10/10 Excellent
Wallace
Travelled with family
4 Nov 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was safe, lovely and amazing beautiful indeed. But I have a bad experience because my husband was got injury of his head when we join the sunset cruise. Captain drove fast to the shore and the resort manager was waiting for us and took us to the town hospital immediately. He got a lots of bleeding and need sutures for his head. After that, Dr .had to transfer him to the main hospital to take a x-ray and made sure everything was ok.
Sherman (resort manager) was stayed with us all the time and even kept talking to my husband on the way back. In the mean time, I didn’t have any cash on my hand and Sherman took care of any charge for the hospital cost. So I want to thank you Sherman so much and help us to get through the difficult times.
Also I want to thank you our butler too, he got the medication to my husband on the next day and sent the nurse to take care of my husband every morning. We were very appreciated what you did it for us.
So I am highly recommended this resort, staff was friendly and helpful, place was safe and just like a paradise.
Wallace
Stayed 7 nights in Sep 2024