Good service, but watch out if you go in winter! The air conditioning dial means "heat" not "cool"! Other than that, the service staff was very good, even though I could speak only minimal Japanese. I do think it helps to speak some Japanese and understand some, especially since Kurume is not the "big city", like Tokyo. But they showed me local places to go, and helped me with the Airport Limo bus service schedule. Continental breakfast is limited to boiled egg, rolls (beef tongue!), and coffee or tea, which was fine with me. Room size is on the smaller side compared to U.S. Okay for one person, but very tight if there are two!