2/10 Terrible
Mohammad
Travelled with family
21 Aug 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was a terrible experience for my family and me. We were there for two nights, and from the very first night, we encountered major problems. The bathroom flooded due to plumbing issues, so we requested a room change for hygienic reasons, which was granted. Unfortunately, things only got worse. The new room reeked of smoke, making it unbearable, but we were too exhausted to ask for another switch late at night. We tried to sleep despite the smell and woke up to the same overwhelming odor the next morning. When we asked for another room, our request was denied. As the day went on, we noticed bumps on our skin, which became more prominent after we checked out and realized they were bed bug bites. We suspect the smoke smell was from bed bug repellent. Allowing us to stay in a room with such chemicals for two nights shows poor customer service and concern for guests' well-being. I would not recommend staying at this location, and this experience has certainly discouraged us from ever considering a Holiday Inn again.
Mohammad
Stayed 2 nights in Aug 2024