2/10 Terrible
James
Travelled with partner
31 Aug 2025
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
What was unique about the room was the shock to see the state of the mattress that was provided under mattress protector used to hide this horror in room 101. The room stank on entry which prompted the mattress check which looked like it had been found in a skip with many large areas of blood & urine stains.After bringing this to the attention of reception staff, showing an image of the mattress an alternative room was offered. On entry this room also stank, the mattress was checked and as suspected this mattress didnt require a protective cover as there were only a few stains & after flipping the mattress the other side was better.The toilet seats in both rooms were so loose they were unsafe and so required tightening. Noise levels in the hotel are worse than average in Lower Ground level 02 room & the room above which appeared from outside to be a staff utilised room , well, at 4am furniture was being dragged accross the floor. As the room is right next to tiny car park entrance, all the drunken guests loudly returning so not much sleep was gained. The staff are clearly doing their best, working in an environment that is akin to a sinking ship ..(think Titanic and the stoic musicians who carried on playing to calm the hysterical passengers ) Also the Management, moreover the Manager who refused to use any discretion whatsoever in my case as I have multiple disabilities & selected 1 adult instead of 2 for a 2 person occupancy room & was expected to pay twice for same room!
James
Stayed 1 night in Aug 2025