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citizenM Boston Back Bay

4.0 star property

Photo gallery for citizenM Boston Back Bay

Exterior
Lobby sitting area
Terrace/patio
Exterior
Bar (on property)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast available
  • 24/7 front desk
  • Gym
  • Air conditioning
  • Free WiFi

Explore the area

Map
408 Newbury street, Boston, MA, 02115
  • Newbury Street
    ‪1 min walk‬
  • Berklee College of Music
    ‪3 min walk‬
  • Hynes Convention Center
    ‪6 min walk‬
  • Boston, MA (BNH-Boston Harbor Seaplane Base)
    ‪18 min drive‬

Room options

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View

Room, 1 King Bed, City View

  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

  • 14 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

Copley Square Hotel, a FOUND Hotel

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.3 out of 5, Excellent, (3434)
The price is NZ$887
for 1 room
includes taxes & fees
15 Mar - 16 Mar
Copley Square Hotel, a FOUND Hotel

About the area

Boston

With a stay at citizenM Boston Back Bay in Boston (Fenway–Kenmore), you'll be steps from Newbury Street and 10 minutes by foot from Northeastern University. .This hotel is 0.6 mi (0.9 km) from Fenway Park and 0.7 mi (1.1 km) from Copley Square.

What's nearby

  • Hynes Convention Center - 6 min walk
  • Northeastern University - 10 min walk
  • Fenway Park - 11 min walk
  • Copley Square - 14 min walk
  • Boston University - 4 min drive

Getting around

  • Hynes Convention Center Station - 1 min walk
  • Boston Yawkey Station - 14 min walk
  • Logan International Airport (BOS) - 20 min drive

Restaurants

  • ‪Bukowski Tavern - ‬4 min walk
  • ‪Wendy's - ‬4 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Tatte Bakery & Cafe | Berklee - ‬4 min walk
  • ‪The Bebop - ‬4 min walk

About this property

citizenM Boston Back Bay

Hotel with a 24-hour fitness center, steps from Newbury Street
CitizenM Boston Back Bay offers 399 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch LED televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Boston hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, safes, and phones. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 399 guestrooms featuring refrigerators and LED televisions. Your pillowtop bed comes with premium bedding. Digital programming and iPads are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a communal living room.
Satisfy your appetite with international cuisine at canteenM, a restaurant which features a bar/lounge. Dining is also available at the coffee shop/cafe. Buffet breakfasts are available daily from 6:00 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, express check-in, and express check-out.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
CanteenM - This restaurant specializes in international cuisine. Guests can enjoy drinks at the bar.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–11:00 AM: USD 20 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Coffee/tea in a common area

Restaurants on site

  • CanteenM

Things to do

  • 24-hour fitness centre

Family friendly

  • Fridge

Conveniences

  • Lift
  • Water dispenser

Guest services

  • 24-hour front desk
  • Housekeeping (on request)
  • Luggage storage
  • Multilingual staff

Business services

  • Coworking spaces

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 125
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Shared microwave
  • Smoke-free property
  • TV in lobby
  • Vegetarian dining options
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Heating (climate-controlled)
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 43-inch LED TV
  • Digital channels
  • iPad
  • iPod dock
  • Premium channels

Food and drink

  • Fridge

More

  • Bulk dispenser for toiletries
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

citizenM Boston Back Bay Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 606 out of 768 reviews
Rating 8 - Good. 107 out of 768 reviews
Rating 6 - Okay. 32 out of 768 reviews
Rating 4 - Poor. 9 out of 768 reviews
Rating 2 - Terrible. 14 out of 768 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Simonetta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and fun, convenient and clean.
Stayed 3 nights in Nov 2024

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Patrick Abou

Stayed 3 nights in Nov 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i love the features in the room!!!
Stayed 2 nights in Nov 2024

10/10 Excellent

Alisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time staying at CitizenM and I was very pleased with the experience! The hotel felt very comfortable and welcoming and the view was amazing!!!
Stayed 1 night in Nov 2024

10/10 Excellent

Ayesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very funky hotel with really cool rooms. Excellent breakfast too.
Stayed 1 night in Nov 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Great common space - perfect for colorizing. New hotel so everything is modern. No parking garages close by, so not the most convenient if you need to park.
Stayed 4 nights in Sep 2024

10/10 Excellent

Derick

Travelled with partner
Liked: Cleanliness
Awesome Stay. Great staff, perfect location.
Stayed 2 nights in Nov 2024

10/10 Excellent

Defne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very comfortable. LOVED the ipad controls and tv connection.
Stayed 2 nights in Nov 2024

10/10 Excellent

Elder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Michelle

Stayed 2 nights in Oct 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

An

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 3 nights in Nov 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific traveler's hotel: Clean rooms, easy check-in/check-out. Good location, easy access to mass transit. Only reason didn't give it one more star for the overall rating was the homeless guy upchucking around the corner. Hotel itself and staff were great.
Stayed 1 night in Nov 2024

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Well done. Capsule rooms, but cool public space
Stayed 2 nights in Nov 2024

10/10 Excellent

Michael

Travelled with partner
Simplest, most efficient, friendly and responsive service ever!
Stayed 2 nights in Nov 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
I like the lounge area with the tables by the bar where you can sit and eat and work on your laptop.
Stayed 2 nights in Nov 2024

4/10 Poor

Larry

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was so small that it was difficult for one person and would be impossible for 2--not enough room to do basic things without bumping elbows on the wall, bumping your head on the vanity mirror, etc. Can't get a decent meal without leaving the site.
Stayed 4 nights in Nov 2024

10/10 Excellent

Nancy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great impression
It was pretty cool. First time stay at citizenM and it was cool and tech savvy and comfortable.
Stayed 1 night in Nov 2024

8/10 Good

Leigh

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the Hynes convention center strongly recommended visit it again
Stayed 4 nights in Nov 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a cool place. Beautiful. They thought of everything.
Stayed 1 night in Nov 2024

10/10 Excellent

Courtney

Stayed 2 nights in Nov 2024

10/10 Excellent

Tania

Stayed 2 nights in Nov 2024