Staff were fantastic. One could assume it's a regional thing, because I noticed people in Bergamo are all calm and kind - the kindness that naturally comes from within, not the fake one. Probably because they live so close to scenic nature.
Hotel itself and facilities are old. Old but classy. If you want to experience old Italian hominess, then you have found a right one.
Only drawback, you have to have a car because the walk from the bus station (good 15 mins) is just not recommended after sunset basically.
Also, the food at the restaurant was not up to expectations. If you expect good Italian food, you will be disappointed. But again, if you have a car, you can easily get around. And the little shops and cafes in the neighborhood are good.