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Hard Rock Hotel & Casino Bristol

2.5 star property

Photo gallery for Hard Rock Hotel & Casino Bristol

3 bars/lounges
Superior Suite, 1 King Bed, Corner
Superior Suite, 1 King Bed, Corner
Reception
Indoor pool, open 9:00 AM to 7:00 PM, free pool cabanas, pool umbrellas

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Spa
  • Parking available
  • Gym

Explore the area

Map
500 Gate City Highway, Bristol, VA, 24201
  • Bristol Mall
    ‪4 min walk‬
  • Hard Rock Hotel & Casino Bristol
    ‪6 min walk‬
  • The Pinnacle
    ‪5 min drive‬
  • Tri-Cities, TN (TRI-Tri-Cities Regional)
    ‪20 min drive‬

Room options

View all photos for Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed

  • 68 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Roll-in Shower

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Roll-in Shower

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Corner

Superior Suite, 1 King Bed, Corner

Superior Suite, 1 King Bed, Corner

  • 78 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Roll-in Shower

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Roll-in Shower

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Roll-in Shower

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds, Roll-in Shower

  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds

  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Bristol

With a stay at Hard Rock Hotel & Casino Bristol in Bristol, you'll be a 4-minute walk from Bristol Mall and 6 minutes by foot from Hard Rock Hotel & Casino Bristol. .This casino hotel is 9.1 mi (14.6 km) from Bristol Motor Speedway and 0.5 mi (0.8 km) from State Line Centre.

What's nearby

  • Bristol Mall - 4 min walk - 0.4 km
  • Hard Rock Hotel & Casino Bristol - 6 min walk - 0.6 km
  • Paramount Center for the Arts - 4 min drive - 3.7 km
  • The Pinnacle - 5 min drive - 5.5 km
  • Bristol Regional Medical Center - 6 min drive - 4.6 km

Getting around

  • Abingdon, VA (VJI-Virginia Highlands) - 18 min drive

Restaurants

  • ‪McDonald's - ‬18 min walk
  • ‪Sonic Drive-In - ‬17 min walk
  • ‪KFC - ‬18 min walk
  • ‪Southern Craft BBQ - ‬4 min drive
  • ‪Blackbird Bakery - ‬4 min drive

About this property

Hard Rock Hotel & Casino Bristol

Hotel in Bristol with 5 restaurants and a full-service spa
Hard Rock Hotel & Casino Bristol offers 303 accommodations with safes and coffee/tea makers. 65-inch flat-screen televisions come with premium digital channels and pay movies.

Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
The onsite spa has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Stay in one of 303 guestrooms featuring flat-screen televisions. Digital television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Gambling sorts can try their luck at the casino, while others may prefer an indoor pool or a fitness center. Additional amenities at this hotel include concierge services, a television in a common area, and a vending machine.
Grab a bite at Marketplace, one of the hotel's 5 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the 2 coffee shops/cafes. Relax with a refreshing drink at one of the 3 bars/lounges. Full breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Marketplace - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Constant Grind - Onsite coffee shop. Open 24 hours. Open daily.
Council Oak - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Hard Rock Cafe - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
YOUYU Noodle Bar - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Room service (during limited hours) is available.

Languages

English

Property amenities

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Secured, uncovered valet parking on site (USD 12 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 30 for adults and USD 15 to 20 for children
  • 2 coffee shops/cafes
  • 3 bars/lounges
  • 5 restaurants

Restaurants on site

  • Constant Grind
  • Council Oak
  • Hard Rock Cafe
  • Marketplace
  • YOUYU Noodle Bar

Things to do

  • 59 gaming tables
  • 900 slot machines
  • Casino (85,873 square foot of space)
  • Concerts/live shows
  • Evening entertainment
  • Full-service spa
  • Gym
  • Indoor pool
  • Sportsbook
  • TV in common areas

Family friendly

  • Fenced pool
  • Indoor pool
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 7 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Area rugs in public areas
  • Braille/raised signage
  • Grab bar near toilet
  • Hand-held showerhead
  • Lift (173 centimetre wide door)
  • Roll-in shower (76 centimetre wide)
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with premium digital channels
  • Pay films
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Meal delivery service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay
  • 1 percent tourism fee will be charged
  • Resort fee: USD 14.99 per accommodation, per night
The resort fee includes:
  • Beach towels
  • Concierge service
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Phone calls
  • Pool access
  • Hot tub access

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 15 to 30 for adults, and USD 15 to 20 for children
  • Uncovered valet parking fee: USD 12.00 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Service fee: USD 14.99 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

Pool access available from 9:00 AM to 7:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Hard Rock Bristol Bristol

Hard Rock Hotel & Casino Bristol Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 66 out of 93 reviews
Rating 8 - Good. 13 out of 93 reviews
Rating 6 - Okay. 6 out of 93 reviews
Rating 4 - Poor. 7 out of 93 reviews
Rating 2 - Terrible. 1 out of 93 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Sara

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Staying with a child shouldn’t be such an inconvenience. I lived in Vegas for years as a child and was never made to walk around the entire outside of the building to go to a restaurant especially while being a customer staying the night. We were told that my husband, child and I had to walk from the hotel part, outside in 20 degree weather, all the way around the building to get to the restaurant or we could “sweet talk” security into taking us around. We get to the room and the AC isn’t working so we call down, they send maintained up and he says “well I reset it but it probably won’t fix it so just call down again” it was 10pm and we had traveled for 12 hours that day already! We did not want to pack back up and move rooms. This hotel is set up very poorly and customer service is an absolute joke!!
Stayed 1 night in Dec 2024

10/10 Excellent

MARTIN

Stayed 1 night in Dec 2024

4/10 Poor

Heather

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Casey

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
We stopped by this new hotel-casino to break our drive from NOVA to NC. The casino itself is relatively small, but we found it to be ok. We weren’t expecting Vegas quality considering the location, but the staff were friendly. The line for drinks was very long, food is somewhat limited IMO, and expect the smell of cigarette smoke (like most casinos). The hotel itself was renovated pretty well, and checkin went smoothly. We were on the third floor and unfortunately we had to make a noise complaint by calling the front desk at 2am due to vibrations from the music keeping us awake (on a Thursday). My main complaint was the dirty bedding which I cannot overlook at any hotel. There is no reason for it, especially for a newly renovated facility, and while I did report it at checkout, I should have probably asked for our money back due to our disrupted sleep and the fact I had to sleep on top of the bedding. It was later in the evening when we noticed it, else I would have asked for a different room. We will not return most likely and I suggest you set your expectations before you go.
Stayed 1 night in Dec 2024

6/10 Okay

Tierra

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was clean. The doors slam shut and if you’re in a connecting room, the door to that is paper thin. We could hear everything our neighbor was doing. Wouldn’t recommend if you’re a light sleeper but overall not terrible.
Stayed 1 night in Dec 2024

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful new hotel with great amenities.
Stayed 1 night in Dec 2024

8/10 Good

Luis, Brooklyn

Stayed 1 night in Dec 2024

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Luis, Brooklyn

Stayed 1 night in Dec 2024

10/10 Excellent

Tuaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Super friendly. A little smokie due to casino but amazing and staff was soooo friendly
Stayed 2 nights in Dec 2024

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was kind. We enjoyed our room. We'll return.
Stayed 1 night in Dec 2024

8/10 Good

Thomas

Liked: Staff & service, property conditions & facilities
This is a very nice property. My only disappointment was getting kicked out of the lobby bar when we stopped in for an after dinner drink. Evidently they had an impersonator performing somewhere around the bar. Don’t need the B S or hassle of finding a seat. We called it a early night and watched a Christmas movie in our room.
Stayed 1 night in Dec 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great time clean
Stayed 1 night in Dec 2024

10/10 Excellent

ROBIN, ELLSWORTH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very easy to park and get checked in. The room was very nice. Wanted to eat in the bar area but no help. Got a seat in restaurant. Wanted mason jar drink but all out. Ordered a hurricane drink but never got the glass. Was over charged only by $1 on dinner but why doesn’t the menu match the charge? They fixed the bill. Beautiful place.
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place was awesome! We will definitely be going back as an annual vacation
Stayed 1 night in Dec 2024

6/10 Okay

Tim

Disliked: Property conditions & facilities
While the room was nice, there was no hot water! It was barely lukewarm. They had no other rooms so I see why orbitz was booking it. I had just returned from a hike in the Appalachian mtns and was looking forward to a hot shower and I shivered under lukewarm water. Never again.
Stayed 1 night in Dec 2024

8/10 Good

Dominique

Stayed 1 night in Dec 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Laura

Stayed 1 night in Dec 2024

10/10 Excellent

Aden

Stayed 1 night in Dec 2024

10/10 Excellent

True

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly people. We had a great time. Front deck people were great. Close to Dover speedway for Christmas light show which was wonderful definitely recommend to do that if your visiting in December.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious Rooms and Clean!
The hotel room was wonderful and spacious. Bed was a bit firm, however comfortable. The only issue was you walk into the hotel in the smoking section of the casino. It makes you smell instantly and effects breathing. You also have to walk through smoking sections to all restaurants and sit in smoking area for the cafe. Not ideal for non-smokers. Parking was difficult and no sidewalks to gain entry to hotel. Staff was friendly, however not knowledgeable of the property. Walls are also thin so you hear your neighbors. If you like a casino vibe and spacious rooms, the above may not matter to you.
Stayed 3 nights in Nov 2024

8/10 Good

Todd

Stayed 2 nights in Nov 2024