6/10 Okay
Robert, Frisco
Travelled with family
30 Sept 2025
Liked: Cleanliness, staff & service, amenities
I have stayed at many Holiday Inn Express hotels over the years with no complaints, but this one was disappointing. We had to wait behind a line of cars waiting to pick up their kids at the school across the street and parking was jammed with parents picking up students. The lock on the exterior door next to the elevators was broken (and we were told that a part had been ordered) and anyone could walk in without a key, the elevator and hallways reeked of weed, and we witnessed a number of shady characters waiting by exterior doors coming in and being escorted by other hotel guests. Overall, the room was clean and comfortable, but the property was under renovation and the surrounding area was sketchy, leaving us with a bit of an uneasy feeling about our stay. I will probably never stay at this location again.
Robert
Stayed 3 nights in Sep 2025




















