BED BUG INFESTATION!! DO NOT BOOK!!
I’m not usually one to post reviews, but feel it is my duty to warn ANYONE thinking about booking this hotel.
From check in on night one, my sleep was absolutely awful, I was itching all night and found it very difficult to sleep. When I woke up, I had several marks on my forehead, arms and back. Thinking they were mosquitos, I got repellant in the hopes that it would go away. By night 3, adult sized bed bugs started crawling on the beds and that’s when I PANICKED. I reported this straight to concierge who looked very scared (almost like he’s seen this happen at the hotel before) they quickly moved me to another room on the last night.
When I reported this incident to the hotel, they profusely apologized and offered me a full refund. But they did not want to compensate me for luggage I had to replace from the contamination OR the cleaning fees incurred as I had to disinfect everything I had while travelling. Instead, they had the absolutely gall and audacity to accuse me of bringing these bugs to the hotel myself. They later back tracked on their promise to refund me - so the matter had to be resolved with Expedia who refunded me instead.
The hotel don’t know customer service or hospitality and they SHOULD NOT be allowed to operate as a business in Turkey. I’m shocked they have so many good reviews, it was awful!!
Bed linens were dirty, had hair balls on them. The showers had mold on them.. bed bug faeces on the headboard..GROSS