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Arusha Serena Hotel

3.0 star property

Photo gallery for Arusha Serena Hotel

Exterior detail
Hiking
View from property
Hot stone massages, deep-tissue massages, Swedish massages, massages
Outdoor dining

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Bar
  • 24/7 front desk
  • Breakfast included
  • Laundry
  • Housekeeping

Explore the area

Map
Arusha Town, Arusha
  • Lake Duluti
    ‪4 min walk‬
  • Arusha Clock Tower
    ‪13 min drive‬
  • Arusha International Conference Centre
    ‪15 min drive‬
  • Kilimanjaro (JRO-Kilimanjaro Intl.)
    ‪37 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

  • 26 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

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The price is NZ$728
for 1 room
includes taxes & fees
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About the area

Arusha

Located in Arusha, Arusha Serena Hotel is connected to the convention center, within a 15-minute drive of Lake Duluti and Arusha Golf Course. .This family-friendly hotel is 8 mi (12.8 km) from Arusha Clock Tower and 8.3 mi (13.3 km) from Maasai Market and Curios Crafts.

What's nearby

  • Lake Duluti - 4 min walk - 0.4 km
  • Arusha Clock Tower - 13 min drive - 12.9 km
  • Arusha International Conference Centre - 15 min drive - 13.8 km
  • Njiro Complex - 17 min drive - 15.4 km
  • Arusha National Park - 64 min drive - 36.5 km

Getting around

  • Arusha (ARK) - 24 min drive

Restaurants

  • ‪Onsea House - ‬8 min drive
  • ‪QX - ‬16 min drive
  • ‪Amber Bar And Restaurant - ‬12 min drive
  • ‪Picasso Cafè - ‬12 min drive
  • ‪AICC Club - ‬13 min drive

About this property

Arusha Serena Hotel

Family-friendly hotel with free breakfast connected to the convention center in Arusha
Arusha Serena Hotel offers 42 accommodations with complimentary bottled water and bathrobes. This Arusha hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps.

Bathrooms include slippers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, and Swedish massages.
Make yourself at home in one of the 42 guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and complimentary bottled water.
Pamper yourself with onsite massages or enjoy recreation amenities such as bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
At Arusha Serena Hotel, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge. A complimentary English breakfast is served daily from 6:30 AM to 10:00 AM.
Featured amenities include a business center, express check-out, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary English breakfast is served each morning between 6:30 AM and 10:00 AM.
Arusha Serena Hotel has a restaurant on site.

Languages

English, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free English breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Library

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Laundry facilities
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference space

Outdoors

  • Garden
  • On a lake

Spa

  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Food and drink

  • Champagne service
  • Free bottled water

More

  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Phone

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime
Early check-in subject to availability
An early check-in fee will be charged

Check-out

Check-out before 10 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for TZS 280000.0 per night

Payment types

Important information

Optional extras

  • Airport shuttle fee: TZS 12000 per person (one-way)
  • Airport shuttle fee per child: TZS 6000 (one-way), (from 4 to 17 years old)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: TZS 280000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Property Registration Number 16653

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Duluti Serena Hotel
Lake Duluti
Lake Duluti Hotel
Lake Duluti Serena
Lake Duluti Serena Arusha
Lake Duluti Serena Hotel
Lake Duluti Serena Hotel Arusha
Serena Lake Duluti
Serena Mountain Village Hotel Arusha
Arusha Serena Hotel Resort
Arusha Serena
Arusha Serena Hotel Hotel
Arusha Serena Hotel Arusha
Arusha Serena Hotel Resort Spa
Arusha Serena Hotel Hotel Arusha

Arusha Serena Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 42 out of 57 reviews
Rating 8 - Good. 13 out of 57 reviews
Rating 6 - Okay. 2 out of 57 reviews
Rating 4 - Poor. 0 out of 57 reviews
Rating 2 - Terrible. 0 out of 57 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Mary

Stayed 2 nights in Nov 2024

10/10 Excellent

Dave

Loved the monkeys on the property, the staff was excellent and the property beautiful!
Stayed 1 night in Oct 2024

10/10 Excellent

Teresa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and grounds are beautiful! The staff was extremely helpful and friendly. I would highly recommend them!
Stayed 2 nights in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Illona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms in a lush setting. Staff were extremely competent and friendly
Stayed 1 night in Aug 2024

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five star Tanzanian experience
This is truly a Tanzanian great value five star experience. Service is excellent, food is excellent and course dinner very reasonably priced. Breakfast is complimentary. The rooms are very clean, there is an AC unit in some of the rooms. The room is decorated in a style that speaks to the region. The WiFi is best in the common area which is typical for hotels in this country. There is consistent hot water for the shower which I did not experience in any other hotel here. The grounds are immaculately maintained. The staff was very kind in accommodating my requests. I started the trip here and ended the trip here and I am so happy I did.
Stayed 2 nights in Jul 2024

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star Tanzanian experience
This is truly a Tanzanian 5 star experience. Service is excellent, food is excellent and very reasonably priced. The rooms are very clean, there is an AC unit in the room I am staying in. The room is decorated in a style that speaks to the region. The WiFi is best in the common area which is typical for hotels in this country. There is consistent hot water for the shower which I did not experience in any other hotel here. The grounds are immaculately maintained. The staff was very kind in accommodating my requests. I started the trip here and ended the trip here and I am so happy I did.
Stayed 2 nights in Jul 2024

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely tranquil place to stay
Stayed 1 night in Jul 2024

10/10 Excellent

Brittany, Charlotte

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful, quiet property with excellent staff. We had a room with a large king, and twin bed, perfect for families. It is a short drive from the hustle and bustle of Arusha. Wonderful place to stay with the bonus of several monkeys on the property for entertainment.
Stayed 3 nights in Jun 2024

10/10 Excellent

Paloma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place !! Very clean and relax
Stayed 1 night in May 2024

10/10 Excellent

Nirav, Nairobi

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

edward

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
monkeys on the roof were a lot of fun! Beautiful grounds and buildings. Very helpful staff and great food.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ross, Los Altos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good food
Stayed 3 nights in May 2024

10/10 Excellent

Jeffrey

Stayed 2 nights in Apr 2024

10/10 Excellent

H. PETER

Travelled with partner
The only problem worth noting in my 2 stays ( before and after a 13 day safari) was the inability of the property to process credit cards. This required much more cash than travelers are accustomed to carrying.
Stayed 2 nights in Mar 2024

8/10 Good

JOSE

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2024

8/10 Good

Said, San Diego

Travelled with family
Old building, kept clean and the surrounding is nice but needs more work. The food is terrible, I would give it a one star nothing more. For a Serena I was hoping they would have good food and the menu looks like it was written in the 70s or 90s and was never changed.
Stayed 1 night in Nov 2023

10/10 Excellent

Connie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful! The grounds are designed in such a way you just want to stay forever. A nice walking path allows some exercise while enjoying the grounds
Stayed 1 night in Oct 2023

10/10 Excellent

Lucy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiul lodge, rooms and gardens. Excellent food. Fantastic staff. Recommend doing the walk around Lake Duluti
Stayed 2 nights in Aug 2023

10/10 Excellent

Farron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Stay
We had two beautiful nights here with exceptional service from the staff who were kind and attentive to your every need. The grounds are beautiful and well maintained. I would stay here again and recommend it to anyone wanting peace and serenity.
Beautiful Bungalows!
Stayed 2 nights in Aug 2023

10/10 Excellent

Erica

Stayed 1 night in Aug 2023

6/10 Okay

Carol

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Head office needs to get their act sorted
We arrived at Arusha Serena Hotel at 3.30am after a 24-hour journey, only to be told they did not have a reservation for us. I showed the receptionist the hotels.com booking and she finally gave us a key and said she would sort it in the morning. No apology the next morning. The rooms are very nice, in little rondavals. A bit smaller than shown on their photos though. Good choice at breakfast and overall the staff were very polite and friendly. Would I stay again - Yes but central reservations need to get their act together. Out of the 6 lodges we stayed at in Tanzania, 2 belonged to Serena. The 2nd hotel (Ngorongoro) had overbooked and we had a terrible experience there - again in was down to central reservations. Such a shame because both properties are lovely and unique and have lovely staff. Let down completely by head office.
Stayed 1 night in Jul 2023

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place to stay just outside Arusha
Beautiful hotel! The rooms are all separate bungalows spread out over a large park like area which is very beautiful. There is a nice walking trail that goes around the entire area and we really enjoyed it. The restaurant is outstanding and has a good selection. Very good breakfast too. We ate several meals there. The photos on the website are exactly what it looks like. Very friendly staff. We highly recommend it.
Stayed 1 night in Mar 2023

10/10 Excellent

Susan

Stayed 1 night in Oct 2022