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Otter Hotel

4.0 star property

Photo gallery for Otter Hotel

Rooftop pool
Lobby
Rooftop pool
Lobby sitting area
Mountain view

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Air conditioning
  • Gym

Explore the area

Map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Banff National Park Information Centre
    ‪18 min walk‬
  • Banff Lake Louise Tourism Bureau
    ‪18 min walk‬
  • Tunnel Mountain
    ‪5 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

  • Mountain view
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mountain View King Suite

Mountain View King Suite

Mountain View King Suite

  • Mountain view
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

  • Mountain view
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King Suite

Superior King Suite

Superior King Suite

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Banff

With a stay at Otter Hotel in Banff (Uptown District), you'll be within a 5-minute drive of Banff National Park Information Centre and Banff Lake Louise Tourism Bureau. .This hotel is 11.7 mi (18.8 km) from Banff National Park and 3.6 mi (5.8 km) from Banff Gondola.

What's nearby

  • Banff National Park Information Centre - 18 min walk - 1.5 km
  • Banff Lake Louise Tourism Bureau - 18 min walk - 1.5 km
  • Banff Centre for Arts and Creativity - 19 min walk - 1.7 km
  • Tunnel Mountain - 5 min drive - 2.5 km
  • Fairmont Banff Springs Bowling Centre - 8 min drive - 3.5 km

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪A&W Restaurant - ‬2 min walk
  • ‪Good Earth Coffeehouse - Banff - ‬18 min walk
  • ‪Park Distillery - ‬19 min walk
  • ‪Cedar House Investments Ltd - ‬18 min walk
  • ‪Rose & Crown Restaurant & Pub - ‬20 min walk

About this property

Otter Hotel

Hotel with 2 hot tubs, near Banff Centre for Arts and Creativity
Otter Hotel offers 174 accommodations with safes and coffee/tea makers. Cable television is provided.

Bathrooms include showers with rainfall showerheads, and hair dryers. This Banff hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

2 hot tubs are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 174 guestrooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.
Dip into one of the 2 hot tubs or enjoy other recreational amenities, which include a fitness center. Additional amenities at this hotel include complimentary wireless internet access and a fireplace in the lobby.
Enjoy a satisfying meal at Good Folk serving guests of Otter Hotel.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free self parking is available onsite.
Good Folk - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 205 out of 259 reviews
Rating 8 - Good. 35 out of 259 reviews
Rating 6 - Okay. 11 out of 259 reviews
Rating 4 - Poor. 4 out of 259 reviews
Rating 2 - Terrible. 4 out of 259 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

6/10 Okay

Vanessa

Liked: Cleanliness
Disliked: Amenities
Still under major renovations, mountain view room overlooking construction and a roof. Girl who we spoke to first was very vague and not very hospitable, very loud hallways that echo in the room, construction everywhere. Evening staff much more attentive, beautiful lobby, free parking is wonderful.
Stayed 1 night in Jan 2025

10/10 Excellent

Imke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On arrival we were warmly greeted by receptionist from Czech Republic. Very efficient, friendly and informative. Helped my son and I access ski lockers. Room was excellent and all we required for this ski trip. Free Ski shuttle buses run to Sunshine, Lake Louise and Norquay, just 50m from the hotel reception. The restaurant is an absolute marvel. The quality of the food is outrageous. Highly recommend eating hear, even if you are not a guest at this hotel. Boar chop is a masterpiece. The Rib eye steak for 2 is without a doubt, the best steak I have eaten anywhere on the planet. I can't find words to do this meal justice. The servers and Chef are so knowledgeable about their menu and you can see the passion this young team has for food and service to their customers. It was an absolute pleasure to stay at The Otter Hotel Banff. Thank you for such a warm friendly stay.
Stayed 3 nights in Jan 2025

10/10 Excellent

shelby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Awesome hotel! not sure if they always have it running, but the heat was up to like 30 degrees in the hallways when I was there. Only gripe. other than that, awesome stay :) would stay again.
Stayed 1 night in Jan 2025

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice when I checked in and they asked my what kind of coffee or tea I like to take to my room and pack you a cute little bag. I also appreciated the dog treats and the toy for my dog. There was a bed, water/food bowl and poo bags in the room provided. The room was really nice, quiet and I loved the dual head shower. It will be even better when the pool/tubs open up at this hotel.
Stayed 1 night in Jan 2025

10/10 Excellent

Sara

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Jan 2025

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Cole

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, unfortunately the hot pool was not open as it was under construction. Hotel staff were friendly, amazing host in the kitchen I believe his name was Adam! Highly recommend having a bite to eat if you stay here or are in Banff.
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Loved our stay at the Otter. The staff was great. Restaurant attached was top notch. The hot pools weren’t open yet but it was a nice touch that we could use the ones at the hotel beside it. Only complaint was the bed wasn’t as comfortable as I liked and the halls and elevator were extremely hot. I would stay again despite this because everything else made up for it.
Stayed 1 night in Jan 2025

10/10 Excellent

Kaitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

4/10 Poor

Joshua

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property was well re-designed but the heating made it that we didn’t sleep for our entire stay. 4nights straight. You set it a a temp and it auto resets to a different temp every few hours. When it starts and runs it is extremely load. The bed is also right up against it and blows directly into you. Because we didn’t sleep I would never stay here again. The hot tub is also in the next door hotel so it’s a maze to get to. Sauna not working the entire 5 days.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely new hotel!
Stayed 2 nights in Jan 2025

10/10 Excellent

Emily

Liked: Cleanliness
Stayed 1 night in Jan 2025

10/10 Excellent

Clyde

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay, the room was clean, staff were friendly and helpful, overall made for a very enjoyable experience

8/10 Good

Shylo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The aesthetics of the hotel are beautiful. The hot tubs weren’t open yet but they look like they will be great. We didn’t get a chance to dine at their restaurant but it too looked very nice. Cons: the heater in the room is situated right beside the bed. So every time it kicked in during the night, hot or cold air would be blowing right in your face. The thermostat only had an auto or off setting so no way to adjust the fan. Made for a very restless sleep. The door stop for the main door is nearly in the middle of the sliding bathroom door. We stubbed our toes so many times, we finally put a shoe over the door stop. The mountain view is actually only a partial mountain view because of the high rooftops. The nightly price was fine but I’m not sold on staying here again mainly because of the heater - too much flip flopping throughout the night trying to avoid the fan.
Stayed 2 nights in Jan 2025

8/10 Good

Braelee

Stayed 1 night in Jan 2025

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New, modern, lovely!
Stayed 1 night in Jan 2025

10/10 Excellent

Natasha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and modern.
Stayed 1 night in Jan 2025

10/10 Excellent

Elann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel, decor, service, food, room etc. best hotel we have ever stayed at in Banff! Highly recommend!
Stayed 1 night in Jan 2025

10/10 Excellent

Zaida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Mountain Getaway at Otter Hotel

Our stay at the Otter Hotel in Banff was nothing short of exceptional! The cleanliness of the hotel was impeccable, and every corner of the property reflected the care and attention to detail they put into maintaining a welcoming environment. The rooms were incredibly comfortable, offering a cozy yet luxurious vibe that made us feel right at home. The staff deserves a special mention—they were classy, polite, and went above and beyond to ensure we had a memorable stay. The room we were assigned had a breathtaking, picture-perfect view of the mountains, making every morning feel magical. Another highlight is that the hotel is pet-friendly, which made it even more special for us as we could bring our furry friend along for the adventure. The overall experience was like staying in a high-end boutique hotel, without feeling overly formal or inaccessible. We loved every moment of our stay and will definitely be returning! Highly recommend to anyone visiting Banff.
Stayed 1 night in Jan 2025

8/10 Good

emily

Liked: Cleanliness, staff & service, property conditions & facilities
It was great stay and beautiful view
Stayed 2 nights in Jan 2025

10/10 Excellent

Patamaphon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay despite the lack of reviews and construction around the property. Rooms were extremely clean and common areas were nice and brand new. Our favourite part was the pour over coffee in the rooms and access to the sister hotel hot pools while the hot pools at our hotel was still under construction. Would 10/10 stay here again!
Stayed 2 nights in Dec 2024

10/10 Excellent

Eric

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel just as you enter Banff. Rooms were very clean. Pool not quite open but was able to use their sister hotel pool, hotel canoe. Can’t wait to head back and stay again.
Stayed 1 night in Jan 2025