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Aston Batam Hotel & Residence

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Aston Batam Hotel & Residence

Front of property - evening/night
Food and drink
In-room safe, desk, soundproofing, iron/ironing board
Lobby lounge
Apartment, 3 Bedrooms | Living room

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Breakfast available
  • Bar
    Bar
  • Pool
    Pool
  • Gym
    Gym
  • Room service
    Room service
  • Housekeeping
    Housekeeping

Explore the area

Map
Jl. Sriwijaya No. 1, Kp. Pelita, Lubuk Baja, Batam, 29444
  • Nagoya Hill Mall
    14 min walk
  • BCS Mall
    3 min drive
  • Grand Batam Mall
    5 min drive
  • Batam Batu Besar (BTH-Hang Nadim)
    26 min drive

Room options

View all photos for Deluxe Twin Room

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Twin Room

  • 34 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Apartment, 3 Bedrooms

In-room safe, desk, soundproofing, iron/ironing board

Apartment, 3 Bedrooms

  • 117 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

View all photos for Deluxe King

In-room safe, desk, soundproofing, iron/ironing board

Deluxe King

  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Aston Suite

Aston Suite

Aston Suite

  • 76 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite Apartment (Apartment Building)

Junior Suite Apartment (Apartment Building)

Junior Suite Apartment (Apartment Building)

  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Family

Deluxe Family

Deluxe Family

  • 50 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Premier (Apartment Building)

Deluxe Premier (Apartment Building)

Deluxe Premier (Apartment Building)

  • 41 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

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Room
Oakwood Hotel & Apartments Grand Batam
Pool
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Free WiFi
Air conditioning
4.8 out of 5, Exceptional, (14)
The price is NZ$177
for 1 night
includes taxes & fees
5 Dec - 6 Dec
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About the area

Batam

With a stay at Aston Batam Hotel & Residence in Batam, you'll be a 2-minute drive from Nagoya Hill Mall and 6 minutes from Batam Centre Ferry Terminal. .This hotel is 2.3 mi (3.7 km) from Harbour Bay Ferry Terminal and 1.7 mi (2.7 km) from Maha Vihara Duta Maitreya Buddhist Temple.

What's nearby

  • Nagoya Hill Mall - 14 min walk - 1.2 km
  • BCS Mall - 3 min drive - 2.8 km
  • Grand Batam Mall - 5 min drive - 3.7 km
  • Harbour Bay Ferry Terminal - 5 min drive - 3.7 km
  • Batam Centre Ferry Terminal - 6 min drive - 5.7 km

Getting around

  • Batam Batu Besar (BTH-Hang Nadim) - 26 min drive

Restaurants

  • ‪Pizza Hut - ‬10 min walk
  • ‪RM Arai Pinang - ‬11 min walk
  • ‪Ampera Berangin Rumah Makan - ‬6 min walk
  • ‪Ayam Bakar Taliwang Pelita - ‬3 min walk
  • ‪Mie Kampung Bagan Siapi-api - ‬11 min walk

About this property

Aston Batam Hotel & Residence

Hotel with free valet parking, near Nagoya Hill Mall
Aston Batam Hotel & Residence offers 232 air-conditioned accommodations with safes and complimentary bottled water. 32-inch LCD televisions come with cable channels. Bathrooms include slippers, complimentary toiletries, hair dryers, and toothbrushes and toothpaste.

This Batam hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.
Make yourself at home in one of the 232 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a ballroom.
Enjoy a meal at Basil Restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:00 AM to 11:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available on request), and free valet parking is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:00 AM and 11:00 AM.
Basil Restaurant - This restaurant specializes in local and international cuisine.
Room service (during limited hours) is available.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured self-parking on site
  • Free secured valet parking on site
  • Return airport shuttle (surcharge) from 6 AM to 11 PM
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee 6:00 AM–10:00 AM on weekdays and 6:00 AM–11:00 AM on weekends: IDR 180000 for adults and IDR 125000 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • Basil Restaurant

Things to do

  • Children's pool
  • Fitness centre
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop

Business services

  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Fan
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 32-inch LCD TV
  • TV channels

Food and drink

  • Electric kettle
  • Free bottled water

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 400000.0 per night
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 180000 for adults and IDR 125000 for children
  • Airport shuttle fee: IDR 160000 per person (one-way)
  • Airport shuttle fee per child: IDR 160000 (one-way)
  • Rollaway bed fee: IDR 400000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a security system

Property is also known as

Aston Batam Hotel
Aston Batam
Aston Batam & Residence Batam
Aston Batam Hotel & Residence Hotel
Aston Batam Hotel & Residence Batam
Aston Batam Hotel & Residence Hotel Batam

Aston Batam Hotel & Residence Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 208 out of 401 reviews" "
Rating 8 - Good. 146 out of 401 reviews" "
Rating 6 - Okay. 30 out of 401 reviews" "
Rating 4 - Poor. 7 out of 401 reviews" "
Rating 2 - Terrible. 10 out of 401 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Kristine

Junior suite is not good
We stayed in this hotel a few times but this is the first time for junior suite which happened to be in the apartment side. The cleanliness and maintenance of room is not up to standard. The plates and cutleries are dirty and no dishwashing liquid provided. The fridge doesn't get cold. There is no hand towel and bathrobes. I had to call 2x to get it. The design of the bathroom is bad. There is no division between the lavatory and the shower. I'm always worried the water will get to the hairdryer. The drain is very slow when you shower so there's water everywhere. The wifi password indicated in the room card they provide you during check-in is not correct. Staff in the reception area are friendly, no issues there. The check-in/out is fast.
Stayed 2 nights in Aug 2024

10/10 Excellent

Kartini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Nur Mohammed

Liked: Cleanliness, property conditions & facilities, room comfort
System down? Hmm...
Greeted with a smile from the frontliners. From security to reception very welcoming. Well done. During checking in process, i was told that their system was having some issues and im told to wait. 45 minutes later my wife check with the reception staff and finally we are able to check in and straight to our room. Cleanliness was good. Im impressed with the wifi connection. Breakfast was not bad but was not good either. Was at the dining hall around 6.10am but some of the live food station was not in operation. Food choices is okay but there are still many room for improvement. This is my first time here and i hope it can be better next time . Overall its a pleasant stay. I hope i can see some improvements if i return for another stay. Keep it up.
Stayed 2 nights in Aug 2024

2/10 Terrible

Wesley

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Management must seriously look at the front office behaviour, my bed sheets were dirty and I request for a change of bed sheets the next day, it was through my shock that the front office staff said that I had to pay RP50,000? why would you charge clients for washing of the bed sheets when it is not the clients issue? I stayed many times and cannot believe that this is how aston treats their long term customers, becareful of front office staff trying to scam hotel guest
Stayed 2 nights in Jul 2024

2/10 Terrible

Kurniawati

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
**Length of Stay: 1 night (25-26 May 2024)** Rating: ★★☆☆☆ (2/5) I recently stayed at Aston Pelita Batam for one night, from 25th to 26th May 2024. Unfortunately, my experience was far from satisfactory, especially due to an unsettling incident and the unhelpful attitude of the night front desk staff. On the night of 25th May, we experienced a bizarre episode in our room, number 804. Around 11 PM, the kettle in our room inexplicably boiled by itself three times. This eerie occurrence made us feel extremely uneasy, prompting us to leave the room immediately. Seeking assistance, we approached the night front desk staff, hoping for a swift resolution to our predicament. Despite my crying for help and requesting to change rooms, the staff insisted that all rooms were fully booked and offered no solution or remedy. Due to the lack of support, we ended up bunking with our friends in room 830 for the remainder of the night. To add to the frustration, when I called the front desk in a panic to request extra towels to be sent to our friends' room (since we left abruptly without even taking a shower), the staff hung up on me. This lack of empathy and support was incredibly disappointing. This incident significantly marred our stay. While the hotel may have other redeeming qualities, the unsettling experience in room 804 and the unhelpful response from the night staff
Stayed 1 night in May 2024

10/10 Excellent

Wesley

Stayed 1 night in Apr 2024

2/10 Terrible

May Lin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hiteo with NO heater. Change to service apartment after waiting for 2hrs longer late check in. Worst with shower room flooded. Wet floor in the bathroom which is very dangerous slippery to use the toilet as it is no partion to seperate. Using hair dryer stick on the wall with wet slippery floor in the bathroom it is very dangerous. Staff at the house keeping Using malay language to scold us stuip to come here for whay. How rude it is and they think we dont understand malay? Unsafe and dangerous with this hotel which i will never ever stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

Yuen Kin

Stayed 1 night in Apr 2024

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 3 nights in Apr 2024

8/10 Good

Catherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3bedroom apartment Master room toilet long bathtub only, gets wet when one bath. No place to put toileteries when bathing, not user friendly toilet. Hotel staff service is very good, we always stay Astons only
Stayed 2 nights in Mar 2024

10/10 Excellent

BURUHANUDEEN

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall all super
Stayed 1 night in Mar 2024

10/10 Excellent

BURUHANUDEEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Finna

Travelled with family
Liked: Cleanliness
My family and I booked the 3BR apartment for a 3D2N stay at this hotel. The apartment was huge and overall comfortable but there was a few points to bring up for this stay: 1. Due to booking from Expedia, we weren't notified that we could communicate with the hotel using whatsapp. Hotel did not respond to message on expedia with regards to possible arrangements for pick up at ferry terminal. 2. Wanted to dine in at Gravity 10 for dinner on 22 Mar but was informed by Gym staff that bar would only open at 8pm. The bar was supposed to open from 6pm and we were left with no options but to dine out for my brother's birthday. 3. Checked on pool options with the front desk but was informed that the pool was for residents only. Would be good to clearly indicate this on all your 3rd party booking apps to avoid disappointment for your guests. 4. We went for massage on the last day of stay to find staffs busy on their phones. While the counter staff did attend to us, she did not mention that there was a waiting time as there were no staff available yet.(it was 11am) my mum and i waited close to 10mins with our clothes off to find out that they were waiting for 1 other masseuse to come in to start. No disposable underwear was offered to us until we requested for it. The massage service ended with no tea/hot towel. While leaving, we saw multiple masseuses lying down on the floor of their staff room on using their phones. 5. TV options were limited and some channels had no signal.

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 2 nights in Mar 2024

6/10 Okay

Sathinathan

Stayed 1 night in Mar 2024

10/10 Excellent

Wei Ping Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment-hotel was generally clean with very good service. Relatively accessible to the main shopping area. Breakfast was good. Staff was responsive - even asked if I wanted to make up my room in the afternoon when I left the DND sign. However, do note that the hotel is right next to the road so the road noise is quite loud, even later at night.
Stayed 3 nights in Mar 2024

10/10 Excellent

Cheong

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

swee mui

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

IRSAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Sukii Nicole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Rhys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive hotel at adorable rates
Loved the place the moment I stepped into my room. The room was huge and the bath tub was a plus. Everything was just so clean and proper, like many of the 5 stars hotels that I’ve stayed in. The gym was gorgeous too, equipped with all the state of the arts equipment. The only disappointment I had was that the spa is only massage rooms. Would have won even more brownies points if there’s jacuzzi, sauna and steam room. I’ll definitely stay here again in my future visits.
Stayed 1 night in Dec 2023

8/10 Good

zainal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Water at shower is too hot, cold water very weak, I am so surprised coz usually is the opposite. Room service food is ok for the price.
Stayed 2 nights in Dec 2023

8/10 Good

Shakila

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Charmaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Oct 2023