The staff was always available. Our 2nd floor room was spacious with a good mini-fridge, room darkening curtains, comfy beds, clean carpet and bathroom floors, great shower and plenty of hot water. Breakfast was substantial and good tasting: scrambled eggs, breakfast sausage, biscuits, gravy, a pancake-making machine, syrup, yogurt, pastries, coffee and flavored creamers & half-n-half. And a smiling lady was there during breakfast to refill anything that was running low!