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We stayed here because of the indoor pool and continental breakfast which is advertised online but not actually available. Its disappointing and there is no discount applied for lack of services.
This hotel cares nothing for protecting the public from Covid-19. Every staff member was not wearing a mask... well 1 was but could not keep it over the nose.
When I got into my room it was dirty from the last guest.
After changing rooms I was having trouble with the microwave killed the power to the tv and I had to have staff come to fix it behind heavy furniture. Jeff arrived without a mask on, when I asked him about his mask he said "healthy people don't need masks" then proceeded into my room, fixed the issue and left. After this I felt very assaulted and was afraid to say any more as I was in a strange town at the mercy of this hotel for another night and on a tight schedule. The next morning I saw housekeeping in a room cleaning, not a mask in sight. So if you care about cleanliness and safety from Covid-19 don't come here
The shower was cracked and had mold in the cracks. The rooms are paper thin and the person next door had the TV on all night and it was very loud. Room felt a bit dirty and the furniture needs cleaning, very dirty and stained.
Hotel was filthy, the pool & breakfast room were closed and the plumbing fixtures in rhe room were broken. There was no tv connection and the staff were not able to assist us with any of the matters
A friend and I were visiting an old classmate. It was my first visit to Ashland; so after a long train ride and drive, it was a relief to find a comfortable place to rest that was both convenient to downtown and close to the freeway. The staff were friendly and accommodating, and the rooms were clean and comfortable. It made enjoying the charms of Ashland easy.
The photos made me think it was different than it actually was- maybe this spot is ok for a quick business trip- it is definitely a "lack luster" spot.
Complimentary breakfast was "so-so" rooms were just ok.
Did not get to stay, had to pay for the room anyway, because they do not accept pets of any kind. I understand that I didn’t filter for that on Hotels.com but because I had stayed at Super8’s before and have never had a problem with my dog, I didn’t think it’d be an issue. Being part of Wyndham is what ruins this location in my opinion. Apparently NO Wyndhams accept any pets AT ALL. That’s something beyond a “pet friendly” filter, they should go out of their way to put it on BOLD LETTERS under their amenities. Will never stay at any type of Wyndham again, and neither a Super8 probably
Service was excellent as well as location. Comfort was disappointing and the cleanliness was even worse. You can feel every spring in the mattress when you lay down, the toilet was not level and hair in the shower and on our towels. The sheets were not tucked into the bed when we first got there. I can say that it was cleaner the second night than when we checked in but a let down overall.
Verified traveller
Stayed 2 nights in Oct 2019
8/10 Good
Verified traveller
Travelled with family
2 Oct 2019
The staff are super friendly and helpful. Check in and out was a brezze.
Verified traveller
Stayed 4 nights in Sep 2019
6/10 Okay
Tonya
Travelled with family
1 Oct 2019
Liked: Cleanliness, staff & service, room comfort
There was work done in our room and sanding debris was still visible on the edges of the carpet. The TV wasn't very good and the remote was unhelpful. Staff was helpful and pleasant though.