This hotel is on Lake Como and should have been amazing, however we were left feeling short changed with the service we received. After travelling for hours we wanted to sit on the balcony for drinks and some fresh air, however as it had been raining this seemed like too much trouble for the staff, we got there eventually however but it was stressful. We then got stranded in town and called the hotel asking for help with a taxi, it was absolutely throwing it down and we couldn't find or call a taxi ourselves, we also couldn't walk back the distance to the hotel as it was torrential, we called the hotel who said no as we weren't leaving from them they couldn't help. We ended up thumbing a lift from a white van man which was amusing but we should have got the help from the hotel in our hour of need. Then I didn't sleep as there was a droning noise all night in our room, then to top it off I didn't fancy the rubbery scrambled egg in the morning and asked for a fried egg, I was told they could but there would be an extra charge (they did one in the end but again it was stressful) When you have paid £600 for a night you would expect excellent service and also to be able to sleep.
