We returned our key a mere 2 hours into a 2-night stay due to a possible carbon monoxide warning around 1 or 2 am which forced us outside. We had only been in our room a little over an hour. We saw an ambulance and two fire trucks in the parking lot. It was unsettling as they were trying to rule out the presence of an odorless, deadly gas. After patiently waiting outside for an hour, the firemen could not give us a timeframe for when the building would be cleared to stay safely. We had just driven 6 hours after school and work, arriving around midnight, and had early morning ballgames. We had our daughter with us and checked out to find safe, alternate lodging, rather than potentially stand in the parking lot all night or sleep in our vehicle...I spoke with Manager Duane Sherman three times over the next several weeks. He seemed professional, nice, and understanding over the phone, and assured me each time that a refund was pending/would be issued for both nights through hotels.com; however, he denied a refund according to hotels.com representatives. Three months later I still have not received even a partial refund.