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Moose Hotel And Suites

4.0 star property

Photo gallery for Moose Hotel And Suites

Front of property – evening/night
Creator video - submitted by Angela's Hotel Recs
Indoor pool
Interior entrance
Lobby lounge

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi

Explore the area

View map
345 Banff Ave, Banff, AB, T1L 1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Banff National Park Information Centre
    ‪3 min walk‬
  • Place, Banff Lake Louise Tourism Bureau
    ‪5 min walk‬

Room options

View all photos for Superior Hotel Room 2 Queen

Superior Hotel Room 2 Queen

Superior Hotel Room 2 Queen

9.0 out of 10
Wonderful
(176 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior One Bedroom Suite 2 Queens

Superior One Bedroom Suite 2 Queens

Superior One Bedroom Suite 2 Queens

9.8 out of 10
Exceptional
(29 reviews)
  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Rooftop 1 Bedroom Suite

Rooftop 1 Bedroom Suite

Rooftop 1 Bedroom Suite

10.0 out of 10
Exceptional
(16 reviews)
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Rooftop 2 Bedroom Suite

Rooftop 2 Bedroom Suite

Rooftop 2 Bedroom Suite

10.0 out of 10
Exceptional
(13 reviews)
  • 75 sq m
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Superior King Hotel Room

Superior King Hotel Room

Superior King Hotel Room

9.4 out of 10
Exceptional
(55 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior One Bedroom Suite 1 King

Superior One Bedroom Suite 1 King

Superior One Bedroom Suite 1 King

9.6 out of 10
Exceptional
(106 reviews)
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior King Bed Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Superior King Bed Room

  • Sleeps 2

View all photos for One Bedroom Superior King Bed Suite

Premium bedding, in-room safe, blackout curtains, iron/ironing board

One Bedroom Superior King Bed Suite

  • Sleeps 4

View all photos for One Bedroom Rooftop Suite

Premium bedding, in-room safe, blackout curtains, iron/ironing board

One Bedroom Rooftop Suite

  • Sleeps 4

View all photos for Two Bedrooms Rooftop Suite

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Two Bedrooms Rooftop Suite

  • Sleeps 6

Rooftop 2 Bedroom Suite

  • Sleeps 6

View all photos for One Bedroom Two Queen Beds Suite

Premium bedding, in-room safe, blackout curtains, iron/ironing board

One Bedroom Two Queen Beds Suite

  • Sleeps 4

View all photos for Superior Two Queen Beds Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Superior Two Queen Beds Room

  • Sleeps 4

View all photos for One Bedroom King Bed Suite

Premium bedding, in-room safe, blackout curtains, iron/ironing board

One Bedroom King Bed Suite

  • Sleeps 3

View all photos for One Bedroom Superior Two Queen Beds Suite

Premium bedding, in-room safe, blackout curtains, iron/ironing board

One Bedroom Superior Two Queen Beds Suite

  • Sleeps 4

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About the area

Banff

With a stay at Moose Hotel And Suites, you'll be centrally located in Banff, just a 4-minute walk from Banff Lake Louise Tourism Bureau and 11 minutes by foot from Banff Centre for Arts and Creativity. .This spa hotel is 12.1 mi (19.5 km) from Banff National Park and 1.4 mi (2.3 km) from Fairmont Banff Springs Bowling Centre.

What's nearby

  • Banff National Park - 1 min walk - 0.0 km
  • Banff National Park Information Centre - 3 min walk - 0.3 km
  • Banff Lake Louise Tourism Bureau - 5 min walk - 0.4 km
  • Banff Centre for Arts and Creativity - 10 min walk - 0.8 km
  • Whyte Museum of the Canadian Rockies - 11 min walk - 0.9 km

Getting around

  • Banff Station - 8 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪The Canadian Brewhouse - ‬3 min walk
  • ‪BeaverTails - ‬5 min walk
  • ‪The Old Spaghetti Factory - ‬4 min walk
  • ‪Good Earth Coffeehouse - ‬2 min walk
  • ‪Evelyn's Coffee Bar - ‬5 min walk

About this property

Moose Hotel And Suites

Mountain hotel with 2 hot tubs, near Banff Centre for Arts and Creativity
Moose Hotel And Suites offers 174 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Beds feature premium bedding. 40-inch flat-screen televisions come with cable channels.

This Banff hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

2 hot tubs are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Meadow Spa + Pools has 9 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a hot tub. The spa is open daily.
Make yourself at home in one of the 174 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers body treatments and facials. You're sure to appreciate the recreational amenities, which include 2 hot tubs, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and ski storage.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Banff? This hotel has 2000 square feet (186 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Moose Hotel And Suites has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Ski shuttle nearby
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: CAD 15 to 25 for adults and CAD 15 to 25 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 2 hot tubs
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Ski passes
  • Ski storage

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2,000 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Firepit
  • In a national park
  • In the mountains
  • Outdoor furniture

Full-service spa

  • 9 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Built in 2016
  • Double-glazed windows
  • Fireplace in lobby
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Dryer
  • Eco-friendly toiletries
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15 to 25 for adults, and CAD 15 to 25 for children
  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Moose Hotel Banff
Moose Banff
Moose Hotel Suites
Moose Hotel And Suites Hotel
Moose Hotel And Suites Banff
Moose Hotel And Suites Hotel Banff

Moose Hotel And Suites Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1874 out of 2371 reviews
Rating 8 - Good. 357 out of 2371 reviews
Rating 6 - Okay. 80 out of 2371 reviews
Rating 4 - Poor. 38 out of 2371 reviews
Rating 2 - Terrible. 22 out of 2371 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Theola

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Roof top with a nice view.
Stayed 1 night in Nov 2025

10/10 Excellent

Jamie Leah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was really nice and helpful. Hotel is super clean and has beautiful views. Spa was amazing and the rooftop hot tub was enjoyable. Definitely will visit again!
Stayed 2 nights in Nov 2025

10/10 Excellent

Katherine

Stayed 1 night in Nov 2025

10/10 Excellent

Brittini, EDMONTON

Liked: Cleanliness, amenities, property conditions & facilities
Always a pleasure staying at this hotel. Love the experience everytime. It's been my 10th time.
Stayed 1 night in Nov 2025

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, amenities
Great room and cozy atmosphere! The wood burning fireplace is SO inviting, you just want to hang out there all stay!!
Stayed 1 night in Nov 2025

8/10 Good

Mindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was beautiful, swim pool was little chilly, couldn’t get in the hottub because there was too many people. The sauna was closed for maintence. Room itself was very nice, love the balcony, the scenery. It was a good spot, close to everything!
Stayed 1 night in Nov 2025

10/10 Excellent

HONG

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything and everyone are good Thanks
Stayed 1 night in Nov 2025

8/10 Good

Brodie, Calgary

Travelled with family and small children
Liked: Cleanliness, amenities
Excellent service and beautiful lobby. Well situated on Banff Avenue. Rooms were slightly smaller than anticipated and 1 of 2 rooftop hot pools was under renovation. We enjoyed our stay.
Stayed 2 nights in Nov 2025

10/10 Excellent

Collette

Liked: Cleanliness
Nice vibe at this hotel!
Stayed 2 nights in Nov 2025

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All staff were welcoming and helpful. Our room was very comfortable, clean and quiet. Great bed. Hotel amenities were excellent, especially the wonderful lobby with the huge wood burning fireplace - a perfect place to relax. The included underground parking is great with stalls large enough for a truck if necessary. Highly recommend.
Stayed 2 nights in Nov 2025

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect
Stayed 1 night in Nov 2025

6/10 Okay

Tiffany

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Our stay was good but the rooms were just okay. They were renovating the rooftop pool area so not all of these amenities were available for our stay and I wasn't aware prior to. This was the main reason I chose this hotel. The room was sufficient but I feel, pretty basic and empty feeling as far as decor in the living room area. It always looks lovely online until you walk in the door and are left a bit dissapointed. The couch was small and uncomfortable. Rather than a coffee table they had these two tiny square ottoman things that you could use to put your feet up and make the best of the sofa being uncomfortable. The fireplace wall was black metal wall of sorts. It felt a bit bare and sterile and not the cozy mountain vibe you hope for. The beds were really hard and we both woke up sore, even though that is not typical for us. When we went downstairs for a drink there was no beer on tap, as it was broken. We also couldn't get in for a massage, as the RMT was booked up even though I called a week in advance. The staff were amazing though. Absolutely couldn't ask for better service there. Location is great. Its only a short walk to town. As far as the basics (i.e. kitchenette, separate bedroom, etc.), it checks the boxes. For what we paid though, I think I'm going to look around for other options next time.
Stayed 4 nights in Nov 2025

10/10 Excellent

Michael

Stayed 1 night in Nov 2025

10/10 Excellent

Lori

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Modern, clean rooms. Walk-in shower with rainfall shower head.
Stayed 2 nights in Nov 2025

10/10 Excellent

Gagandeep

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean room and great location
Stayed 3 nights in Nov 2025

10/10 Excellent

Mya

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was very clean and same with the room! Staff were very polite and helpful. We had a great weekend staying there!
Stayed 2 nights in Nov 2025

6/10 Okay

Patrick

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
One of the hot tubs and the sauna were closed for renovations. No mention of this which made the open hot tub extremely busy.
Stayed 2 nights in Nov 2025

4/10 Poor

Jonathan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I was disappointed with my stay at the Moose Hotel and Suites. The listing advertised that all the hot tubs and the sauna were available, but when I arrived, the sauna was closed and one of the hot tubs was under renovation. Usually, hotels provide a notice when amenities are unavailable, so this was frustrating and misleading. Additionally, the room view was disappointing—it faced a wall, which wasn’t mentioned when booking. Overall, it wasn’t the relaxing experience I was hoping for.
Stayed 2 nights in Nov 2025

10/10 Excellent

LAURA, KINNELON

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I had a wonderful stay at The Moose Hotel! The staff was truly amazing—friendly, helpful, and welcoming from start to finish. The entire hotel was very clean, and its location right in the center of town made it so convenient to explore everything. Highly recommended and would definitely stay again!
Stayed 3 nights in Nov 2025

8/10 Good

Sonia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff and amenities were great. Quality of food, a bit on the lower end but overall a great stay!
Stayed 2 nights in Nov 2025

4/10 Poor

Lu

Stayed 1 night in Oct 2025

10/10 Excellent

Ashley

Liked: Cleanliness, amenities, property conditions & facilities
Another great stay
Stayed 2 nights in Oct 2025

2/10 Terrible

Judy

Travelled with group
Disliked: Cleanliness
No breakfast hot tun full to brim wih Terns drinking in tub lowd sat on staries would not move and was no room anyway restrunt staf wrtr amazing
Stayed 2 nights in Nov 2025

2/10 Terrible

Darrell, Armstrong

Stayed 1 night in Nov 2025

10/10 Excellent

Leslee

Liked: Cleanliness, amenities, property conditions & facilities
rooms were good nice and clean. We went to the spa. It’s nice.
Stayed 1 night in Nov 2025