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Cristalino Lagoon Front Hotel Restaurant & SPA

4.0 star property
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Cristalino Lagoon Front Hotel Restaurant & SPA

Exterior
Exterior
2 outdoor pools
Aerial view
Premium bedding, Tempur-Pedic beds, minibar, in-room safe

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • 24/7 front desk
  • Parking included
  • Air conditioning

Explore the area

Map
511 Costera, Bacalar, QROO, 77933
  • Cenote Esmeralda
    ‪5 min walk‬
  • Lake Bacalar
    ‪16 min walk‬
  • Cenote Cocalitos
    ‪16 min walk‬
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪36 min drive‬

Room options

View all photos for Deluxe Double Partial Lagoon View

Deluxe Double Partial Lagoon View

Deluxe Double Partial Lagoon View

  • 45 sq m
  • Partial lake view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe King Size Front Lagoon View

Deluxe King Size Front Lagoon View

Deluxe King Size Front Lagoon View

  • 45 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Size Partial Lagoon View

Deluxe King Size Partial Lagoon View

Deluxe King Size Partial Lagoon View

  • 45 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Partial Lagoon View

Junior Suite Partial Lagoon View

Junior Suite Partial Lagoon View

  • 45 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

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Aerial view

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About the area

Bacalar

When you stay at Cristalino Lagoon Front Hotel Restaurant & SPA in Bacalar, you'll be on the waterfront, a 4-minute drive from Lake Bacalar and 6 minutes from Laguna Bacalar Ecological Park. .This hotel is 0.6 mi (0.9 km) from Cenote Esmeralda and 0.9 mi (1.4 km) from Cenote Negro.

What's nearby

  • Cenote Esmeralda - 5 min walk
  • Cenote Cocalitos - 16 min walk
  • Municipal Spa of Bacalar - 4 min drive
  • Cenote Azul - 4 min drive
  • Laguna Bacalar Ecological Park - 6 min drive

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 36 min drive

Restaurants

  • ‪La Bendición Dios - ‬4 min drive
  • ‪Albahaca - ‬20 min walk
  • ‪Ajal - ‬5 min drive
  • ‪Taqueria el Trompo de K'los - ‬6 min drive
  • ‪Mr. Taco - ‬5 min drive

About this property

Cristalino Lagoon Front Hotel Restaurant & SPA

Lakefront hotel with 2 outdoor pools and a steam room
Cristalino Lagoon Front Hotel Restaurant & SPA offers 20 air-conditioned accommodations with minibars and laptop-compatible safes. Tempur-Pedic beds feature premium bedding. 32-inch Smart televisions come with satellite channels.

Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. This Bacalar hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include espresso makers and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

2 outdoor swimming pools are on site along with a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 20 air-conditioned rooms featuring minibars and espresso makers. Your Tempur-Pedic bed comes with premium bedding. 32-inch Smart televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities, which include a steam room. Additional features at this hotel include complimentary wireless internet access and a reception hall.
At Cristalino Lagoon Front Hotel Restaurant & SPA, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge. Continental breakfasts are available daily from 7:30 AM to 11:30 AM for a fee.
Featured amenities include a 24-hour front desk and multilingual staff. Free self parking is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:30 AM.
Cristalino Lagoon Front Hotel Restaurant & SPA has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site

Food and drink

  • Continental breakfast available for a fee daily 7:30 AM–11:30 AM: USD 10.00-50.00 per person
  • 1 restaurant
  • 1 bar

Things to do

  • 2 outdoor pools
  • Kayaking
  • Paddleboards on-site
  • Private picnics
  • Steam room

Conveniences

  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • A meeting room

Outdoors

  • Garden
  • Nature reserve
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Front entrance ramp
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance

More

  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Premium bedding
  • Tempur-Pedic bed

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch smart TV
  • Satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Minibar

More

  • Laptop-compatible safe
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 16

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children 16 and younger are not allowed at this property; All guests older than 16 are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee (December 31 - December 31): USD 140 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 10.00 to 50.00 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a security system

We should mention

This property does not have elevators
Children 16 years old and younger are not permitted at this property
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cristalino Lagoon Front Hotel Restaurant
Cristalino Lagoon Front Hotel Restaurant & SPA Hotel
Cristalino Lagoon Front Hotel Restaurant & SPA Bacalar
Cristalino Lagoon Front Hotel Restaurant & SPA Hotel Bacalar

Cristalino Lagoon Front Hotel Restaurant & SPA Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 56 out of 65 reviews" "
Rating 8 - Good. 7 out of 65 reviews" "
Rating 6 - Okay. 2 out of 65 reviews" "
Rating 4 - Poor. 0 out of 65 reviews" "
Rating 2 - Terrible. 0 out of 65 reviews" "

10/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Saira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelente
Great place
Stayed 2 nights in Oct 2024

8/10 Good

Fernando, Midland

Liked: Cleanliness, staff & service, property conditions & facilities
Gracias
Stayed 4 nights in Sep 2024

10/10 Excellent

Pedro, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Carlos, Irving

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beautiful, the pools clean and warm, the food and service was incredible, great service. Betza at the front desk was very kind and helpful, the other person at the font desk when we were leaving not so much, kinda hostile and in bad mood.
Stayed 3 nights in Sep 2024

10/10 Excellent

Verne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was EVERYTHING it is advertised to be! I didn’t need to leave the property for ANYTHING! And the staff is WONDERFUL! I cannot wait to come back !
Stayed 2 nights in Sep 2024

10/10 Excellent

Jaime

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Viri,betza,jess y vicente son los mas amables y serviceables personas,gracias por tenerlos trabajando para su hotel ya que nos dan el mejor trato y eso nos hara volver y recomendar el hotel,,,
Stayed 3 nights in Sep 2024

10/10 Excellent

Angelica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, 2 pools, 3 piers with stairs to go into the lagoon, an excellent restaurant in a nice safe location
Stayed 3 nights in Aug 2024

10/10 Excellent

Brianna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous hotel right on the lagoon. The staff were attentive and friendly. We enjoyed our stay. Only thing I would mention is they should have bikes to rent. We had to spend money on taxis every time we wanted to go to centro Bacalar. But other than that the stay was perfecto!
Stayed 3 nights in Aug 2024

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Andres

Stayed 1 night in Jul 2024

10/10 Excellent

Ramon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New Hotel. Very clean, nice views, nice pools, acces to lake, kayas availabe-included
Stayed 2 nights in Jul 2024

10/10 Excellent

Amber, madison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property and the service that we received were magnificent. The staff were glorious and attentive, with great amenities available. The spa only had one therapist so we had to stagger appointments, but not a big deal. We had some pool side snacks and ordered dinner from room service one night. The food & cocktails were spectacular. Very convenient to town, but also has everything you need. A few other resorts & restaurants are within walking distance as well. Property is new and clean. The beds were incredibly comfortable. Rooms were spacious & well designed, including rainfall shower, extra counter space, large balcony, great air con & hot water.
Stayed 4 nights in Jul 2024

10/10 Excellent

Celeste

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had an amazing experience at Hotel Cristalino. The service was top-notch and everyone was very friendly and accommodating. The room was a great size and I had the option of choosing which scent I preferred for the soaps and lotions provided. The lagoon was absolutely breathtaking and you are able to borrow kayaks or paddle boards from the front desk to explore it.
Stayed 2 nights in Jun 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved it all 11
Stayed 1 night in Jun 2024

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, new, clean
Stayed 1 night in Jun 2024

10/10 Excellent

Denise, San Antono

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would go back loved it
Stayed 3 nights in May 2024

10/10 Excellent

dale, Downey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Would stay again!
Stayed 2 nights in May 2024

6/10 Okay

Jesus

Liked: Property conditions & facilities, room comfort
Instalaciones muy bien, personal atento. Servicios de limpieza pueden mejorar la habitación tenia múltiples cabellos en el piso a pesar de estar recién hecho el aseo… Servicio de habitación no disponible por lluvia…
Stayed 3 nights in Oct 2024

10/10 Excellent

Johan

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2024

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bacalar un lugar para encontrarse a uno mismo
El lugar perfecto para descansar y relajarse y disfrutar a la pareja
Stayed 5 nights in Oct 2024

10/10 Excellent

Maria Fernanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo mejor del hotel son las personas: Jessica, Ricardo, Esperanza, Cielo, etc son súper amables y siempre están atentos a cualquier necesidad. El hotel está ubicado en la mejor zona de la laguna frente a un cenote y se puede llegar caminando dentro del agua porque está bajito. Las instalaciones están súper bien con mantenimiento todo el tiempo, limpio y muy tranquilo. Excelente opción!!
Stayed 3 nights in Sep 2024

10/10 Excellent

Alessio Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

10/10 Excellent

Julio cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Lluvia Armida

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es muy lindo, la ubicación en la laguna es perfecta, el personal muy atento, lo único que lo demerita es su restaurante, la cocina no es rica, las porciones muy pequeñas y muy caro; nosotros solo lo probamos un día y con eso basto para salir a desayunar, comer, cenar fuera. Es una lastima, si no seria perfecto!
Stayed 5 nights in Aug 2024