When I booked the room, I emailed the staff asking for a late check-in, once my flight would arrive by midnight, and I would get to the hotel by 2 am. They emailed me back and we agreed that someone would wait for us (my gf and I). When we got there, I rang the bell 3 times or so to get an angry guy telling us that they were closed and I couldn't ring the bell because there were people sleeping. I asked him if he could speak in English and he said "no". I tried to explain him that we had a room booked, but he wouldn't listen to me; He just closed the door in our faces, turned his back and left. Luckily for us, there is a Police Station in front of the hotel and there was a kind police officer watching everything. We spoke to her and she intervened and helped us talk to the guy. After he called someone (the manager, I guess), he told us that we were right and that he was sorry for the inconvenience, and placed us on a room (which had no jacks, so we couldn't charge our phones). By the time we woke up, I asked about the breakfast to discover that it was only a croissant and a "café au lait". I am definitely unsatisfied with the overall quality of the services and amenities provided. The room and the bathroom were not good and they looked kind of dirty. Also, we were treated very badly, as if we had randomly choose there to stay. Unfortunately, I didn't take any pictures of the place nor the breakfast, but I did take a picture of the "Closed" sign he put at the door.