Palm Beach Marriott Singer Island Beach Resort & Spa Reviews
Reviews
9.0
Wonderful
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My family had an amazing time here. The staff was so nice and accommodating. Rod went above and beyond helping us at our cabana. The views were beautiful. My only request would be more food options but wouldn’t stop me from returning again.
Let me start off by saying this property is amazing but book directly with the hotel. I booked my trip with Expedia and when I arrived to the hotel they did not have my reservation because Expedia canceled the reservation without notifying me and refused to issue a refund.
Apparently there is a third party company that leases a few rooms from Marriott and offer them to Expedia. The hotel cannot alter the reservation to those specific rooms in fact there cleaning staff aren’t allowed to even enter those rooms.
I had to re-book a room directly with the hotel. They were more than accommodating to help with the situation. Imagine traveling with your 3 year old and by the time you arrive to your hotel there’s no reservation because Expedia messed up and refused to take responsibility.
It took me over 4 hours over the span of 2 days and 3 managers to finally get a refund for a room that was never provided. Let me be clear this hotel is beautiful and highly recommend, but do not book through Expedia. That old saying you pay for what you get there’s a reason behind it. There’s a reason Expedia offers the room at a cheaper rate.
Upon check out there was another family experiencing issues with these same leased rooms. According to the family the room was filthy and one of the beds was broken. Unfortunately Marriott could not do anything in this situation because they are not allowed to alter these leased rooms.
Every staff member that helped us was aces! The valets hustled so hard when things got busy. The resort is beautiful, the fitness center has modern equipment, the pools are nice, beach is gorgeous! Shopping and fast food and nice restaurants are a short drive away.
Nice resort and property for the family. Had a multi room suite that was comfortable. Breakfast time ended a little to early on the weekend IMO but overall nice and relaxing place
All of the staff at this location are friendly and attentive. The food ONA was delicious and the drinks on the beach were delivered quickly. The room was clean , huge and comfortable. The security is top notch and my friend and I felt very safe. This location has fewer “ cheeks on the beach “