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Aiden Austin City Hotel

4.0 star property

Photo gallery for Aiden Austin City Hotel

Pool
Restaurant
Restaurant
Pool
Premium bedding, in-room safe, desk, laptop workspace

Reviews

9.0 out of 10
Wonderful

Popular amenities

Explore the area

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2200 S I H 35, Austin, TX, 78704
  • Place, St. Edward's University
    ‪15 min walk‬
  • Place, South Congress Avenue
    ‪17 min walk‬
  • Place, Lady Bird Lake
    ‪1 min drive‬
  • Airport, Austin, TX (AUS-Austin-Bergstrom Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

8.0 out of 10
Very good
(8 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(31 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(45 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.6 out of 10
Exceptional
(22 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Courtyard View

Standard Room, 1 King Bed, Refrigerator & Microwave, Courtyard View

Standard Room, 1 King Bed, Refrigerator & Microwave, Courtyard View

8.6 out of 10
Excellent
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Refrigerator & Microwave, Courtyard View

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Refrigerator & Microwave, Courtyard View

8.6 out of 10
Excellent
(14 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Single Bed, Accessible, Refrigerator & Microwave

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Single Bed, Accessible, Refrigerator & Microwave

  • Sleeps 4
  • 1 Twin Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

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About the area

Austin

A stay at Aiden Austin City Hotel places you in the heart of Austin, a 4-minute drive from Lady Bird Lake and 5 minutes from Governor's Mansion. .This hotel is 3.5 mi (5.7 km) from Texas State Capitol and 3.7 mi (5.9 km) from Zilker Park.

What's nearby

  • St. Edward's University - 15 min walk - 1.3 km
  • South Congress Avenue - 17 min walk - 1.5 km
  • Lady Bird Lake - 1 min drive - 2.3 km
  • Rainey Street - 3 min drive - 3.8 km
  • South First Street - 3 min drive - 2.3 km

Getting around

  • Plaza Saltillo Station - 10 min drive
  • Austin Station - 16 min drive
  • Austin-Bergstrom Intl. Airport (AUS) - 11 min drive

Restaurants

  • ‪Whataburger - ‬6 min walk
  • ‪Machi Sushi - ‬1 min walk
  • ‪P. Terry's Burger Stand - ‬9 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Denny's - ‬5 min walk

About this property

Aiden Austin City Hotel

Hotel with free breakfast, near Lady Bird Lake
Aiden Austin City Hotel offers 158 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. 37-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Austin hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

A children's pool and a hot tub are on site. Other recreational amenities include a fitness center.
Make yourself at home in one of the 158 guestrooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Enjoy recreational amenities such as a hot tub and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and a banquet hall.
Enjoy a satisfying meal at Machi Sushi serving guests of Aiden Austin City Hotel. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served on weekdays from 7:00 AM to 9:00 AM and on weekends from 8:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Planning an event in Austin? This hotel has 7200 square feet (669 square meters) of space consisting of a conference center and a meeting room. Free self parking is available onsite.
A complimentary buffet breakfast is served on weekdays between 7:00 AM and 9:00 AM and on weekends between 8:00 AM and 10:00 AM.
Machi Sushi - Onsite sushi bar. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 7:00 AM to 9:00 AM on weekdays and 8:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Machi Sushi

Things to do

  • Children's pool
  • Gym
  • Hot tub

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Conference centre (7,200 square foot of space)
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 11 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower (84 centimetre high)
  • Lever door handles
  • Lift (81 centimetre wide door)
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (81 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in fee: USD 25
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 25
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40 per pet, per day
Service animals are welcome, and are exempt from fees
2 total pets
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Pet fee: USD 40 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 25 (subject to availability)
  • Late check-out fee: USD 25 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Austin City Best Western
Austin City Hotel
Austin City Hotel Best Western
Austin City Hotel Best Western Plus
Best Western Austin City
Best Western Austin City Hotel
Best Western Austin City Plus
Best Western Plus Austin City
Best Western Plus Austin City Hotel
Best Western Plus City Hotel
Aiden Austin City Hotel Hotel
Aiden Austin City Hotel Austin
Aiden Austin City Hotel Hotel Austin
Aiden by Best Western Austin City Hotel
Aiden by Best Western @ Austin City Hotel

Aiden Austin City Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1162 out of 1699 reviews
Rating 8 - Good. 330 out of 1699 reviews
Rating 6 - Okay. 131 out of 1699 reviews
Rating 4 - Poor. 41 out of 1699 reviews
Rating 2 - Terrible. 35 out of 1699 reviews

9.2/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tracy, Salinas

Stayed 1 night in Aug 2025

10/10 Excellent

Wei-I

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free parking, on site restaurant. Free breakfast
Stayed 3 nights in Aug 2025

8/10 Good

elena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When I booked I was qualify for a $14.00 food & beverage discount. This was not given to me because the attached restaurant changed hands. This needs to be documented & changed in the hotel.com App so it is not false advertisement
Stayed 3 nights in Aug 2025

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

VERONICA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! The check in process was fast and simple. The room was great and the bed was very comfortable. The pool was amazing and they have towels for the guest to use.
Stayed 1 night in Aug 2025

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place but more importantly my 13 year old son loved it! Pool area was amazing. Sushi restaurant on site. Great lobby with really good coffee and hot chocolate available 24/7. We will definitely stay here again.
Stayed 1 night in Aug 2025

10/10 Excellent

Danielle

Great to stay and fun! Loved the pool <3
Stayed 1 night in Aug 2025

10/10 Excellent

joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff,very informative and attentive.Very nice and clean hotel with a sushi restaurant attached to it,which is the same restaurant you get a breakfast buffet from.Beds were very comfortable and clean.Front staff called our room to make sure we were satisfied with it.
Stayed 2 nights in Aug 2025

10/10 Excellent

Elizabeth, Grand Prairie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best experience at this hotel we loved it
Stayed 3 nights in Aug 2025

6/10 Okay

Tina

Travelled with group
Liked: Amenities, property conditions & facilities
The staff were amazing. The location was not great and there was no service for 3 days. We extended our stay by 1 night as we had a late train and we had to pay another bond.
Stayed 1 night in Aug 2025

10/10 Excellent

Trevor, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was close to downtown and the airport.
Stayed 2 nights in Aug 2025

8/10 Good

Lep San

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Joel

Liked: Cleanliness, amenities, property conditions & facilities
Bed confort & pool area
Stayed 2 nights in Aug 2025

4/10 Poor

Gina

Stayed 1 night in Jun 2025

10/10 Excellent

Margie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quick trip

Everything is a short drive away. Great highway access. We only stayed a night but it’s super cute. I would stay again
Stayed 1 night in Aug 2025

10/10 Excellent

Irasema

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Aug 2025

10/10 Excellent

Orlando

Stayed 1 night in Aug 2025

10/10 Excellent

Lucero

Stayed 1 night in Aug 2025

10/10 Excellent

Dwight

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Luke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely stay.
Stayed 1 night in Aug 2025

8/10 Good

Santiago

Stayed 1 night in Aug 2025

10/10 Excellent

Humberto, Garland

Stayed 3 nights in Jul 2025

10/10 Excellent

Yulysma

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff A1, friendly accom
Stayed 1 night in Aug 2025

4/10 Poor

Crystal

Travelled with family
Disliked: Room comfort

Nope

Half of the rooms in this hotel room are run of the mill motel rooms where the entrance is outside. Our room smelled like mildew and there were cockroaches. There was no elevator to my room and I had bags and a toddler. The front desk was nice enough but they took a long time and made me stay at the desk while he read an entire sheet of paper to me that he was giving me and I could have read myself while my toddler was fussy and needed to go to sleep.
Stayed 2 nights in Aug 2025

2/10 Terrible

Sarah, Houston

Travelled with family and small children
Disliked: Amenities
If you’re looking to actually get some sleep, stay far away. Our room was on the first floor with excessive stomping on the floor above (until 2am) as well as by an exit door that slammed frequently and literally right by the laundry/maid quarters and ice machine, of course. It was quite possibly the worst location and room on the property. It also felt very unsafe as the door and casing is cheap and the lock felt broken and insufficient. Staff was unfriendly as well and maintenance and maids were up early making so much noise and had zero courtesy for sleeping guests. Stay far away if you value your time, money and rest while on vacation.
Stayed 2 nights in Aug 2025