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Staff are very accommodating

Awesome clean place

Smelly dirty.the worst place in san pablo

Hotel is very accommodating. Staff is friendly and helpful. Stayed during typhoon Katrine, very safe

Lovely place

This hotel has so much potential. It really needs a lot of TLC to be part of the IHG recognition it would like. The infrastructure of the hotel is there. Please modernise it. The service from check in counter to restaurant crew - 5/5. The staff cannot be faulted in any way. But you can only work with what you have. The restaurant - buffet price even with promotion is not worth it for the choice you have for food. Do check it first before going as ala carte may be a better option. Breakfast choice was quite poor for what you pay. But given the traffic and number of guests, it’s understandable the choice can only be limited. The worse was the room. The showers need upgrading. The way the showers work is that being part of the bathtub, the water literally goes down the side and somehow ends up on the bathroom floor. Flooring gets wet very easily. Stayed here for 2 nights and no matter what the crew did, the air con stopped working constantly with error codes appearing at 9pm, 1am, 4:30am. Had to reset the air con as it got way too warm too quickly in the summer. It was 2 nights of poor broken sleep which for little ones is not good. Poor rooms, needs a lot of renovating. But the potential is there! Kudos to the crew. Photo is of the air con in error mode at 4:30am. Change the air con!