When we arrived, no one was in the front office. There was a note to call a phone number. We did and a very nice man answered, gave us our room number and the key was in the door. Room was nice. After about an hour, we realized the air conditioning wasn't working. I called the number again and the gentleman called me back. He moved us to another room. The air conditioning was working but the room had seen better days. I would say we went from an "A" room to a "C" room that had a smell, water damage on the ceiling tiles, leaky toilet that flushed weird, and the water smelled. I would stay there again, if I could have the first room! However, the gentleman on the phone that helped us was great and I would give him a 10 out of 10.