6/10 Okay
Kerry
Travelled with family and small children
21 Aug 2024
Liked: Staff & service
Unfortunately the special request I had made in advance was not honored and worse the room was badly impacted by the music being played by staff at full volume in the kitchen which went on until after 10pm. This would have been problematic for an adult guest wanting t0 sleep but the Kings Arms was aware that there was a child included in the booking and must also have been aware that the room was above the kitchen and therefore would be noise affected, so should have at the very least ensured staff turned the volume down to a point where the bass wasn't vibrating through the floor. When asked to do so by the adult guest the music was turned down for a brief period before being turned back up again which showed a total disregard for guests.
Kerry
Stayed 1 night in Aug 2024