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El Carmen Hotel

3.0 star property
VIP Access
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for El Carmen Hotel

Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds
Terrace/patio
Front of property
Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds
Courtyard view

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Bar
  • Room service
  • 24/7 front desk
  • Breakfast included
  • Parking included

Explore the area

Map
3a. Avenida Norte #9, Antigua Guatemala, Sacatepequez
  • Central Park
    ‪2 min walk‬
  • Antigua Guatemala Cathedral
    ‪3 min walk‬
  • Las Capuchinas Convent
    ‪3 min walk‬
  • Guatemala City (GUA-La Aurora Intl.)
    ‪72 min drive‬

Room options

View all photos for Double Room, 1 Queen Bed

Double Room, 1 Queen Bed

Double Room, 1 Queen Bed

  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

  • 25 sq m
  • Sleeps 4
  • 3 Double Beds

View all photos for Family Suite

Family Suite

Family Suite

  • 25 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed

  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

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The price is NZ$243
for 1 room
includes taxes & fees
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About the area

Antigua Guatemala

El Carmen Hotel is in the heart of Antigua Guatemala, within a 10-minute walk of Choco Museum and Casa Santo Domingo Museum. .This hotel is 0.2 mi (0.3 km) from Museo del Libro Antiguo and 0.2 mi (0.3 km) from Palacio del Ayuntamiento.

What's nearby

  • Central Park - 2 min walk
  • Las Capuchinas Convent - 3 min walk
  • Santa Catalina Arch - 5 min walk
  • Casa Santo Domingo Museum - 6 min walk
  • La Merced Church - 7 min walk

Getting around

  • La Aurora Intl. Airport (GUA) - 72 min drive

Restaurants

  • ‪Starbucks Antigua - ‬4 min walk
  • ‪Lava Terrace Bar and Burgers - ‬3 min walk
  • ‪La Cuevita De Los Urquizú - ‬3 min walk
  • ‪La Escudilla - ‬3 min walk
  • ‪Fat Cat Coffee House - ‬1 min walk

About this property

El Carmen Hotel

Hotel with free breakfast, a short walk to Casa Santo Domingo Museum
El Carmen Hotel offers 22 air-conditioned accommodations with hair dryers and irons/ironing boards. Tempur-Pedic beds feature Egyptian cotton sheets, down comforters, and premium bedding. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and in-room massages can be requested.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, facials, and body scrubs.
Make yourself at home in one of the 22 air-conditioned rooms featuring flat-screen televisions. Your Tempur-Pedic bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Relax and unwind with massages, body treatments, and facials. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. A complimentary cooked-to-order breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary cooked-to-order breakfast is served each morning between 7:00 AM and 11:00 AM.
El Carmen Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free off-site parking within 984 ft
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM–11:00 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Spa services

Family friendly

  • Laundry facilities

Conveniences

  • Banquet hall
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • A meeting room

Outdoors

  • Garden
  • Outdoor furniture
  • Rooftop terrace

Spa

  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Accessible airport shuttle
  • Handrails in stairwells
  • Step-free path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down duvet
  • Egyptian cotton sheets
  • Premium bedding
  • Tempur-Pedic bed

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels

More

  • In-room massage
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 65 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: USD 10 (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hotel El Carmen
Hotel El Carmen Antigua Guatemala
El Carmen Antigua Guatemala
Hotel El Carmen
El Carmen Hotel Hotel
El Carmen Hotel Antigua Guatemala
El Carmen Hotel Hotel Antigua Guatemala

El Carmen Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 301 out of 519 reviews" "
Rating 8 - Good. 119 out of 519 reviews" "
Rating 6 - Okay. 69 out of 519 reviews" "
Rating 4 - Poor. 20 out of 519 reviews" "
Rating 2 - Terrible. 10 out of 519 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Victor

Travelled with partner
Liked: Amenities
I definitely will recommend this place to family and friends
Stayed 2 nights in Oct 2024

10/10 Excellent

Tania

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Maribel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our second year coming to Antigua the staff and Management excel in our expectations looking forward to returning. Thank you
Stayed 2 nights in Oct 2024

10/10 Excellent

Crystal, brooklyn

Liked: Amenities
The hotel is in a very prime location where makes it accessible, all the places i wanted to visit was walking distance and i love that
Stayed 5 nights in Oct 2024

8/10 Good

Erick

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Sep 2024

6/10 Okay

Trina

Stayed 1 night in Sep 2024

10/10 Excellent

Martha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything from the moment you walk in to the staff the food.
Stayed 3 nights in Oct 2024

10/10 Excellent

Joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very charming and is very safe to stay at. The rooftop restaurant was very nice and the food choices were very good. My only criticism is that most of the waiters and waitresses did not speak English or understood very little English. They were all very pleasant and helpful but I wish I could have spoken Spanish to them.
Stayed 5 nights in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

6/10 Okay

Trina

Liked: Staff & service
The stay at the property was okay. The room was basic but clean. Air conditioning was great and hot water was readily available. The staff was friendly and helped with providing activities around town to indulge. The location was walkable to major site seeing and dining.
Stayed 2 nights in Sep 2024

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and very helpful, food was good and it's in a good location to walk around. Some parks and restauranrts are at a walking distance.
Stayed 3 nights in Sep 2024

4/10 Poor

Melissa

Travelled with partner
Disliked: Amenities, property conditions & facilities
This property was such a let-down. The photos on line looked so cute, but upon arrival, everything was kind of old, weathred, in need of repair. Not as nice and cute as we had hoped.
Stayed 1 night in Sep 2024

2/10 Terrible

Luke

Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Inversiones TRACAS S.A de C.V, Juayua., Los Naranjos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muchas Gracias por todo
Stayed 3 nights in Sep 2024

10/10 Excellent

Maynor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

José

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice personnel
Stayed 3 nights in Sep 2024

10/10 Excellent

Ana

Travelled with family
Liked: Amenities
I select this hotel in my next trip
Stayed 8 nights in Aug 2024

10/10 Excellent

maria

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were helpful and friendly.
Stayed 3 nights in Aug 2024

10/10 Excellent

Mirza

Liked: Cleanliness, staff & service
The staff is amazing from the check in rooms kitchen they are just ex extremely polity and always willing to help… Romantic dinnerr Amazing views and service Hotel rooms need to be upgrade To 2024
Stayed 4 nights in Aug 2024

10/10 Excellent

Mirza

Liked: Amenities
Staff
Stayed 2 nights in Aug 2024

6/10 Okay

Navaratnam, Oceanside

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Kim, Arlington Heights

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a wonderful staff Breakfast included was amazing Clean rooms nice little shampoos and body wash ..lotion air conditioning worked great
Stayed 5 nights in Aug 2024

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I actually loved this hotel! It was beautiful on the inside. The room are charming and they are one of the only hotels with AC. The hotel is near everything and is walking distant from everywhere. I loved our stay! Would definitely come back! :)
Stayed 3 nights in Aug 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent place to stay at in Antigua Guatemala. The rooftop has a beatiful view to the mountains and volcanoes and since I went in Rainy season it was a spectacle to see the clouds covering the mountains. Just as a feedback, the Hotel offered me to pick me up at the airport when I arrived to Guatemala City, which they did and the driver Esteban was very friendly and attentive, the only thing that bothered me just a little bit is that they picked me up an hour later than the agreed time which I understand due to traffic and some other issues but the issue was that they didnt have communication with me while I waited the extra hour, until they finally showed up, but GENERALLY SPEAKING EL CARMEN IS AN EXCELLENT CHOICE TO STAY AT.
Stayed 2 nights in Jun 2024