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El Carmen Hotel

3.0 star property

Photo gallery for El Carmen Hotel

Terrace/patio
Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds
Reception
Courtyard view
Interior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Bar
  • Room service
  • Breakfast included
  • 24/7 front desk
  • Parking included

Explore the area

Map
3a. Avenida Norte #9, Antigua Guatemala, Sacatepequez
  • Central Park
    ‪2 min walk‬
  • Antigua Guatemala Cathedral
    ‪3 min walk‬
  • Las Capuchinas Convent
    ‪3 min walk‬
  • Guatemala City (GUA-La Aurora Intl.)
    ‪72 min drive‬

Room options

View all photos for Double Room, 1 Queen Bed

Double Room, 1 Queen Bed

Double Room, 1 Queen Bed

  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

  • 25 sq m
  • Sleeps 4
  • 3 Double Beds

View all photos for Family Suite

Family Suite

Family Suite

  • 25 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed

  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Antigua Guatemala

With a stay at El Carmen Hotel, you'll be centrally located in Antigua Guatemala, steps from Central Park and 3 minutes by foot from Antigua Guatemala Cathedral. .This hotel is 0.3 mi (0.5 km) from Casa Santo Domingo Museum and 0.2 mi (0.3 km) from Museo del Libro Antiguo.

What's nearby

  • Central Park - 2 min walk
  • Antigua Guatemala Cathedral - 3 min walk
  • Santa Catalina Arch - 5 min walk
  • Casa Santo Domingo Museum - 6 min walk
  • La Merced Church - 7 min walk

Getting around

  • La Aurora Intl. Airport (GUA) - 72 min drive

Restaurants

  • ‪Starbucks Antigua - ‬4 min walk
  • ‪Lava Terrace Bar and Burgers - ‬3 min walk
  • ‪La Cuevita De Los Urquizú - ‬3 min walk
  • ‪La Escudilla - ‬3 min walk
  • ‪Fat Cat Coffee House - ‬1 min walk

About this property

El Carmen Hotel

Hotel with free breakfast, steps from Central Park
El Carmen Hotel offers 22 air-conditioned accommodations with hair dryers and irons/ironing boards. Tempur-Pedic beds feature Egyptian cotton sheets, down comforters, and premium bedding. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and in-room massages can be requested.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, facials, and body scrubs.
Make yourself at home in one of the 22 air-conditioned rooms featuring flat-screen televisions. Your Tempur-Pedic bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Relax and unwind with massages, body treatments, and facials. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. A complimentary cooked-to-order breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary cooked-to-order breakfast is served each morning between 7:00 AM and 11:00 AM.
El Carmen Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free off-site parking within 984 ft
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM–11:00 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Spa services

Family friendly

  • Laundry facilities

Conveniences

  • Banquet hall
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • A meeting room

Outdoors

  • Garden
  • Outdoor furniture
  • Rooftop terrace

Spa

  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Accessible airport shuttle
  • Handrails in stairwells
  • Step-free path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down duvet
  • Egyptian cotton sheets
  • Premium bedding
  • Tempur-Pedic bed

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels

More

  • In-room massage
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 65 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: USD 10 (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hotel El Carmen
Hotel El Carmen Antigua Guatemala
El Carmen Antigua Guatemala
Hotel El Carmen
El Carmen Hotel Hotel
El Carmen Hotel Antigua Guatemala
El Carmen Hotel Hotel Antigua Guatemala

El Carmen Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 306 out of 528 reviews
Rating 8 - Good. 122 out of 528 reviews
Rating 6 - Okay. 70 out of 528 reviews
Rating 4 - Poor. 20 out of 528 reviews
Rating 2 - Terrible. 10 out of 528 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Edwin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine, we love that hotel, is not the firts time we stayed there
Stayed 1 night in Nov 2024

10/10 Excellent

Evelyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfast I have had in Guatemala.
Stayed 1 night in Nov 2024

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was one of our better stays. The rate included breakfast located on the rooftop which was very pleasant and the food was good. very good location near the main central park. The room was a little awkward. It had two full beds that were raised on platforms that were so high that they included a step stool to help with getting onto the bed. Shower and hot water was very good. Because of configuration, the room was very tight.
Stayed 2 nights in Nov 2024

6/10 Okay

Simone N

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pros: Location, service, excellent breakfast, helpful staff, clean rooms, tour desk, toiletries and comfortable bed Cons: outdated rooms, bathroom moldy with heavy condensation because of poor ventilation and no extractor fan, disinfectant smell in some areas

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
La vista a los 3 volcanes espectacular
Stayed 1 night in Nov 2024

10/10 Excellent

Walter

Stayed 3 nights in Aug 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel with nice terrace in central Antigua. Close to many great sites.
Stayed 1 night in Nov 2024

10/10 Excellent

Balkis Shene

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a perfect restaurant. Easy access to all shops and dinning options. The in house restaurant is very delicious also. Staff was always friendly and attentive. Rooms where clean and spacious. Strong WiFi. Will be back soon.
Stayed 4 nights in Nov 2024

6/10 Okay

Eduardo

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Not bad
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Would stay there again.
The hotel is very close to Parque Central, so it's very convenient. Only stayed one night, but the staff was very helpful with booking the shuttle to Lake Atitlan the following day and having our clothing washed the same day we arrived. I would recommend it.
Stayed 1 night in Oct 2024

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Wualter

Travelled with family
Liked: Property conditions & facilities, room comfort
Parking not too close
Stayed 1 night in Oct 2024

10/10 Excellent

Olimpia, Compton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. Lots of dining options and shopping.
Stayed 2 nights in Oct 2024

10/10 Excellent

Virginia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like that’s it was very comfortable and quiet. Very near a lot of nice places to dine and chill. One block away from a marketplace.
Stayed 1 night in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast and dining, clean and convenient.
Stayed 2 nights in Oct 2024

10/10 Excellent

ADRIAN PORRAS

Travelled with group
Liked: Cleanliness, staff & service, amenities
Excellent location and breakfast. Very good. I would definitely stay again.
Stayed 3 nights in Oct 2024

10/10 Excellent

Victor

Travelled with partner
Liked: Amenities
I definitely will recommend this place to family and friends
Stayed 2 nights in Oct 2024

10/10 Excellent

Tania

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Maribel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our second year coming to Antigua the staff and Management excel in our expectations looking forward to returning. Thank you
Stayed 2 nights in Oct 2024

10/10 Excellent

Crystal, brooklyn

Liked: Amenities
The hotel is in a very prime location where makes it accessible, all the places i wanted to visit was walking distance and i love that
Stayed 5 nights in Oct 2024

8/10 Good

Erick

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Sep 2024

6/10 Okay

Trina

Stayed 1 night in Sep 2024

10/10 Excellent

Martha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything from the moment you walk in to the staff the food.
Stayed 3 nights in Oct 2024

10/10 Excellent

Joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very charming and is very safe to stay at. The rooftop restaurant was very nice and the food choices were very good. My only criticism is that most of the waiters and waitresses did not speak English or understood very little English. They were all very pleasant and helpful but I wish I could have spoken Spanish to them.
Stayed 5 nights in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024