The staff was not very helpful or understanding when the reservation made a mistake; instead of two beds, they had a room with one bed. Explaining that both guests had hip surgery and could not share a bed. finally, at 9 pm, they brought a small foldable bed, and rather than accommodating us when we had already paid over 500 euros for two nights, they added 45 euros a night for the little foldable bed. very disappointing and truly ridiculous. The room also had very few electric plugs and no plugs in the bathroom, which was very inconvenient. Dirty glasses were left in the room and when I requested clean ones they told me to come and get them at the front desk, This type of service is not acceptable for a hotel of the quality and price of The Avignon Grand hotel.