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Otter Hotel

4.0 star property

Photo gallery for Otter Hotel

Rooftop pool
Rooftop pool
Mountain view
Lobby
Breakfast and dinner served

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Gym
  • 24/7 front desk

Explore the area

Map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Banff National Park Information Centre
    ‪18 min walk‬
  • Banff Lake Louise Tourism Bureau
    ‪18 min walk‬
  • Banff Centre for Arts and Creativity
    ‪19 min walk‬

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

  • 27 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mountain View King Suite

Mountain View King Suite

Mountain View King Suite

  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

  • 27 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King Suite

Superior King Suite

Superior King Suite

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Rooftop pool

Hotel Canoe and Suites

  • Hot tub
  • Pet-friendly
  • Parking included
  • Free WiFi
4.8 out of 5, Exceptional, (1259)
The price is NZ$366
for 1 room
includes taxes & fees
15 Apr - 16 Apr
Hotel Canoe and Suites

About the area

Banff

With a stay at Otter Hotel in Banff (Uptown District), you'll be within a 5-minute drive of Banff National Park Information Centre and Banff Lake Louise Tourism Bureau. .This hotel is 11.7 mi (18.8 km) from Banff National Park and 1 mi (1.7 km) from Banff Centre for Arts and Creativity.

What's nearby

  • Banff National Park Information Centre - 18 min walk - 1.5 km
  • Banff Lake Louise Tourism Bureau - 18 min walk - 1.5 km
  • Banff Centre for Arts and Creativity - 19 min walk - 1.7 km
  • Tunnel Mountain - 5 min drive - 2.5 km
  • Fairmont Banff Springs Bowling Centre - 8 min drive - 3.5 km

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪A&W Restaurant - ‬2 min walk
  • ‪Good Earth Coffeehouse - Banff - ‬18 min walk
  • ‪Park Distillery - ‬19 min walk
  • ‪Cedar House Investments Ltd - ‬18 min walk
  • ‪Rose & Crown Restaurant & Pub - ‬20 min walk

About this property

Otter Hotel

Hotel with 2 hot tubs, near Banff Centre for Arts and Creativity
Otter Hotel offers 174 accommodations with safes and hair dryers. This Banff hotel provides complimentary wireless Internet access. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers with rainfall showerheads. Housekeeping is provided daily.
2 hot tubs are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 174 guestrooms featuring refrigerators. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and hair dryers. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.
Dip into one of the 2 hot tubs or enjoy other recreational amenities, which include a fitness center. Additional amenities at this hotel include complimentary wireless internet access and a fireplace in the lobby.
Enjoy a satisfying meal at Good Folk serving guests of Otter Hotel.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free self parking is available onsite.
Good Folk - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 142 out of 183 reviews
Rating 8 - Good. 26 out of 183 reviews
Rating 6 - Okay. 9 out of 183 reviews
Rating 4 - Poor. 4 out of 183 reviews
Rating 2 - Terrible. 2 out of 183 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Marlon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! As a first timer it was a great experience.
Stayed 1 night in Dec 2024

10/10 Excellent

Kassem

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Dec 2024

6/10 Okay

Sara

Liked: Cleanliness
Stayed 2 nights in Dec 2024

10/10 Excellent

QINGLING

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Samih, Edmonton

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It is still new and not all the facilities are open
Stayed 2 nights in Dec 2024

10/10 Excellent

diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Annette

Stayed 2 nights in Dec 2024

10/10 Excellent

Arbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed that didn't have gym yet
Stayed 1 night in Dec 2024

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family trip
Great experience, staff was friendly and provided everything we requested.
Stayed 3 nights in Dec 2024

10/10 Excellent

Derick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tried out this new hotel in Banff. They are sister hotels with the Canoe hotel next door. While not 100% complete, the service was great and the rooms very clean. The rooftop hot tub next door was super warm in the cold wintertime. And the restaurant was quaint and food was great. As a platinum hotels.com member I was upgraded and received a $25 dining credit. And the front receptionist Petra was super helpful!
Stayed 1 night in Dec 2024

10/10 Excellent

Hanson

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay in the superior king sweet, definitely a romatic get away style room !
Stayed 2 nights in Dec 2024

10/10 Excellent

Vera

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous new hotel in Banff. We had a great time at the Otter hotel in Banff. Great service, beautiful decor, and exceptional cleanliness. We will be back.
Stayed 1 night in Dec 2024