2/10 Terrible
Paula
Travelled with family
27 Aug 2020
Nothing but a nightmare
My review isn’t about this property itself, but that this is through a rental management company. We got to Branson, and went to Treehouse to check in. Found out they didn’t have a reservation (they didn’t use Hotels.com), and I would have to call Hotels.com. I waited on hold for an hour when I got an email from the rental company. Directions to the condo took us to a completely different property! I was mad. Called the company rep, and he said there was an issue w/the A/C, so they moved us to another property. Without notifying us! I reserved at Treehouse for the beautiful view, and got a horrible view. I included a picture of my “lake view” the mgmt rep told me we would have. Also, all TV channels blocked by requiring a Parental Control PIN, and they couldn’t get that fixed before we left. It absolutely made my vacation a let-down. Do not use this condo - it is not through the condo management itself, and you don’t get what you think you will. Hotels.com let me down too.
Paula
Stayed 2 nights in Aug 2020