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Residence Inn by Marriott Boston Downtown / South End

3.0 star property

Photo gallery for Residence Inn by Marriott Boston Downtown / South End

Free daily continental breakfast
Exterior
Lobby
Reception
Studio, 1 King Bed with Sofa bed | Private kitchen

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Parking available
  • Kitchen

Explore the area

View map
2001 Washington Street, Boston, MA, 02119
  • Place, Northeastern University
    ‪6 min walk‬
  • Place, Fenway Park
    ‪3 min drive‬
  • Place, Boston Common
    ‪5 min drive‬
  • Airport, Boston, MA (BOS-Logan Intl.)
    ‪8 min drive‬

Room options

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living area

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed

1 bedroom, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed with Sofa bed

9.2 out of 10
Wonderful
(104 reviews)
  • 41 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed

Studio, 1 King Bed with Sofa bed | Living area

Studio, 1 King Bed with Sofa bed

  • 41 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (View)

1 bedroom, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed with Sofa bed (View)

9.4 out of 10
Exceptional
(6 reviews)
  • 41 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Hearing Accessible)

1 bedroom, desk, laptop workspace, iron/ironing board

Suite, 1 Bedroom (Hearing Accessible)

9.0 out of 10
Wonderful
(4 reviews)
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking (Mobility/Hearing Accessible, Tub)

1 bedroom, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed with Sofa bed, Non Smoking (Mobility/Hearing Accessible, Tub)

9.0 out of 10
Wonderful
(4 reviews)
  • 41 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking (Hearing Accessible)

1 bedroom, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed with Sofa bed, Non Smoking (Hearing Accessible)

8.0 out of 10
Very good
(4 reviews)
  • 41 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Boston

With a stay at Residence Inn by Marriott Boston Downtown / South End in Boston (South End), you'll be within a 15-minute walk of Northeastern University and Boston Medical Center. .This hotel is 1 mi (1.6 km) from Boston Museum of Fine Arts and 1.3 mi (2.1 km) from Copley Place.

What's nearby

  • Northeastern University - 6 min walk - 0.6 km
  • Boston Museum of Fine Arts - 16 min walk - 1.4 km
  • Fenway Park - 3 min drive - 2.1 km
  • Copley Place - 3 min drive - 1.8 km
  • Boston Common - 5 min drive - 2.9 km

Getting around

  • Boston Ruggles Station - 10 min walk
  • Massachusetts Ave. Station - 14 min walk
  • Boston, MA (BNH-Boston Harbor Seaplane Base) - 16 min drive

Restaurants

  • ‪Dunkin' - ‬7 min walk
  • ‪Slades Bar & Grill - ‬7 min walk
  • ‪Silver Slipper Restaurant - ‬7 min walk
  • ‪Nan Xiang Express - ‬7 min walk
  • ‪Yummy Yummy - ‬6 min walk

About this property

Residence Inn by Marriott Boston Downtown / South End

Hotel with free breakfast, a quick walk to Northeastern University
Residence Inn by Marriott Boston Downtown / South End offers 135 accommodations with coffee/tea makers and hair dryers. 49-inch flat-screen televisions come with premium cable channels. Accommodations at this 3-star hotel have kitchenettes with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided once per stay.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 135 guestrooms, featuring kitchenettes with refrigerators and stovetops. 49-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as desks and microwaves.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and wedding services.
Wrap up your day with a drink at the bar/lounge. A complimentary continental breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Boston? This hotel has 4693 square feet (436 square meters) of space consisting of conference space and 3 meeting rooms. Limited parking is available onsite.
A complimentary continental breakfast is served each morning between 6:30 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured valet parking on site (USD 55 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (on request)
  • Wedding services

Business services

  • 3 meeting rooms
  • 4,693 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 6 floors
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Hob
  • Kitchenette
  • Microwave
  • Refrigerator
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 150 per stay

We have included all charges provided to us by the property.

Optional extras

  • Secured valet parking fee: USD 55.00 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0015490351
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Residence Inn Marriott Boston Downtown South End Aparthotel
Residence Inn Marriott Boston Downtown South End
Resince Inn riott Boston End
By Marriott Boston End Boston
Residence Inn by Marriott Boston Downtown / South End Hotel
Residence Inn by Marriott Boston Downtown / South End Boston

Residence Inn by Marriott Boston Downtown / South End Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 621 out of 1018 reviews
Rating 8 - Good. 224 out of 1018 reviews
Rating 6 - Okay. 88 out of 1018 reviews
Rating 4 - Poor. 49 out of 1018 reviews
Rating 2 - Terrible. 36 out of 1018 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Maya

Liked: Cleanliness, staff & service
Stayed 8 nights in Jul 2025

8/10 Good

Xinhua

Stayed 2 nights in Jul 2025

10/10 Excellent

Jose Eduardo, Mesa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay in Boston, the property is very well take care of, recommended for short or long stays
Stayed 5 nights in Jul 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not recommend due to location

The hotel itself was nice, except the $55 per night parking fee, but the location? Nope! The address says Boston and the description says downtown but it is actually in Roxbury. Nothing in the area so you had to drive everywhere. And interstates were INSANE! Homeless encampments on every corner in this area.
Stayed 1 night in Jul 2025

8/10 Good

Astor

Stayed 6 nights in Jul 2025

10/10 Excellent

Marlyse

Stayed 9 nights in Jul 2025

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, room comfort

Great

Very nice and close to everything.
Stayed 1 night in Jun 2025

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kindness

The front desk was so lovely- everyone super helpful
Stayed 2 nights in Jul 2025

10/10 Excellent

Lisa

Stayed 4 nights in Jul 2025

4/10 Poor

Romeo

Disliked: Amenities, property conditions & facilities
Nothing
Stayed 1 night in Jul 2025

10/10 Excellent

Nelson

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good staff service, room, area and continental breakfast. I’ll stay here again in the future.
Stayed 7 nights in Jul 2025

6/10 Okay

Yichun

Travelled with family and small children
Liked: Amenities, property conditions & facilities
The hotel was very noisy. No body lotion was provided. At check-in, we were told breakfast was available until 10:00, but on weekdays it actually ends at 9:30. Overall, the experience was quite average.
Stayed 3 nights in Jul 2025

4/10 Poor

David

Liked: Cleanliness
Disliked: Property conditions & facilities
Power was on and off periodicall
Stayed 2 nights in Jul 2025

6/10 Okay

Ken

Travelled with family
Liked: Cleanliness, property conditions & facilities

Nice hotel wrong location, average service

The hotel feels new. One very good lady on front desk others not tuned in. Location of the hotel looks run down with alot of homeless people around the hotel. Too far out from the city aswell. Breakfast very basic. Coffee ran out alot. Stayed at residence inn alot but would not stay here again
Stayed 1 night in Jul 2025

10/10 Excellent

LaShawn, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely would stay again
Stayed 1 night in Jul 2025

10/10 Excellent

Skylar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Darshan

Travelled with family
Disliked: Staff & service, property conditions & facilities
This property is located on the outskirts of the city in a very inconvenient location. We had a very unpleasant experience with the receptionist who could not be bothered. We were locked out of our room for multiple hours, while neither the maintenance crew or head engineer could figure out how to get us in - all the while sitting around in the hallway without even being offered food/drink/water. In the 3 nights we were there, despite directly telling the housekeeping staff to clean our room, it was never cleaned even once. This hotel tries to cut corners by trimming payroll - clean less frequently, maybe they hire low quality employees to pay them less. But I would not recommend this hotel.
Stayed 3 nights in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Jun 2025

8/10 Good

Okhyun

Stayed 2 nights in Jul 2025

8/10 Good

Rongmei

Stayed 1 night in Jul 2025

8/10 Good

Jody

Travelled with family
The room was nice. Yet the pull out bed was the most uncomfortable thing to sleep on. The area was AWFUL! Having to see the strung out drug addicts directly across the entrance of the hotel was pathetic! As much as we liked the staff & room…we will NEVER stay here again.
Stayed 4 nights in Jul 2025

4/10 Poor

Shital

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
We had an overall nice stay—until the last night, which unfortunately left a negative impression. We had opted for a room turnover that day and even reminded the staff as we headed out. After a long, exhausting day, we returned to find that our room had not been serviced. When I called the front desk to ask what had happened, the staff member told me she doesn’t control housekeeping—and then abruptly hung up on me. I called back to request fresh towels but received no answer, so I had to go downstairs in person. The front desk confirmed that I had been hung up on and then, surprisingly, told me to “learn how to talk to people.” We brought this to the manager’s attention the next morning. He was receptive and understanding, and I appreciated his willingness to listen. I’m hopeful that Marriott will address this situation appropriately. I’ve come to expect a higher standard of service from this brand, and I hope this was an isolated incident. An official complaint has been lodged with Marriot headquarters as well.
Stayed 3 nights in Jul 2025

10/10 Excellent

shakil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and bathroom were clean. No smell in hallway.
Stayed 1 night in Jul 2025

10/10 Excellent

Sarah

Stayed 1 night in Jul 2025