6/10 Okay
Verified traveller
Travelled with group
18 Sept 2024
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This hotel has a lot of potential but unfortunately we ran into a few negatives during our stay.
Pro list
Large bed in our room.
Room had plenty space for us both
Shower had good pressure.
Lots of parking at hotel
Good location of hotel
Friendly staff
Con list
For this particular trip when we arrived we were told about the pool facilities. We raced to our room, got ready to use the pool but when we got to the pool we were told it was shut due to the levels, it did not open for the remainder of our stay! I feel as though communication could have been better here?
The restaurant is just lacking overall. Staff seem genuinely lovely, just not managed properly. My steak was wrong (asked for medium rare and came out well done), returned it and had to wait about 25 minutes for it to be replaced. We asked about it twice before we got it.
The restaurant area at breakfast time was messy. Sticky tables and seat covers falling off.
It was often difficult to get hold of someone at reception as they seem to be doing a lot. When we asked for more towels the one receptionist had to travel to our room (quite far away) to give us towels.
We enjoyed our stay overall but get the impression that things maybe aren’t hugely organised and things need to be planned or communicated better.
Verified traveller
Stayed 1 night in Sep 2024