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Kempinski Hotel Grand Arena

5.0 star property

Photo gallery for Kempinski Hotel Grand Arena

Indoor pool, outdoor pool, open 9:00 AM to 9:00 PM, pool loungers
2 bars/lounges, poolside bar
Exterior
Property amenity
Poolside bar

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet-friendly
  • Pool
  • Parking available
  • Breakfast included
  • Room service

Explore the area

Map
Pirin Street 96, Bansko, 2770
  • Bansko Ski Resort
    ‪1 min walk‬
  • Bansko Gondola Lift
    ‪4 min walk‬
  • Vihren
    ‪6 min walk‬

Room options

View all photos for Standard Room, 1 King Bed, City View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, City View

  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Mountain View

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, Mountain View

  • 36 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, Mountain View

Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Single Beds, Mountain View

  • 36 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 2 Single Beds, City View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Single Beds, City View

  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Exterior

Four Points by Sheraton Bansko

  • Pool
  • Spa
  • Pet-friendly
  • Free WiFi
3.6 out of 5, Good, (31)
The price is NZ$593
for 1 room
includes taxes & fees
22 Feb - 23 Feb
Four Points by Sheraton Bansko

About the area

Bansko

When you stay at Kempinski Hotel Grand Arena in Bansko, you'll be in a shopping district, just steps from Bansko Ski Resort and 4 minutes by foot from Bansko Gondola Lift. .This family-friendly hotel is 0.3 mi (0.4 km) from SkiBansko by Traventuria and 0.3 mi (0.5 km) from Vihren.

What's nearby

  • Bansko Ski Resort - 1 min walk
  • Bansko Gondola Lift - 4 min walk
  • Vihren - 6 min walk
  • Pirin Golf and Country Club - 20 min drive
  • Ski Bansko - 28 min drive

Getting around

  • Sofia Airport (SOF) - 140 min drive

Restaurants

  • ‪STATION Bansko “Coffee & Snacks made with love” - ‬3 min walk
  • ‪The Log House (Дървената Къща) - ‬5 min walk
  • ‪The House - ‬5 min walk
  • ‪Ginger - ‬3 min walk
  • ‪Victoria - ‬1 min walk

About this property

Kempinski Hotel Grand Arena

Luxurious slopeside hotel with 3 restaurants
Kempinski Hotel Grand Arena offers 123 accommodations with minibars and safes. Rooms open to balconies. A pillow menu is available. 27-inch LCD televisions come with cable channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor tennis court and a health club are featured at the hotel. An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include ski-in/ski-out access, a sauna, and a 24-hour fitness center.

Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 13 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 14 years old are not allowed in the spa.

Make yourself at home in one of the 123 guestrooms featuring minibars and LCD televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the convenience of ski-in/ski-out access at this hotel, which also features a health club and an outdoor pool. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Enjoy international cuisine at Gallery Restaurant, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Bansko? This hotel has 2691 square feet (250 square meters) of space consisting of conference space and 4 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
Gallery Restaurant - This poolside buffet restaurant specializes in international cuisine and serves breakfast only. Guests can enjoy drinks at the bar.
Come Prima Restaurant - Overlooking the pool and garden, this restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Sushi Bar and Teppanyaki - This restaurant specializes in sushi and serves dinner only. Reservations are required. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Bulgarian, English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 5 per day)
  • Valet parking on site (EUR 10 per day)
  • Wheelchair-accessible parking and van parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge)
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:30 AM
  • 3 restaurants and 2 coffee shops
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Gallery Restaurant
  • Come Prima Restaurant
  • Sushi Bar and Teppanyaki

Things to do

  • 24-hour fitness centre
  • Archery
  • Bike rentals
  • Bike parking
  • Billiards/pool table
  • Children's pool
  • Designer shops
  • Downhill skiing
  • Evening entertainment
  • Full-service spa
  • Hiking/biking trails
  • Indoor pool
  • Lifeguards on-site
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Tennis

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised childcare
  • Indoor pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Ski-in/ski-out access
  • Ski passes
  • Ski storage
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space (2691 square feet)
  • Meeting rooms - 4

Outdoors

  • BBQ grill(s)
  • Garden
  • Lifeguards on site
  • Pool sunloungers
  • Terrace

Spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Bathroom emergency pull cord
  • Lift
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in reception
  • Games
  • Locally owned and organised tours and activities
  • Smoke-free property
  • TV in lobby
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow menu

Bathroom

  • Bathrobes
  • Deep-soaking bath
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • 27-inch LCD TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free newspapers
  • Laptop-friendly workspace
  • LED light bulbs
  • Recycling
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20 per pet, per night, plus a one-time cleaning fee of EUR 25
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 70 per night
Cribs (infant beds) are available for EUR 35 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.23 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 180 per person (one-way)
  • Self parking fee: EUR 5 per day
  • Valet parking fee: EUR 10 per day
  • Pet fee: EUR 20 per pet, per night plus EUR 25 one-time cleaning fee
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 35 per night
  • Rollaway bed fee: EUR 70 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

The seasonal pool will be open from June to October
Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility
Guests under 14 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Arena Grand Hotel
Grand Arena Hotel
Grand Hotel Arena
Hotel Grand Arena
Kempinski Grand Arena
Kempinski Grand Arena Bansko
Kempinski Grand Arena Hotel
Kempinski Grand Hotel Arena
Kempinski Hotel Grand Arena
Kempinski Hotel Grand Arena Bansko
Kempinski Hotel Bansko
Kempinski Resort Grand Arena
Kempinski Grand Arena Bansko
Kempinski Hotel Grand Arena Hotel
Kempinski Hotel Grand Arena Bansko
Kempinski Hotel Grand Arena Hotel Bansko

Kempinski Hotel Grand Arena Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 224 out of 292 reviews
Rating 8 - Good. 52 out of 292 reviews
Rating 6 - Okay. 11 out of 292 reviews
Rating 4 - Poor. 2 out of 292 reviews
Rating 2 - Terrible. 3 out of 292 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Menny

Stayed 7 nights in Oct 2024

10/10 Excellent

gilan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

avraham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning place, amazing staff, excellent service, perfect breakfast, room staff, food, go out of their way to serve you Perfect place
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

shaul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great resort
Stayed 3 nights in Jul 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well presented hotel with great facilities and good access to town and mountain.
Stayed 2 nights in Jun 2024

8/10 Good

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Still the best hotel in Bansko
I have asked for an upgrade of room due to fact that hotel was empty and telling them I stayed many times - they didn’t upgrade me Restaurant - only one opened Italian with extremely expensive prices and very few courses Spa was fantastic especially the aroma massage done by Thai therapist
Stayed 2 nights in May 2024

10/10 Excellent

Kristina

Stayed 5 nights in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

Bilyana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay, everything was perfect!
Stayed 3 nights in Mar 2024

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and a great location
It was a great vacation
Stayed 5 nights in Feb 2024

10/10 Excellent

ronen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

10/10 Excellent

Forum

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury
We are vegetarians and food can be an issue, the staff took great care in curating a vegetarian feast and all our dietary restrictions were accommodated. Massive thanks to the entire F&B team, Ovo for meeting every request, Alexandra for coordinating our reservations, Alex, Persian and Omer for brilliant recommendations. Sara at reception and the entire team. We had a wonderful stay and look forward to seeing you all soon.
Stayed 4 nights in Feb 2024

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and amazing location. I would definitely return again.
Stayed 3 nights in Jan 2024

8/10 Good

Julian Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and lovely staff.
Stayed 6 nights in Jan 2024

10/10 Excellent

sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 night vegan get away
Amazon staff, perfect location, amazing views. Some good vegan food options, it room for more.
Stayed 5 nights in Jan 2024

10/10 Excellent

Elvis

Stayed 7 nights in Jan 2024

8/10 Good

Albena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Aneta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

10/10 Excellent

moshe

Stayed 4 nights in Feb 2023

10/10 Excellent

Kristine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great ski hotel
Very good stay right on the ski slopes, great wellness facilities after days of skiing. Outstanding breakfast. Very professional and helpful staff. Probably better visited outside school holidays as it gets very busy and slopes are crowded.
Stayed 7 nights in Feb 2023

10/10 Excellent

Gabi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023

10/10 Excellent

Svetoslav

Stayed 2 nights in Aug 2022