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The Ritz-Carlton, Shenzhen

5.0 star property

Photo gallery for The Ritz-Carlton, Shenzhen

Outdoor pool, open 6:00 AM to 11:00 PM, pool umbrellas, pool loungers
Design Garden View King Room
Exterior
Design Garden View Twin Room | View from room
Point of interest

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Bar
  • Pool
  • Spa
  • Parking available
  • Parking included

Explore the area

Map
116 Fuhua San Road, Futian District, Shenzhen, Guangdong, 518048
  • Shenzhen Convention and Exhibition Center
    ‪7 min walk‬
  • Coco Park Shopping Center
    ‪13 min walk‬
  • Shenzhen City Hall
    ‪18 min walk‬
  • Shenzhen (SZX-Shenzhen Intl.)
    ‪32 min drive‬

Room options

View all photos for Premier King Bed Room

Premium bedding, minibar, in-room safe, laptop workspace

Premier King Bed Room

  • 55 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Executive King Bed Suite

Club Executive King Bed Suite

Club Executive King Bed Suite

  • 104 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Bed Room

Premium bedding, minibar, in-room safe, laptop workspace

Deluxe King Bed Room

  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Deluxe King Bed Room

Premium bedding, minibar, in-room safe, laptop workspace

Club Deluxe King Bed Room

  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Executive Twin Bed Suite

Club Executive Twin Bed Suite

Club Executive Twin Bed Suite

  • 104 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Suite

Premier Suite

Premier Suite

  • 104 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Premier King Bed Room

Premium bedding, minibar, in-room safe, laptop workspace

Club Premier King Bed Room

  • 55 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Garden View Twin Bed Room

Premium bedding, minibar, in-room safe, laptop workspace

Deluxe Garden View Twin Bed Room

  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Twin Bed Room

Premium bedding, minibar, in-room safe, laptop workspace

Premier Twin Bed Room

  • 55 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Twin Bed Room

Premium bedding, minibar, in-room safe, laptop workspace

Deluxe Twin Bed Room

  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Premier Twin Bed Room

Premium bedding, minibar, in-room safe, laptop workspace

Club Premier Twin Bed Room

  • 55 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Deluxe Twin Bed Room

Premium bedding, minibar, in-room safe, laptop workspace

Club Deluxe Twin Bed Room

  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Design Garden View King Room

Design Garden View King Room

Design Garden View King Room

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Design Premier King Room

Design Premier King Room

Design Premier King Room

  • 55 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Design Garden View Twin Room

Design Garden View Twin Room

Design Garden View Twin Room

  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Design King Room

Design King Room

Design King Room

  • 48 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Design Twin Room

Design Twin Room

Design Twin Room

  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for The Ritz-Carltion Suite

The Ritz-Carltion Suite

The Ritz-Carltion Suite

  • 446 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Carlton Suite

Carlton Suite

Carlton Suite

  • 118 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Junior Suite

Club Junior Suite

Club Junior Suite

  • 62 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Futian Shangri-La Shenzhen

  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, (669)
The price is NZ$279
for 1 room
includes taxes & fees
2 Mar - 3 Mar
Futian Shangri-La Shenzhen

About the area

Shenzhen

With a stay at The Ritz-Carlton, Shenzhen, you'll be centrally located in Shenzhen, a 7-minute walk from Shenzhen Convention and Exhibition Center and 13 minutes by foot from Coco Park Shopping Center. .This luxury hotel is 1.3 mi (2 km) from Shenzhen Lianhuashan Park and 5.1 mi (8.1 km) from Splendid China Folk Village.

What's nearby

  • Shenzhen Convention and Exhibition Center - 7 min walk
  • Coco Park Shopping Center - 13 min walk
  • Shenzhen Lianhuashan Park - 2 min drive
  • Huaqiangbei - 2 min drive
  • Huanggang Border Crossing - 4 min drive

Getting around

  • Hong Kong Lok Ma Chau Station - 3 min drive
  • Gangxia Station - 8 min walk
  • Shenzhen Intl. Airport (SZX) - 32 min drive

Restaurants

  • ‪金皇廷 - ‬2 min walk
  • ‪东煌海鲜酒楼 - ‬2 min walk
  • ‪唐恩都乐甜甜圈 - ‬2 min walk
  • ‪麦当劳 - ‬2 min walk
  • ‪Paletto意大利餐厅 - ‬1 min walk

About this property

The Ritz-Carlton, Shenzhen

Luxury hotel connected to the convention center in Futian with 3 restaurants
The Ritz-Carlton, Shenzhen offers 280 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. Satellite television is provided. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include complimentary newspapers, safes, and phones. Additionally, rooms include minibars and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

2 hot tubs are on site along with an outdoor pool. Other recreational amenities include a sauna and a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Services include hot stone massages, Thai massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. Guests under 18 years old are not allowed in the spa.
Make yourself at home in one of the 280 air-conditioned rooms featuring iPod docking stations and minibars. Wired and wireless internet access is complimentary, while DVD players and satellite programming provide entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and complimentary newspapers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 hot tubs, a sauna, and a 24-hour fitness center. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy international cuisine at Flavorz 全日制餐厅, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Shenzhen? This hotel has 15737 square feet (1462 square meters) of space consisting of a conference center and a meeting room. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Flavorz 全日制餐厅 - This buffet restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Xingli 中餐厅 - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
Paletto 意大利餐厅 - This fine-dining restaurant specializes in Italian cuisine and serves brunch, lunch, and dinner. Open daily.
Curv - This bar serves dinner and light fare. Happy hour is offered. Open daily.
Onyx - This lobby lounge serves breakfast, lunch, dinner, and light fare. Open daily.
24-hour room service is available.

Languages

Chinese (Cantonese), Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured self-parking on site
  • Secured extended parking on site (CNY 60 per day)
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • On-site parking options include a garage
  • 24-hour return airport shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CNY 217 for adults and CNY 108.5 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Flavorz 全日制餐厅
  • Xingli 中餐厅
  • Paletto 意大利餐厅
  • Curv
  • Onyx

Things to do

  • 24-hour fitness centre
  • 2 hot tubs
  • Fitness classes
  • Full-service spa
  • Lifeguards on-site
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • DVD player
  • Fence around the pool
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (15737 square feet of space)
  • A meeting room

Outdoors

  • Garden
  • Lifeguards on site
  • Pool sunloungers
  • Pool umbrellas

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Massage - hot stone
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Lift
  • Lift door width (centimetres): 110
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height plug sockets in bathroom
  • Portable bath seat
  • Transfer shower
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Couples dining
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • No plastic coffee stirrers
  • Romance packages available
  • Rooftop garden
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Shampoo
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • DVD player
  • iPod dock
  • Satellite channels
  • TV

Food and drink

  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee
  • Local meal delivery service
  • Minibar

More

  • Access via exterior corridors
  • Connecting rooms available
  • Energy-saving switches
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Local maps
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from August 14 2024 to March 31 2025 (completion date subject to change). The following areas are affected:
  • Exterior
  • Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 408.1 per day
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 217 for adults and CNY 108.5 for children
  • Airport shuttle fee: CNY 600 per vehicle (one way)
  • Secured extended parking fee: CNY 60 per day
  • Rollaway bed fee: CNY 408.1 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 6:00 AM to 11:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility or hot tub, and guests under 18 years old are only allowed in the swimming pool with adult supervision
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Ritz-Carlton Hotel Shenzhen
Ritz-Carlton Shenzhen
Shenzhen Ritz-Carlton
Ritz-Carlton Shenzhen Hotel
The Ritz-Carlton, Shenzhen Hotel Shenzhen
The Ritz Carlton Shenzhen
The Ritz Carlton, Shenzhen
The Ritz-Carlton, Shenzhen Hotel
The Ritz-Carlton, Shenzhen Shenzhen
The Ritz-Carlton, Shenzhen Hotel Shenzhen

The Ritz-Carlton, Shenzhen Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 376 out of 502 reviews
Rating 8 - Good. 91 out of 502 reviews
Rating 6 - Okay. 14 out of 502 reviews
Rating 4 - Poor. 10 out of 502 reviews
Rating 2 - Terrible. 11 out of 502 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ehab

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Shazzasbazzar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience on all counts.
Stayed 2 nights in Oct 2024

10/10 Excellent

CHRISTOPHER

Stayed 2 nights in Oct 2024

4/10 Poor

Andy

Disliked: Cleanliness, staff & service, property conditions & facilities
空气不流通
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2024

4/10 Poor

Leonard

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店人員友善，房間舒適清潔，地點方便。
Stayed 1 night in Aug 2024

10/10 Excellent

Darsha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though we waited pretty long for check in, reception staff were kind and helpful in explaining to us and making sure we were comfortable while waiting. Celebrated our anniversary here and the room was nicely prepared by the reception team, appreciate it loads! Disappointed we could not earn loyalty points for this stay though
Stayed 1 night in Aug 2024

6/10 Okay

Athanasios

overall normal
disappointed room was not ready arrived 14:20 pm had to wait an hour over, lobby cafe very small and non-atmosphere feels uncomfortable carpet in the room needs cleaning has visible spots / as usual in China Internet traffic restricted that will become in future maybe the reason why i will stop visiting China can’t work without properly functioning internet
Stayed 1 night in Jul 2024

10/10 Excellent

Rafal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super !!!
Stayed 3 nights in Jul 2024

10/10 Excellent

Thomas

Stayed 3 nights in Jul 2024

10/10 Excellent

RYOSUKE

Stayed 2 nights in Jul 2024

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Jun 2024

8/10 Good

Hungju

Stayed 2 nights in Jun 2024

10/10 Excellent

Siu Yin Maureena

Stayed 1 night in May 2024

10/10 Excellent

Shing On D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

Priscilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotels in Shenzhen are not really rated at the same level, in terms of stars, as those in many other metropolitan areas. 5-star ratings here seem to be more like 4-star elsewhere. This Ritz had great service but the room itself is not that well maintained. My biggest gripe is the ventilation in my room (which was upgraded for free to the executive level) was poor. When I entered into the room there was a musty smell. The room was on the warm side throughout the night even though I cranked temperature down to 19C. Very spacious room and bedroom. I got the room on Expedia for a good price so overall it was a good stay. Just don’t expect your typical Ritz I guess.
Stayed 1 night in May 2024

10/10 Excellent

brad, San Francisco

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 2 nights in Apr 2024

8/10 Good

Ka Wing Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Great service, property and facilities a bit dated.
Stayed 1 night in Feb 2024

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay. Will come back again.
Stayed 1 night in Feb 2024

10/10 Excellent

Weiliang

Stayed 1 night in Jan 2024

10/10 Excellent

PHEE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

man chi

Stayed 3 nights in Jan 2024

4/10 Poor

Kwan Ming

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great lobby, helpful staff, but dated rooms.
Excellent customer services, however it’s a shame that the room had a couple of issues. Squeaky bathroom door, faulty TV remote control, the room was dated and the furnitures have seen better days. It would be okay if we were staying at a 3 or 4* hotel but given it was Ritz Carlton, it had really failed to meet our expectations.
Stayed 1 night in Dec 2023