8/10 Good
Timothy
Travelled with partner
14 Jul 2024
Liked: Cleanliness, amenities, property conditions & facilities
Overall I really liked this hotel however a couple things really degraded the experience even though I booked the most expensive room at the hotel. Typically when you get the best room in an entire hotel they treat you extra well, not in this case.
1. There is NO on site parking. You have to park about a mile away and call the hotel for them to come pick you up in a golf cart because the streets to the hotel are too small for a car. I wish I had known this before going to the hotel as it took me a very frustrating 30min to find this out from the locals in town.
2. I like my room to be a little bit on the colder side and the air conditioning does not go below 19celcius at this hotel. I have travelled all over the world and never seen a hotel restrict the temperature this high and it was definitely not feeling like 19c in the room, more like 23c. Suffice to say I was tossing and turning all night sweating. After calling the front desk they told me it was italian law which was a lie since my hotels in both florence and rome had no issue going below 19.
That all being said, the property is beautiful, the view is amazing and the food at the restaurant on site is top notch. If not for the air conditioning and parking situation it would get 5 stars from me. Because of the air conditioning issue alone I will never stay at this hotel again.
Timothy
Stayed 1 night in Jul 2024