4/10 Poor
Leslie
1 Oct 2024
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Wouldn't rate it 4 star
Cold breakfast every morning, served on cold plates. also kept running out or eggs’ potato scones etc. long wait to be seated, 15 mins., standing at the top of the stairs ( with 4 collapsed discs in my spine.) finally get your tea, no milk. Next day no toast, more cold food. Service was so slow. Staff are run off their feet trying to cope. I said to an older woman serving at the food counter, maybe need more staff. She implied it was our fault for all turning up at the same time. I politely asked what is the best time to come for breakfast..to avoid this..she said, don’t turn up at the same time. Hotel is not 4 star. We’ve stayed in many in Dubai etc. dated, overpriced, understaffed. I wouldn’t recommend this hotel to anyone. We spent an hour in the bar, a large crowd of people finished their drink and left. The cluttered 7 tables weren’t cleared at any time during our hour. Even though the bar staff had gone from 1 to 3. And no one waiting to be served. I couldn’t get my small shop mobility scooter to my room, as we were on a split level landing..lift was up, or down 9 stairs! Room was pleasant if a bit old..and it was clean. Warm enough. Sorry to be so disappointed. It was a treat fit my hubby 82nd birthday. Hotel is central to shoot etc.
Leslie
Stayed 3 nights in Sep 2024