2/10 Terrible
Kellie
Travelled with family and small children, Business traveller
13 Jan 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pretty disappointed that 4 nights stay cost double my weekly rent.
Firstly I received a text asking me to sign an agreement which stated I owed $ which I had already paid on booking. We arrived slightly early to be told our room wasn’t ready. To then receive a text 15 mins later telling me the room was ready and the keys would be in the lockbox- like really 2pm check in and you have no staff for check in at that time??
We travelled 9 hours for my sons surgery only to arrive to the beds that were not made for my children- so we went to make the beds only to lift the mattress to find FOOD CRUMBS, hair, dead bugs crayons uno cards.. we then had to sweep our floor as there was hair, dirt and fluff- after sweeping the floor and under the lounge we swept out clothes tags and then used wet wipes to cleanse the black sticky marks off the floor!
The bathroom is so cramped ur knees hit the cupboard when sitting on the toilet.
We went to shower the kids that night and as you stood next to the shower the floor dropped a little bit and you could see the floor separating from the shower
Then there was no privacy to the bunk bed windows where my children slept. My partner was outside at 6:30 am when a resident of the park decided he would walk topless down the side of our cabin where my children were sleeping. And then after being told no he complained and said he always walks this way.
That same night at 9pm that same resident was sitting the window next to the main bed !!
Kellie
Stayed 4 nights in Jan 2025