2/10 Terrible
Sujin
Business traveller
4 Aug 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The flight was delayed, so I was able to check in at almost midnight. The hotel was under construction, so it was very uncomfortable, and when I entered the room, there was a bad smell, hair on the carpet and in the bathroom, and countless stains on the floor, so I went back down and rang the front desk bell, but since it was too late, no one came out, so I just slept that day. The next day, I had a conference early, so I left, and when I came back to the hotel during lunch, I explained the situation, and the staff offered me a discount and a late checkout. My son suddenly got a fever and was sick, so I didn't want to move to another room or hotel so I just accepted and decided to stay one more day. The next day, they said there was no note on the checkout, so I couldn't get a discount or a late checkout, and even though it was clearly the staff's mistake, they were very rude to me. I felt like I was being discriminated against. Before coming to Boston, I traveled to 10 countries in Europe and 5 cities in the US in two months, and this was the dirtiest, most unfriendly, and most uncomfortable hotel I've ever stayed at in my life. I don't know how such a dirty hotel can get 9.0 reviews, and most importantly, the staff is so rude and unfriendly, this is the first time I've ever seen such a hotel. I hope no one ever stays in this hotel again.
Sujin
Stayed 2 nights in Aug 2024