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It was beautiful, the staff - kind and helpful. I wished the pool was open for more than 4 hours during the day, but it was great to hear the gym was 24 hours. Food ~ delicious. The beds bathroom, lovely.
I had the terrible experience of losing my luggage before coming to stay at Hilton Madrid Airport, and was exhausted when I arrived on October 7. But the kindest young man Luis, checked me in and then when I couldn’t figure out how to open my room’s doorway he got permission to leave the desk and graciously showed me how the door worked and showed me where I would eat breakfast the next day.
Thank you Luis for taking such good care of a 70-year-old woman!
The property is magnificent. Very modern and well designed. Beyond my expectations. The staff is very professional and courteous. GREAT VALUE for the $$$ and SUPER CLEAN. GREAT PILLOWS 😃
This was a fancy Hilton due to its convention holding capability. The bar serves food all day so you can always get something to eat. I decided against the 21€ breakfast buffet but then laughed at myself for paying 20€ at an airport restaurant for a breakfast sandwich and a coffee.
Worst $240 euro I've ever spent. Room was uncomfortably warm. If you turn out the room light the outlets by the bed shut off. I sleep with CPAP so that doesn't work. The glass bathroom makes it impossible to use a night light without lighting the room. The hotel layout has no flow. The bar stools are the most uncomfortable Ive ever sat on. Design over function at this place is a giant fail. On the good side, the staff tried to be as accommodating as possible. German from engineering was really helpful and the food at the Riserva Grill was outstanding. Wont see me there again though
I have stayed in airport hotels before that were sketchy so I was a bit nervous but this was very nice and exceeded my expectations. Very chic design and minimalist look. Comfy beds too.