Located in Arusha, Arusha Serena Hotel is connected to the convention center, within a 15-minute drive of Lake Duluti and Arusha Golf Course. .This family-friendly hotel is 8 mi (12.8 km) from Arusha Clock Tower and 8.3 mi (13.3 km) from Maasai Market and Curios Crafts.
What's nearby
Lake Duluti - 4 min walk - 0.4 km
Arusha Clock Tower - 13 min drive - 12.9 km
Arusha International Conference Centre - 15 min drive - 13.8 km
Njiro Complex - 17 min drive - 15.4 km
Arusha National Park - 64 min drive - 36.5 km
Getting around
Arusha (ARK) - 24 min drive
Restaurants
Onsea House - 8 min drive
QX - 16 min drive
Amber Bar And Restaurant - 12 min drive
Picasso Cafè - 12 min drive
AICC Club - 13 min drive
About this property
Arusha Serena Hotel
Family-friendly hotel with free breakfast connected to the convention center in Arusha
Arusha Serena Hotel offers 42 accommodations with complimentary bottled water and bathrobes. This Arusha hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps.
Bathrooms include slippers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, and Swedish massages.
Make yourself at home in one of the 42 guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and complimentary bottled water.
Pamper yourself with onsite massages or enjoy recreation amenities such as bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
At Arusha Serena Hotel, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge. A complimentary English breakfast is served daily from 6:30 AM to 10:00 AM.
Featured amenities include a business center, express check-out, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary English breakfast is served each morning between 6:30 AM and 10:00 AM.
Arusha Serena Hotel has a restaurant on site.
Languages
English, Swahili
Property amenities
Internet
Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi
Parking and public transport
Free secured self-parking on site
Wheelchair-accessible parking available
24-hour return airport shuttle (surcharge)
Airport shuttle on request
Food and drink
Free English breakfast available daily 6:30 AM–10:00 AM
1 restaurant
1 bar
Things to do
Arcade/games room
Bike rentals
Spa services
Family friendly
Arcade/games room
Babysitting (surcharge)
Laundry facilities
Supervised childcare (surcharge)
Conveniences
Banquet hall
Front-desk safe
Gift shop/newsstand
Library
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Laundry facilities
Luggage storage
Tour/ticket assistance
Turndown service
Business services
Business centre
Conference space
Outdoors
Garden
Spa
Massage - deep-tissue
Massage - hot stone
Massage - Swedish
Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
No lift (single-level property)
Well-lit path to entrance
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchair-accessible (may have limits)
More
Couples dining
Romance packages available
Smoke-free property
Room amenities
Bedroom
Bed sheets
Ceiling fan
Bathroom
Bathrobes
Free toiletries
Hairdryer
Towels
Food and drink
Champagne service
Free bottled water
More
Connecting rooms available
Desk
In-room massage
Phone
Slippers
Turndown service
Policies
Check-in
Check-in start time: noon; Check-in end time: anytime
Early check-in subject to availability
An early check-in fee will be charged
Check-out
Check-out before 10 AM
Late check-out subject to availability
Express check-out available
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are available for TZS 280000.0 per night
Payment types
Important information
Optional extras
Airport shuttle fee: TZS 12000 per person (one-way)
Airport shuttle fee per child: TZS 6000 (one-way), (from 4 to 17 years old)
Early check-in is available for a fee (subject to availability)
Rollaway bed fee: TZS 280000.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Property Registration Number 16653
We should mention
This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Property is also known as
Duluti Serena Hotel
Lake Duluti
Lake Duluti Hotel
Lake Duluti Serena
Lake Duluti Serena Arusha
Lake Duluti Serena Hotel
Lake Duluti Serena Hotel Arusha
Serena Lake Duluti
Serena Mountain Village Hotel Arusha
Arusha Serena Hotel Resort
Arusha Serena
Arusha Serena Hotel Hotel
Arusha Serena Hotel Arusha
Arusha Serena Hotel Resort Spa
Arusha Serena Hotel Hotel Arusha
Arusha Serena Hotel Reviews
Reviews
9.6
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 42 out of 57 reviews
10 - Excellent
42
Rating 8 - Good. 13 out of 57 reviews
8 - Good
13
Rating 6 - Okay. 2 out of 57 reviews
6 - Okay
2
Rating 4 - Poor. 0 out of 57 reviews
4 - Poor
0
Rating 2 - Terrible. 0 out of 57 reviews
2 - Terrible
0
9.6/10
Cleanliness
9.6/10
Staff & service
8.8/10
Amenities
9.4/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
8/10 Good
Mary
4 Dec 2024
Mary
Stayed 2 nights in Nov 2024
10/10 Excellent
Dave
10 Oct 2024
Loved the monkeys on the property, the staff was excellent and the property beautiful!
This is truly a Tanzanian great value five star experience.
Service is excellent, food is excellent and course dinner very reasonably priced. Breakfast is complimentary. The rooms are very clean, there is an AC unit in some of the rooms.
The room is decorated in a style that speaks to the region. The WiFi is best in the common area which is typical for hotels in this country. There is consistent hot water for the shower which I did not experience in any other hotel here. The grounds are immaculately maintained. The staff was very kind in accommodating my requests. I started the trip here and ended the trip here and I am so happy I did.
This is truly a Tanzanian 5 star experience.
Service is excellent, food is excellent and very reasonably priced. The rooms are very clean, there is an AC unit in the room I am staying in.
The room is decorated in a style that speaks to the region. The WiFi is best in the common area which is typical for hotels in this country. There is consistent hot water for the shower which I did not experience in any other hotel here. The grounds are immaculately maintained. The staff was very kind in accommodating my requests. I started the trip here and ended the trip here and I am so happy I did.
This is a beautiful, quiet property with excellent staff. We had a room with a large king, and twin bed, perfect for families. It is a short drive from the hustle and bustle of Arusha. Wonderful place to stay with the bonus of several monkeys on the property for entertainment.
The only problem worth noting in my 2 stays ( before and after a 13 day safari) was the inability of the property to process credit cards. This required much more cash than travelers are accustomed to carrying.
Old building, kept clean and the surrounding is nice but needs more work. The food is terrible, I would give it a one star nothing more. For a Serena I was hoping they would have good food and the menu looks like it was written in the 70s or 90s and was never changed.
Absolutely beautiful! The grounds are designed in such a way you just want to stay forever. A nice walking path allows some exercise while enjoying the grounds
We had two beautiful nights here with exceptional service from the staff who were kind and attentive to your every need. The grounds are beautiful and well maintained. I would stay here again and recommend it to anyone wanting peace and serenity.
We arrived at Arusha Serena Hotel at 3.30am after a 24-hour journey, only to be told they did not have a reservation for us. I showed the receptionist the hotels.com booking and she finally gave us a key and said she would sort it in the morning. No apology the next morning. The rooms are very nice, in little rondavals. A bit smaller than shown on their photos though. Good choice at breakfast and overall the staff were very polite and friendly. Would I stay again - Yes but central reservations need to get their act together. Out of the 6 lodges we stayed at in Tanzania, 2 belonged to Serena. The 2nd hotel (Ngorongoro) had overbooked and we had a terrible experience there - again in was down to central reservations. Such a shame because both properties are lovely and unique and have lovely staff. Let down completely by head office.
Beautiful hotel! The rooms are all separate bungalows spread out over a large park like area which is very beautiful. There is a nice walking trail that goes around the entire area and we really enjoyed it. The restaurant is outstanding and has a good selection. Very good breakfast too. We ate several meals there. The photos on the website are exactly what it looks like.
Very friendly staff.
We highly recommend it.