We stayed at the hotel twice (before and after an island trip). The location is excellent. Staff members are very nice and courteous. The breakfast is also great. However, the Superior Room is only on the "first and second floors"--in American terms it is on the second and third floors, there being no elevator, and the stairs are very steep and winding, so if you have mobility issues or are an elderly person, you should beware. I talked to the hotel about it for the first stay and received a first-floor room but did not specify it for our second stay--big mistake, for we ended up on the "second floor," which was very challenging to get to. When I brought this up at the reception when checking in, the lady said, "Well we are all full and you are the last guests who checked in today, so there's nothing we can do about it." While it was the honest truth, perhaps she could have been a little more diplomatic about it, especially considering they are supposed to be an "Expedia VIP access hotel" and we are Expedia VIP members, who in addition had recently stayed at their hotel just a week ago. BTW I think the "Expedia VIP" thing is a joke, not worth anything for a bottle of cheap wine that was too sweet for our taste.