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Hotel Firefly

4.0 star property

Photo gallery for Hotel Firefly

Exterior
Skylight Loft | Living area
Garden Suite
Indoor pool, open 7:00 AM to 9:00 PM, pool loungers
Skylight Loft

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast included
  • Hot tub
  • Gym
  • Pool
  • Pet-friendly

Explore the area

Map
Schluhmattstrasse 55, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Zermatt - Furi
    ‪1 min walk‬
  • Furi - Riffelberg
    ‪1 min walk‬
  • Sion (SIR)
    ‪75 min drive‬

Room options

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

  • 60 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 30 sq m
  • Valley view
  • Sleeps 2
  • 1 King Bed

View all photos for Chalet Suite

Chalet Suite

Chalet Suite

  • 150 sq m
  • Mountain view
  • Sleeps 8
  • 4 King Beds

View all photos for Skylight Loft

Skylight Loft

Skylight Loft

  • 250 sq m
  • Mountain view
  • Sleeps 12
  • 6 King Beds

View all photos for Maxi Suite Deluxe

Maxi Suite Deluxe

Maxi Suite Deluxe

  • 130 sq m
  • Sleeps 6
  • 3 King Beds

View all photos for Maxi Suite Panorama

Maxi Suite Panorama

Maxi Suite Panorama

  • 130 sq m
  • Sleeps 6
  • 3 King Beds

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Room

SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel

  • Pool
  • Breakfast included
  • Spa
  • Pet-friendly
5.0 out of 5, Exceptional, (77)
The price is NZ$1,066
for 1 room
includes taxes & fees
25 Feb - 26 Feb
SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel

About the area

Zermatt

When you stay at Hotel Firefly in Zermatt, you'll be near ski lifts, just steps from Zermatt-Matterhorn Ski Paradise and Zermatt - Furi. .This family-friendly hotel is 0.1 mi (0.1 km) from Zermatt-Furi Gondola and 0.1 mi (0.1 km) from Zermatt–Sunnegga Funicular.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk
  • Zermatt - Furi - 1 min walk
  • Zermatt-Furi Gondola - 5 min walk
  • Zermatt Visitor Center - 12 min walk
  • Sunnegga Ski Resort - 52 min drive

Getting around

  • Zermatt Gornergratbahn Station - 12 min walk
  • Sion (SIR) - 75 min drive

Restaurants

  • ‪Restaurant du Pont - ‬6 min walk
  • ‪Brown Cow - pub - ‬9 min walk
  • ‪Old Zermatt - ‬7 min walk
  • ‪Schmuggler-Höhle Zermatt - ‬4 min walk
  • ‪Whymper-Stube - ‬7 min walk

About this property

Hotel Firefly

Family-friendly hotel with a full-service spa and free breakfast
Hotel Firefly offers 16 accommodations with iPod docking stations and DVD players. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature Tempur-Pedic mattresses. Flat-screen televisions come with digital channels, video-game consoles, and Netflix. Accommodations at this 4-star hotel have kitchens with refrigerators, stovetops, cookware/dishes/utensils, and dishwashers. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include minibars and espresso makers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.
Treat yourself to a stay in one of the 16 individually decorated guestrooms, featuring heated floors and flat-screen televisions. Your room comes with a Tempur-Pedic bed. Rooms have private furnished balconies or patios. Kitchens are outfitted with refrigerators, ovens, and stovetops. Digital programming and iPod docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected.
Pamper yourself with a visit to the spa, which offers massages. You can take advantage of recreational amenities such as a health club, an indoor pool, and a hot tub. Additional features at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room.
Quench your thirst with your favorite drink at the bar/lounge. A complimentary cooked-to-order breakfast is served daily from 7 AM to noon.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and multilingual staff.
A complimentary cooked-to-order breakfast is served each morning between 7 AM and noon.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Languages

English, French, German, Italian, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Ski shuttle nearby

Food and drink

  • Free cooked-to-order breakfast available daily 7 AM–noon
  • 1 bar

Things to do

  • Arcade/games room
  • Billiards/pool table
  • Fitness centre
  • Table football
  • Full-service spa
  • Hiking/biking trails
  • Indoor pool
  • Mountain biking
  • Rock climbing
  • Ropes course
  • Sauna
  • A hot tub
  • Steam room

Family friendly

  • Arcade/games room
  • DVD player
  • Free cots/infant beds
  • Indoor pool
  • Kitchen
  • Laundry facilities
  • Fridge
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Ski passes
  • Ski storage
  • Tour/ticket assistance

Outdoors

  • Garden
  • Pool sunloungers
  • Terrace

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • In-room accessibility
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible (may have limits)

More

  • Games
  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating
  • Hypo-allergenic bedding
  • Tempur-Pedic bed

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • TV/satellite channels
  • DVD player
  • Flat-screen TV
  • iPod dock
  • Netflix
  • Streaming services
  • Video games
  • Video game console

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Kitchen
  • Minibar
  • Oven
  • Paper towels
  • Fridge
  • Stovetop
  • Toaster

More

  • Children's slippers
  • Heated floors
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 10 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7 AM - 10 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.
Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 30.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 150.00 per day
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 30.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 150.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property
Children under 16 years old are not allowed in the swimming pool without adult supervision

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Firefly Hotel
Firefly Hotel Zermatt
Firefly Zermatt
Hotel Firefly Zermatt
Hotel Firefly Hotel
Hotel Firefly Zermatt
Hotel Firefly Hotel Zermatt

Hotel Firefly Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 160 out of 172 reviews
Rating 8 - Good. 7 out of 172 reviews
Rating 6 - Okay. 0 out of 172 reviews
Rating 4 - Poor. 2 out of 172 reviews
Rating 2 - Terrible. 3 out of 172 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Richard

Stayed 2 nights in Sep 2024

8/10 Good

Yunyan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Kyle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Deirdre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and staff was super helpful!
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!!
Stayed 3 nights in Jun 2024

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Apr 2024

10/10 Excellent

Robert, MUNDELEIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved The Firefly. Staff was very kind and super helpful. The Spa was very clean and had all the good stuff🤗. Great views from our beautiful room and it was quiet. Easy walk to the shops and restaurant and short walk to the glacier express gondola. I can’t say enough about The Firefly. Definitely going back!
Stayed 4 nights in Jan 2024

10/10 Excellent

Spencer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

leslie, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location. Staff made the difference. Great attention to details. We will return.
Stayed 2 nights in Oct 2023

8/10 Good

Yuanna

Stayed 1 night in Sep 2023

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place in Zermatt!
Firefly is a wonderful place in a great location with outstanding service. Our family of 5 really enjoyed the extra space versus traditional hotel rooms. The common spaces were fun and inventive, the finishes high end, the breakfast convenient and delicious. Thank you for a great stay.
Stayed 2 nights in Aug 2023

10/10 Excellent

Alexandre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel. Beautiful rooms great amenities and really excellent staff. Highly recommend.
Stayed 2 nights in Jul 2023

10/10 Excellent

James, Hanover

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just Amazing!
Stayed 3 nights in Jul 2023

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing, hospitality, location, rooms & amenities! Felt like home!
Stayed 1 night in Jul 2023

10/10 Excellent

Andreas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful modern authentic architecture combined with outstanding hospitality and service. A true gem in Zermatt.
Stayed 4 nights in Jun 2023

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

nini

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay! Hotel is extremely clean and thoughtful. Spa and pool are luxurious and relaxing! Warming room, aroma therapy steam room, beautiful pool, nice! High end furnishing and bedding. Close distance to lift and views of Matterhorn right outside the door. Bar looks amazing. Our family very much enjoyed our stay.
Stayed 3 nights in Jun 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
One of my favorite hotels I stayed at in Switzerland. Hotel is very unique and the staff show great attention towards guest. Awesome pool and hot tub. The hotel has a cozy bar with a variety of drinks and a massive amount of different Gins. Will definitely stay at this location again.

10/10 Excellent

Fahim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is spectacular and one of the best in Zermatt. Facilities are excellent with a great indoor pool and outdoor jacuzzi. The gym is great. It was an excellent bar which is super popular. Most of all, the service is world class. Staff is amazing. Room were very spacious.
Stayed 3 nights in Apr 2023

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 2 nights in Apr 2023