Rooms are neglected, (it's not housekeepings fault, because they're not given anything proper to clean with), but the floors were filthy...I don't mean not spotless, I mean totally disgustingly, layered in dirt, filthy.
The front desk attitude is terrible, even Lawrence, who is usually the only person working there who makes half an effort, seemed completely checked out this time.
The chair and table have been removed from the lobby...I assume to discourage loitering, but it also now makes it impossible for a guest dragging in many heavy bags, to have somewhere to put their things, (although I guess that fits, with the complete lack of greeting).
Also, please make an effort to bring back coffee in the morning...the hotel desperately needs at least one amenity, besides the hotel shuttle...