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Hotel Otrar

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Otrar

Interior
Suite
Presidential Suite, 2 Bedrooms
Business Double Room | Room amenity
Restaurant

Reviews

7.0 out of 10

Good

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • Gym
    Gym
  • Room service
    Room service
  • Air conditioning
    Air conditioning

Explore the area

Map
Gogolya Street 73, Almaty, 050002
  • 28 Panfilov Heroes Memorial Park
    6 min walk
  • Almaty Cathedral
    7 min walk
  • Panfilov Park
    8 min walk
  • Almaty (ALA-Almaty Intl.)
    27 min drive

Room options

View all photos for Business Twin Room

Premium bedding, minibar, in-room safe, soundproofing

Business Twin Room

  • 14 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 28 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite

Suite

Suite

  • 42 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

  • 14 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Presidential Suite, 2 Bedrooms

Presidential Suite, 2 Bedrooms

Presidential Suite, 2 Bedrooms

  • 123 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Business Double Room

Business Double Room

Business Double Room

  • 14 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room

Premium bedding, minibar, in-room safe, soundproofing

Standard Twin Room

  • 14 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Business Single Room

Premium bedding, minibar, in-room safe, soundproofing

Business Single Room

  • 14 sq m
  • Sleeps 1
  • 1 Twin Bed

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Exterior
Grand Erbil Hotel
Pool
Breakfast included
Spa
Free WiFi
3.0 out of 5, (62)
The price is NZ$74
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Grand Erbil Hotel

About the area

Almaty

A stay at Hotel Otrar places you in the heart of Almaty, within a 10-minute walk of 28 Panfilov Heroes Memorial Park and Almaty Cathedral. .This hotel is 9.3 mi (14.9 km) from Shymbulak Ski Resort and 0.4 mi (0.7 km) from Museum of Kazakh Musical Instruments.

What's nearby

  • Panfilov Park - 8 min walk - 0.7 km
  • Zenkov Cathedral - 12 min walk - 1.1 km
  • MEGA Park - 3 min drive - 2.8 km
  • Republic Square - 4 min drive - 4.3 km
  • Almaty Opera House - 4 min drive - 3.6 km

Getting around

  • Almaty Station - 10 min drive
  • Almaly - 18 min walk
  • Almaty (ALA-Almaty Intl.) - 27 min drive

Restaurants

  • ‪Bowler Coffee Roasters - ‬7 min walk
  • ‪Lanzhou - ‬6 min walk
  • ‪Agosto - ‬6 min walk
  • ‪Hoper’s Craft Beer & Grill Bar - ‬4 min walk
  • ‪Bkitzer - ‬4 min walk

About this property

Hotel Otrar

Central hotel with free breakfast connected to a shopping center in Almaty
Hotel Otrar offers 161 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. Televisions come with premium digital channels and pay movies.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Children under 6 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision.

Make yourself at home in one of the 161 air-conditioned rooms featuring refrigerators and minibars. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes, housekeeping is provided daily, and irons/ironing boards can be requested.
Take advantage of recreational opportunities offered, including a nightclub, an indoor pool, and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and a hair salon. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 9 AM.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
A complimentary buffet breakfast is served each morning between 7 AM and 9 AM.
Hotel Otrar has a restaurant on site.
24-hour room service is available.

Languages

English, German, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7 AM–9 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges
  • 24-hour room service

Things to do

  • Fitness centre
  • Indoor pool
  • Nightclub
  • Sauna

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • 24-hour business centre
  • A meeting room

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Low-height worktop and sink

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Digital channels
  • Films for purchase
  • Premium channels
  • TV

Food and drink

  • Minibar
  • Fridge

More

  • Iron/ironing board (on request)
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Rollaway/extra beds are available for KZT 7000.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Airport shuttle fee: KZT 23000 per person (roundtrip)
  • Rollaway bed fee: KZT 7000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Clothing is optional at this property
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 6 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision

Property is also known as

Hotel Otrar Almaty
Otrar Almaty
Otrar
Hotel Otrar Hotel
Hotel Otrar Almaty
Hotel Otrar Hotel Almaty

Hotel Otrar Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 7 out of 34 reviews" "
Rating 8 - Good. 13 out of 34 reviews" "
Rating 6 - Okay. 6 out of 34 reviews" "
Rating 4 - Poor. 3 out of 34 reviews" "
Rating 2 - Terrible. 5 out of 34 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

8.4/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Didier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Roman

Business traveller
Liked: Amenities
Stayed 3 nights in Sep 2023

10/10 Excellent

Khwaja

Liked: Property conditions & facilities
safe and good
Stayed 4 nights in Aug 2023

10/10 Excellent

Pavel, Bellevue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and service
Stayed 8 nights in Apr 2023

6/10 Okay

MUHAMMAD

Stayed 4 nights in Oct 2022

8/10 Good

Raj Kishor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Hotel located in the heart of the city.
Stayed 3 nights in Oct 2021

8/10 Good

Jean Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
The staff was not much helpful. Could hardly speak English. They just seem not to bother about the the guests. Good breakfast !
Stayed 4 nights in Jul 2018

2/10 Terrible

Jessica

Liked: Cleanliness
Disliked: Staff & service
Going to have to pay double
We prepaid at the time of our booking. On arrival to the hotel they wouldn’t believe us. Dont use this service. There is such poor communication, loss of booking, and inability to unstand how booking online works.

4/10 Poor

Genaro II

Disliked: Staff & service, property conditions & facilities, room comfort
Very old hotel, nice location but expensive pickup
The hotel charged me USD 38 for hotel pick. That is 12,500 tenge. The average rate is 3,000 tenge. I took Uber going back to airport and costed me 2,000 tenge. I complained about it but reception said that was their contract with the supplier. They should know better and arranged for a fair costing. It was too late for me to decline bec driver was in the airport already and it was immediate booking. Hotel facade was far from the pictures. It is a very old hotel with old design and furnitures. Good things about the hotel are location and is a bit clean. This is not value for money.
Stayed 1 night in Nov 2017

8/10 Good

Joseph

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice hotel and locale
Great location but a/c unit did not work which was replaced by another old-style unit that struggled to function.
Stayed 1 night in Aug 2017

8/10 Good

Kenneth

Liked: Staff & service, property conditions & facilities
Friendly, helpful staff in a convenient location.
Friendly, helpful staff. Location convenient for Metro, shopping and restaurants. My room had a nice view of the mountains.
Stayed 3 nights in Jul 2017

6/10 Okay

Bear, Hong Kong

Disliked: Cleanliness
Convenient hotel but ancient
Old hotel, amenities very limited, furnishings are old and the cupboards in the room was broken, we stayed there for a short night at a low price before a 6am flight so it was not bad!
Stayed 1 night in Jun 2017

8/10 Good

Jack, New Jersey

Liked: Cleanliness, staff & service
Disliked: Room comfort
Great staff
The hotel staff members were very helpful, but the bed is less than satisfactory: the metal springs are hard on my back.
Stayed 2 nights in Jun 2017

2/10 Terrible

Imran

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad bad bad
Not so great.

8/10 Good

Tom, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly good InTourist-type hotel.
Good enough, and good price. Right across the street from the big wooden cathedral, where the singing during mass is extraordinary.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great location, but its not 4-star
Very convenient location. Service is excellent, very helpful staff. Great breakfast. Downsides: its not a 4 star hotel as claimed. And the shower was not in good condition

2/10 Terrible

Jose Antonio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Si lo escoges te arrepentirás
El peor Hotel, que he estado en mi vida. Lo escogimos porque decía que tenía piscina, pero no es cierto -he reclamado a la web de hoteles-. En recepción nadie hablaba inglés y resulta imposible entenderse. El Wi-Fi no funcionaba. Al final consiguieron conectarme mi teléfono pero no el de mi esposa. La habitación es diminuta con camas de 80 × 1 80 y colchones viejos. El aire acondicionado antiguo hacía un ruido ensordecedor, pero si lo desconectabas te asabas. La televisión antigua tampoco funcionó. El baño ridículamente pequeño y parecido al que tenía mi abuela. Este Hotel tuvo esplendor los años 60 y ahora es un auténtico desastre. Cuando llegamos una pareja de alemanes se marchaba viendo el estado; eso debimos haber hecho nosotros.
Apenas si se puede pasar entre la cama de 80 cm y el mueble del viejo televisor. El aire acondicionado de cassette hace un ruido infernal
Apenas se hay sitio para sentarse en el inodoro
La taza se movía y el aspecto con chorrones marrones era de dejadez
No se preocupan ni de poner bien la luz del espejo que la tienen caída. Así todo el hotel
Stayed 1 night in Aug 2024

8/10 Good

Holm

Business traveller
Liked: Cleanliness, staff & service
Eine Sanierung des Hotels wäre wünschenswert. Preis/Leistung stimmt. Sehr feundliches Personal, was bei Problemen sofort hilft.
Straßenseite - Blick aus der 5. Etage. Etwas lauter - aber der Blick entschädigt.
Stayed 9 nights in Oct 2023

2/10 Terrible

Natalia

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Не рекомендую
Самый ужасный отель из тех, что я останавливалась- очень старый ремонт, в номере нет ни чайника, ни даже бутылки воды.
Завтраки вполне вкусные
Это чистый !!
Stayed 3 nights in Sep 2023

8/10 Good

koichi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
パンフィロフ公園すぐ近くのホテル
パンフィロフ公園のすぐ近くなので、ゼンコフ正教会もすぐ近くとなります。ｺｸﾄﾍﾞﾊﾟｰｸへのﾛｰﾌﾟｳｪｲ乗り場までも何とか歩いていけました。空港までのタクシーも1800ﾃﾝｹﾞぐらいで手配もしてくれました。
Stayed 1 night in Aug 2023

4/10 Poor

Alexander

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Really hard beds but the staff was nice
The beds were extremely hard, which kinda ruined the whole stay. The hotel is also quite old. The breakfast was not great. But the staff was very nice and helpful.
Stayed 2 nights in Jun 2023

6/10 Okay

Dongki

Business traveller
친절한 직원 좋은 위치 그러나 가격대비 룸의 수준은 낮은 편
호텔 위치는 좋으나 가격 대비 룸의 수준은 부족했다고 생각됩니다. 그러나 직원분들은 친절했습니다.
Stayed 5 nights in Jun 2022

10/10 Excellent

Otrar, Japan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食のビュッフェの内容が充実しています．
Stayed 7 nights in Sep 2019

8/10 Good

ティムール, 関東

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
スタッフは何時も笑顔で好感が持てる。Wifi環境は以前と比べていいとは言えないような気がしたので、評価が辛めです。
Stayed 2 nights in Aug 2019