See all properties
Save

Moose Hotel And Suites

4.0 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Moose Hotel And Suites

Indoor pool
Couples treatment room(s), hot tub, body treatments, body wraps
Front of property - evening/night
Couples treatment room(s), hot tub, body treatments, body wraps
Interior entrance

Reviews

9.6 out of 10
Exceptional

Popular amenities

Explore the area

Map
345 Banff Ave, Banff, AB, T1L 1H8
  • Banff National Park Information Centre
    ‪2 min walk‬
  • Banff Lake Louise Tourism Bureau
    ‪2 min walk‬
  • Banff Legacy Trail
    ‪5 min walk‬
  • Banff, AB (YBA)
    ‪5 min drive‬

Room options

View all photos for Superior Hotel Room 2 Queen

Superior Hotel Room 2 Queen

Superior Hotel Room 2 Queen

  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior One Bedroom Suite 1 King

Superior One Bedroom Suite 1 King

Superior One Bedroom Suite 1 King

  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Rooftop 2 Bedroom Suite

Rooftop 2 Bedroom Suite

Rooftop 2 Bedroom Suite

  • 75 sq m
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Rooftop 1 Bedroom Suite

Rooftop 1 Bedroom Suite

Rooftop 1 Bedroom Suite

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior One Bedroom Suite 2 Queens

Superior One Bedroom Suite 2 Queens

Superior One Bedroom Suite 2 Queens

  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King Hotel Room

Superior King Hotel Room

Superior King Hotel Room

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Hotel Canoe and Suites

Hot tub
Pet-friendly
Parking included
Free WiFi
4.8 out of 5, Exceptional, (1079)
The price is NZ$501
for 1 room
includes taxes & fees
8 Feb - 9 Feb
Hotel Canoe and Suites

About the area

Banff

With a stay at Moose Hotel And Suites, you'll be centrally located in Banff, within a 10-minute drive of Upper Hot Springs and Banff National Park Information Centre. .This spa hotel is 12.1 mi (19.5 km) from Banff National Park and 11.5 mi (18.6 km) from Sunshine Village.

What's nearby

  • Banff National Park Information Centre - 2 min walk
  • Banff Lake Louise Tourism Bureau - 2 min walk
  • Banff Centre for Arts and Creativity - 11 min walk
  • Tunnel Mountain - 4 min drive
  • Upper Hot Springs - 7 min drive

Getting around

  • Banff Station - 8 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪Evelyn's Coffee Bar - ‬5 min walk
  • ‪BeaverTails - ‬5 min walk
  • ‪Good Earth Coffeehouse - Banff - ‬3 min walk
  • ‪Park Distillery - ‬4 min walk
  • ‪Cedar House Investments Ltd - ‬4 min walk

About this property

Moose Hotel And Suites

Banff hotel in Downtown District with 2 spa tubs and a full-service spa
Moose Hotel And Suites offers 174 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Beds feature premium bedding. 40-inch flat-screen televisions come with cable channels.

This Banff hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

2 spa tubs are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Meadow Spa + Pools has 9 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a spa tub. The spa is open daily.
Make yourself at home in one of the 174 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers body treatments and facials. You're sure to appreciate the recreational amenities, which include 2 spa tubs, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and ski storage.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are served on weekdays from 7:00 AM to 11 AM and on weekends from 7:00 AM to 1 PM for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Banff? This hotel has 2000 square feet (186 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 11 AM and on weekends between 7:00 AM and 1 PM.
Moose Hotel And Suites has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options
  • Ski shuttle nearby

Food and drink

  • Full breakfast available for a fee 7:00 AM–11 AM on weekdays and 7:00 AM–1 PM on weekends: CAD 8.00-20.00 for adults and CAD 8.00-20.00 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • 2 hot tubs
  • Bike parking
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna

Family friendly

  • Indoor pool
  • Laundry facilities
  • Fridge

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Ski passes
  • Ski storage
  • Tour/ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (2000 square feet)
  • A meeting room

Outdoors

  • Firepit
  • Outdoor furniture

Spa

  • 9 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage/treatment rooms
  • Spa open daily
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Double-glazed windows
  • Fireplace in reception
  • Local artist showcase
  • Locally owned and organised tours and activities
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Fridge

More

  • Access via exterior corridors
  • Bulk dispenser for toiletries
  • Dryer
  • Free local calls
  • Iron/ironing board
  • LED light bulbs
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 8.00 to 20.00 for adults, and CAD 8.00 to 20.00 for children
  • Pet fee: CAD 25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Moose Hotel Banff
Moose Banff
Moose Hotel Suites
Moose Hotel And Suites Hotel
Moose Hotel And Suites Banff
Moose Hotel And Suites Hotel Banff

Moose Hotel And Suites Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1604 out of 2018 reviews" "
Rating 8 - Good. 295 out of 2018 reviews" "
Rating 6 - Okay. 68 out of 2018 reviews" "
Rating 4 - Poor. 31 out of 2018 reviews" "
Rating 2 - Terrible. 20 out of 2018 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

roma, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean,quiet and beautifully decorated. Love the fireplace in the lobby and the rooftop hot tub.
Stayed 1 night in Oct 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great view and our suite was spacious, warm and luke a home from home. Loved the fire too.
Stayed 2 nights in Oct 2024

10/10 Excellent

Abby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay so much! Right in the w heart of downtown. Pacini in the lobby has great food as well. Spa is awesome! Would stay again
Stayed 7 nights in Oct 2024

10/10 Excellent

May angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Sholanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location! Clean rooms , friendly staff and delicious food on site
Stayed 4 nights in Oct 2024

10/10 Excellent

JoAnn L

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conference with adult children
The staff were friendly and quickly helped with anything we needed. The hotel is great and the rooftop spa and fire pit area is very welcoming and we used it daily. We have a PHEV so were very happy that they have regular EV and Tesla plug ins
Stayed 3 nights in Oct 2024

10/10 Excellent

Christine, commerce township

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Vincent

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!!
Stayed 4 nights in Oct 2024

10/10 Excellent

Phyllis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and updated. The staff was welcoming. Location was great; near the shops and eateries.
Stayed 3 nights in Oct 2024

10/10 Excellent

Bryan

Stayed 2 nights in Oct 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved it
Stayed 2 nights in Oct 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay in a great location! The real wood fire place smell and coziness in the lounge area of the main floor was perfection, and the extra large hot pools and fireplace up top were also an added benefit. Perfect for the colder winter months.
Stayed 3 nights in Oct 2024

8/10 Good

Oreste

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Ok
Stayed 2 nights in Oct 2024

10/10 Excellent

Claudine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great visit.
Stayed 2 nights in Oct 2024

6/10 Okay

Rick

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We've stayed at the Moose before and really enjoyed it, but this time went a little different. It started with our 1st room having an uncleaned bathroom (sticky counter top and completely uncleaned toilet covered in urine and hair - gross!) which we noticed after we had unloaded all our luggage into the room. The girls at the front desk were great about handling the situation: apologies were made, moved rooms, gave us a bottle of wine and gave our kids moose stuffies. Our next room seemed fine until the next day after the pool when we went to shower and the drain backed up ankle deep within minutes. We didn't bother reporting this issue as we didn't want to move rooms again, we just managed it as best we could with very quick showers. Then on checkout, as I was downstairs loading the luggage into the truck my wife was helping the kids use the bathroom before hitting the road and they turned our water off! It was 11:45am, apparently checkout was 11:30am and since we weren't out yet they just shut off the water. My kids couldn't even wash their hands. Funny thing was, they didn't even have a housekeeping crew anywhere near our room yet, so it's not like we were holding anyone up. Just a frustrating and petty way to end a reservation which cost us $1700 for 4 nights.
Stayed 4 nights in Oct 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2024

10/10 Excellent

Janice

Stayed 2 nights in Sep 2024

10/10 Excellent

Padraic

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Easily accessible via car, walking, and bus. The building was in great shape and updated - made for a relaxing atmosphere. Every single employee we encountered was helpful and kind. The roof top hot tubs were amaxing - we spent several evenings by the fire or in the hot tub, surrounded by mountains. Added perk was free bear spray for hikes! Would definitely recommend for family or couple and would stay again when we come back.
Stayed 4 nights in Oct 2024

10/10 Excellent

Yong

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend.
Stayed 4 nights in Oct 2024

6/10 Okay

Brodie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Small and tired rooms. Ground floor has no views. Good location and top floor sauna and hot tubs. Free parking.
Stayed 3 nights in Oct 2024

10/10 Excellent

Paniz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Joanne

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were lovely and helpful property was perfectly located Lobby was very inviting Rooms were large and clean and shower was easy access
Stayed 2 nights in Oct 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Oct 2024