6/10 Okay
Barrie
18 Sept 2024
Liked: Cleanliness, staff & service
Having booked this hotel with my disabled husband , I was shocked to find our room was not in the hotel but in an annex 100 metres down the road . No one advised me of this and we had to walk up to the hotel for breakfast , very poor disabled entrance from a steep side street and through the garage !
No disabled toilet either !!
Advertised area shuttle , not available , advertised as having a Terrace it doesn’t!
Advertised as airport shuttle , not got that either , airport shuttle was the regular bus service from the port 250 metres , so we got a taxi !!
The room was nice , small kitchenette but cupboards were over 6 ft high and they provided a step stool to reach them !!
Not really acceptable for us elderly people !
Our only shining light was Pankesh our room attendant who kept our place immaculate and provided us with lots of assistance … he is a credit to the hotel .
The hotel staff were ok , but couldn’t explain why the booking sites don’t inform you that this is not an actual hotel room .
Very Poor and I would not recommend for anyone who is not young , fit and preventable 6ft 6 inches tall !!
Barrie
Stayed 10 nights in Sep 2024