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Hard Rock Hotel & Casino Bristol

2.5 star property

Photo gallery for Hard Rock Hotel & Casino Bristol

3 bars/lounges
Superior Suite, 1 King Bed, Corner
Casino
Indoor pool, open 9:00 AM to 7:00 PM, free pool cabanas, pool umbrellas
Superior Suite, 1 King Bed, Corner

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Spa
  • Parking available
  • Gym

Explore the area

Map
500 Gate City Highway, Bristol, VA, 24201
  • Bristol Mall
    ‪4 min walk‬
  • Hard Rock Hotel & Casino Bristol
    ‪6 min walk‬
  • The Pinnacle
    ‪5 min drive‬
  • Tri-Cities, TN (TRI-Tri-Cities Regional)
    ‪20 min drive‬

Room options

View all photos for Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed

  • 68 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Roll-in Shower

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Roll-in Shower

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Corner

Superior Suite, 1 King Bed, Corner

Superior Suite, 1 King Bed, Corner

  • 78 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Roll-in Shower

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Roll-in Shower

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Roll-in Shower

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds, Roll-in Shower

  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds

  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Front of property - evening/night

The Bristol Hotel

  • Pet-friendly
  • Parking included
  • Free WiFi
  • Restaurant
4.9 out of 5, Exceptional, (1006)
The price is NZ$342
for 1 room
includes taxes & fees
4 May - 5 May
The Bristol Hotel

About the area

Bristol

With a stay at Hard Rock Hotel & Casino Bristol in Bristol, you'll be a 4-minute walk from Bristol Mall and 6 minutes by foot from Hard Rock Hotel & Casino Bristol. .This casino hotel is 9.1 mi (14.6 km) from Bristol Motor Speedway and 0.5 mi (0.8 km) from State Line Centre.

What's nearby

  • Bristol Mall - 4 min walk - 0.4 km
  • Hard Rock Hotel & Casino Bristol - 6 min walk - 0.6 km
  • Paramount Center for the Arts - 4 min drive - 3.7 km
  • The Pinnacle - 5 min drive - 5.5 km
  • Bristol Regional Medical Center - 6 min drive - 4.6 km

Getting around

  • Abingdon, VA (VJI-Virginia Highlands) - 18 min drive

Restaurants

  • ‪McDonald's - ‬18 min walk
  • ‪Sonic Drive-In - ‬17 min walk
  • ‪KFC - ‬18 min walk
  • ‪Southern Craft BBQ - ‬4 min drive
  • ‪Blackbird Bakery - ‬4 min drive

About this property

Hard Rock Hotel & Casino Bristol

Hotel in Bristol with 5 restaurants and a full-service spa
Hard Rock Hotel & Casino Bristol offers 303 accommodations with safes and coffee/tea makers. 65-inch flat-screen televisions come with premium digital channels and pay movies.

Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
The onsite spa has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Stay in one of 303 guestrooms featuring flat-screen televisions. Digital television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Gambling sorts can try their luck at the casino, while others may prefer an indoor pool or a fitness center. Additional amenities at this hotel include concierge services, a television in a common area, and a vending machine.
Grab a bite at Marketplace, one of the hotel's 5 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the 2 coffee shops/cafes. Relax with a refreshing drink at one of the 3 bars/lounges. Full breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Marketplace - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Constant Grind - Onsite coffee shop. Open 24 hours. Open daily.
Council Oak - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Hard Rock Cafe - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
YOUYU Noodle Bar - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Room service (during limited hours) is available.

Languages

English

Property amenities

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Secured, uncovered valet parking on site (USD 12 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 30 for adults and USD 15 to 20 for children
  • 2 coffee shops/cafes
  • 3 bars/lounges
  • 5 restaurants

Restaurants on site

  • Constant Grind
  • Council Oak
  • Hard Rock Cafe
  • Marketplace
  • YOUYU Noodle Bar

Things to do

  • 59 gaming tables
  • 900 slot machines
  • Casino (85,873 square foot of space)
  • Concerts/live shows
  • Evening entertainment
  • Full-service spa
  • Gym
  • Indoor pool
  • Sportsbook
  • TV in common areas

Family friendly

  • Fenced pool
  • Indoor pool
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 7 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Area rugs in public areas
  • Braille/raised signage
  • Grab bar near toilet
  • Hand-held showerhead
  • Lift (173 centimetre wide door)
  • Roll-in shower (76 centimetre wide)
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with premium digital channels
  • Pay films
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Meal delivery service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay
  • 1 percent tourism fee will be charged
  • Resort fee: USD 14.99 per accommodation, per night
The resort fee includes:
  • Beach towels
  • Concierge service
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Phone calls
  • Pool access
  • Hot tub access

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 15 to 30 for adults, and USD 15 to 20 for children
  • Uncovered valet parking fee: USD 12.00 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Service fee: USD 14.99 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

Pool access available from 9:00 AM to 7:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Hard Rock Bristol Bristol

Hard Rock Hotel & Casino Bristol Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 79 out of 108 reviews
Rating 8 - Good. 15 out of 108 reviews
Rating 6 - Okay. 6 out of 108 reviews
Rating 4 - Poor. 7 out of 108 reviews
Rating 2 - Terrible. 1 out of 108 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tim, Mountain City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked cleanness of room. Staff very friendly and helpful.
Stayed 1 night in Jan 2025

4/10 Poor

Josh J

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Better bar service
Stayed 1 night in Jan 2025

10/10 Excellent

Sara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love our stay
Stayed 1 night in Jan 2025

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Kristie, New Market

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Would rate this hotel a 10 with only 1 irritating complaint. In the middle of the night, we were very thirsty. No vending machines or hotel shop or servise available to somply get a soda!!!! We wakked all the way across the casino to go to a restaurant to find thy were closed. Ended up having to wait FOREVER to fina and wait for a cocktai waitress. I couldnt believe it was that difficult to get a coke. The front desk admitted that there had been a number of complaints About it, but nothing is done. Other than that, this hotel is WONDERFUL!!!!
Stayed 1 night in Jan 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very nice and comfortable. Excellent service, staff responded quickly when I reported a problem with the TV in the room.
Stayed 1 night in Jan 2025

10/10 Excellent

Denete

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay. The staff was really helpful and kind, as I checked in late.The hotel and casino is beautiful and clean. Wish I could have stayed longer.
Stayed 1 night in Jan 2025

8/10 Good

Jessica

Liked: Amenities
I loved the staff at the hotel and our rooms was very nice clean quiet and pet friendly too the food was great and the spa is really good too facials are very relaxing I had the best Xmas here as well
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star all the way
Stayed 1 night in Jan 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

well worth the overnight

We were o our way to Florida Stopped for the night loved everything about it
Stayed 1 night in Jan 2025

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New, clean, fun!

We had a blast at the casino! The hotel was immaculate because it is brand new. So extremely NIIICE! Only small issue we had was no body wash in the shower. The pump container was bone dry. Otherwise perfect room! The staff was AMAZING! We will definitely come back!
Stayed 1 night in Jan 2025

10/10 Excellent

Lidia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is espectacular !!! And the staff are one of the best, very friendly and polite.
Stayed 2 nights in Jan 2025

8/10 Good

Jimmy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel really clean. Hard Rock food not worth the price.
Stayed 1 night in Jan 2025

4/10 Poor

Micha

Stayed 1 night in Dec 2024

10/10 Excellent

Eric

Stayed 1 night in Jan 2025

10/10 Excellent

Janie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was excellent! Staff was friendly and accommodating! Only issue was we asked to have room serviced on second day of stay, trash was not removed from room and clean wash clothes were not left.
Stayed 2 nights in Dec 2024

4/10 Poor

Micha

Travelled with family
Disliked: Cleanliness, staff & service

Gross- You’re a new Hotel, Get it Together!

We stayed here twice- pre-booked for a family vacation, as a stop on the way to Nashville and then again on the way back home. The first overnight there was no shampoo, conditioner, or bodywash in the showers. The bathroom lights are on timers and shut off when you are in the toilet room. They only turn back on when you step out of the toilet room into the powder area. Not great to try to finish your business! The elevators were broken except one- so there was a wait to go up and down to the room. The second night the shower was completely broken. They gave us a key to a dirty room to be able to use the shower stating they had no other clean rooms. Try explaining to a special needs daughter to stand still and not touch or sit anywhere in the room you have to shower in because it is dirty and other people stayed there! We found out at checkout there were plenty of unoccupied clean rooms that could have been offered as maintenance was working in our bathroom. The casino drinks were over priced, and there were cigarette butts on most machines. While there is a non smoking casino it is tiny.
Stayed 1 night in Jan 2025

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refrigerator wasn’t cold enough
Stayed 1 night in Jan 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a little hesitant to book a $77 room at a 2 1/2 star hotel but so glad I did. It is a brand new hotel that is great! It’s giving little Vegas vibes. The room was new, clean. The bathroom was incredible. We will be back.
Stayed 1 night in Jan 2025

10/10 Excellent

ROBIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, very clean everything you would want with a hotel
Stayed 1 night in Dec 2024

4/10 Poor

Sara

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Staying with a child shouldn’t be such an inconvenience. I lived in Vegas for years as a child and was never made to walk around the entire outside of the building to go to a restaurant especially while being a customer staying the night. We were told that my husband, child and I had to walk from the hotel part, outside in 20 degree weather, all the way around the building to get to the restaurant or we could “sweet talk” security into taking us around. We get to the room and the AC isn’t working so we call down, they send maintained up and he says “well I reset it but it probably won’t fix it so just call down again” it was 10pm and we had traveled for 12 hours that day already! We did not want to pack back up and move rooms. This hotel is set up very poorly and customer service is an absolute joke!!
Stayed 1 night in Dec 2024

10/10 Excellent

MARTIN

Stayed 1 night in Dec 2024