrace

Spa

  • Manicures/pedicures

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 38-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at noon
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 7 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: KZT 3500 per vehicle (one-way)
  • Airport shuttle fee per child: KZT 3500.00

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

Property is also known as

Grand Hotel Eurasia Almaty
Grand Eurasia Almaty
Grand Eurasia

Grand Hotel Eurasia Reviews

Reviews

5.4
Rating 10 - Excellent. 6 out of 28 reviews
Rating 8 - Good. 2 out of 28 reviews
Rating 6 - Okay. 6 out of 28 reviews
Rating 4 - Poor. 3 out of 28 reviews
Rating 2 - Terrible. 11 out of 28 reviews

5.2/10

Cleanliness

6.0/10

Staff & service

5.6/10

Amenities

4.8/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

Sergey

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
My stay at this hotel was unsatisfactory. On the day of arrival, I was given a room without a window or any air conditioning or fan, and the room temperature was like that of a sauna. When I went to the reception to complain about it, the receptionist told me that in order to change rooms, I would have to pay 85,000 Uzbek som. I explained that I had already paid enough for the hotel. The next morning, when a different receptionist was on duty, I spoke with them again, and the new receptionist changed my room without asking for any additional payment. However, the TV in my new room didn’t work, and we chose not to complain about it. Additionally, if you assume that breakfast is included, you would be mistaken. At a 4-star hotel, I would expect breakfast to be included, but not at this one. The only positive aspect of this hotel is its location, close to the U.S. embassy, a shopping mall, and restaurants. I would rate this hotel as a 2-star motel.
Stayed 9 nights in Dec 2024

10/10 Excellent

Liya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big thanks to all personnel, especially the receptionists who help guests with the check in process and helping with WiFi and the like. Great location, close to the USA embassy.
Stayed 2 nights in Oct 2024

2/10 Terrible

Davron

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a prepaid booking. Hotel reception refused to check me in, saying they did not receive the money from Expedia. A day later hotel sent me an email asking for feedback of my stay even though I was not checked in. I’ve never had a funny situation like this. They have not refunded my money until now.
Stayed 1 night in Aug 2024

10/10 Excellent

Davron

Stayed 3 nights in May 2024

2/10 Terrible

Navid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

2/10 Terrible

Aftab

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hospitality
It was worst staying , there is no room service for cleaning, no hot water coming to shower. After multiple complaints also staff ignored. Zero recommendations
Stayed 3 nights in Apr 2024

10/10 Excellent

anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Apr 2024

10/10 Excellent

anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Optimal location, worth for the price
Stayed 7 nights in Apr 2024

2/10 Terrible

AYDIN

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never book this hotel. I booked this hotel for my mother-in-law in order for her to go to US consulate there. When they arrived, the hotel asked for more money saying that because we booked via Expedia, they don't get much money. They declined to pay more and the hotel called the cops and kicked my parents without a refund. Never ever book this hotel.
Stayed 2 nights in Mar 2024

2/10 Terrible

AYDIN

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2020

6/10 Okay

Verified traveller

Business traveller
Disliked: Amenities
“Tired” property. Only one floor of three looks satisfactory and dare to be called 3, not 4 stars. No proper working internet, scares food at breakfast. May be considered good for small money it costs. Do not expect a miracle: for that you are getting old and very firm mattress, worn out towels and bed linen, no mini bar and no safe at not refurbished floors. Anyway it is good from outside with marble and glass. Combined with Soviet stile shopping center at the first three floors. But cheap price ....
Stayed 4 nights in Sep 2019

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
It was right across the street from a mall with lots of food choices.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2019

6/10 Okay

Dennis, Rio Vista, CA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A hotel remodel in progress
It is valued well for being so close to all the major attractions in Almaty. Directly across the street from the Dostyk Mall. Area is full of attractions all within easy walking distance from this Hotel. The staff are knowledgeable and most speak English very well. The rooms are clean and the buffet breakfast helps. The Grand Eurasia Hotel is being remodeled on the interior so it is a work in progress. So one could judge the hotel harshly or look at it as a bargain with name brand hotels being far more expensive in the area. With the currency valuation of the US Dollars to the Kazakh Tenge , I would say it is a nice value. It is a beautiful city with so many trees and the locals are so helpful. Many restaurants close by and all worth exploring. There is a restaurant attached to the Hotel which offers homemade cuisine so if one wishes you only need take the elevator down to the 1st floor and head out the hallway door and walk to the end of the hallway. It's cuisine is Kazakhstan which are made daily ! The deserts are pure heaven and one should try all. My personal favorite was a pastry filled with sweet banana. Everything on the menu is so tasty and of course made fresh daily throughout the day ! It is open from 0800 to 2100 hrs.

6/10 Okay

Verified traveller

Liked: Staff & service
Great convenient location!
The hotel is near to mall, playgrounds for young children and across from US embassy, American citizen services. If you need to conduct business there, this hotel is great. Staff are kind and the breakfast is ample and served in a magnificent ballroom.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel in terrible condition.
Hot dirty room. TV quit working during my stay. Room was not cleaned fully by staff. Breakfast was poor.

2/10 Terrible

Hoyoung

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
너무 지저분하고 방음이 안됨. 옆방에서 말하는 소리와 수도물 트는 소리가 시끄러움. 침대가 오래되서 자고 일어나면 허리가 아픔. 샤워실 배수가 안되 물이 고임. 복도의 벽지는 찢어져 있고, 기본적인 생수도 달라고 해야 줌. 내 인생 최악의 호텔.
Stayed 2 nights in Nov 2024

2/10 Terrible

masera

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horreur
Chambre nettoyer 1 fois sur la semaine pas de petit déjeuner pas d eau en chambre douche cassé horrible
Stayed 5 nights in Jun 2024

4/10 Poor

JUNG HO

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2024

4/10 Poor

Yiu Wah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It Doesn't Worth the Price
In general, the rooms are lacking of maintenance: no stable hot water supply, tap water is milky, air-conditioner isn't functioning properly, the bed and pillows aren't comfortable, and the toilet has odors. But the location is very good, near the big shopping mall Dostyk Plaza. And the front desk staff is helping, willing to change room for us. But the staff doesn't know how to register our stay in Almaty with the Immigration authorities, when this is a must for every tourist staying more than 5 days in the country.
Stayed 3 nights in Apr 2024

10/10 Excellent

Nikolai

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2019

4/10 Poor

티무르, 서울

Disliked: Cleanliness, property conditions & facilities
도심 중심부에 있어, 주변편의시설 이용은 편안함 객실은 좀 오래되어서 쾌적성이 떨어짐 객실과 연회장 같은 층으로 프라이버시 좋지 않음 조식 제공시간이 너무 늦음 8~10시 제공으로 일찍 이동하는 손님은 사용불가
Stayed 1 night in Nov 2018

6/10 Okay

Sangho

Disliked: Cleanliness, property conditions & facilities, room comfort
normal
the hotel is not clean. and breakfast was not good.
Stayed 2 nights in Apr 2018