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Room was spacious and clean. Staff was helpful and breakfast was good. Quiet hotel and I slept well. What makes this hotel special is the excellent spa with infrared, sauna, hot tub, and pool. Make time to enjoy these features.
Was moved to Belvedere hotel last three days after I paid to stay at Amira. I was told they had sports team and moved me to Belvedere which was terrible. They offered free meals to compensate for the move which instead gave 90 in Bulgarian currency for me moving. Other hotel had sports team parting all night no central air and had no sleep. Checked out two days early and moved to 5 star hotel which was not much more than I paid. Lost money but gained sleep and Kempinski hotel has gained new customer.
The people at the hotel were incredibly kind and caring. They went out of their way to assist and paid attention to details. The rooms are big, spacious and clean. The hotel is near the ski lift and yet walking distance from the town center.
In the regular room the bathroom is quite small and there are no amenities for making Coffee and Tea . For us it felt overpriced. The beds are comfortable . The pool is nice very good breakfast. We ate dinner one night which wasn't so good
Comfortable stay with good choice at breakfast. Very friendly and helpful staff. Convenient to ski lifts.
J
Stayed 7 nights in Feb 2023
8/10 Good
Verified traveller
Travelled with family, Travelled with group
25 Feb 2023
Liked: Cleanliness, staff & service, room comfort
Great spot away from the noise
Great place to stay.
Comfortable beds and a decent breakfast
Not all of the electrical plugs worked but we managed to find two that did. Still a good place to stay and their sauna and steam room is a welcomed sight after a day of activity
Property isn't as big as some of the others so the things like the Spa and free shuttle transfers to the gondola or even just checking in are made seemless. We turned up and were in our room within 5 minutes which was huge. Brilliant stay and if we come back to bansko I'd expect a return stay to be in the Amira.
Amazing! Just loved our stay there… is a beautiful boutique hotel, everything is well cared, the staff is super friendly and always there to help you out… the relaxing massage I got was heavenly. Definitely we will stay there again when we travel to Bansko.